{"id":97716,"date":"2026-04-24T15:50:29","date_gmt":"2026-04-24T18:50:29","guid":{"rendered":"https:\/\/ww16.ce.gov.br\/seplag\/?page_id=97716"},"modified":"2026-04-24T15:51:13","modified_gmt":"2026-04-24T18:51:13","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/seplag\/institucional\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-large-font-size\">Como posso falar com a Ouvidoria da Seplag?<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>A Ouvidoria da Seplag \u00e9 o \u00f3rg\u00e3o respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a Secretaria de Planejamento e Gest\u00e3o. Atrav\u00e9s dela \u00e9 que o cidad\u00e3o entra em contato para sugerir, reclamar, denunciar ou elogiar.<\/p>\n\n\n\n<p>Sua exist\u00eancia e atua\u00e7\u00e3o s\u00e3o, portanto, de fundamental import\u00e2ncia para o aprimoramento do servi\u00e7o prestado, al\u00e9m de favorecerem \u00e0 imagem da Seplag para os cidad\u00e3os.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>\u00c9 poss\u00edvel entrar em contato com a Ouvidoria da Seplag das seguintes formas:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presencialmente, na Seplag (Centro Administrativo do, Av. Ministro Jos\u00e9 Am\u00e9rico, S\/N \u2013 Cambeba, Fortaleza \u2013 CE);<\/li>\n\n\n\n<li>E-mail:\u00a0<a href=\"mailto:ouvidoria@seplag.ce.gov.br\" target=\"_blank\" rel=\"noreferrer noopener\">ouvidoria@seplag.ce.gov.br<\/a>;<\/li>\n\n\n\n<li>Telefone, ligando para (85) 31258144 e 31258145 \u2013 Ouvidora:\u00a0<strong>Michela Carvalho Feitosa<\/strong>;<\/li>\n\n\n\n<li>Telefone, ligando gratuitamente para o 155 (Esse \u00e9 o n\u00famero da Central de Atendimento Telef\u00f4nico da Ouvidoria e Controladoria no Estado inaugurada, em Canind\u00e9, no in\u00edcio de 2008. Se for da compet\u00eancia da Seplag, o caso ser\u00e1 encaminhado para a nossa Ouvidoria).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Fluxo da manifesta\u00e7\u00e3o:<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"472\" src=\"https:\/\/ww16.ce.gov.br\/seplag\/wp-content\/uploads\/sites\/62\/2020\/12\/fluxograma-ouvidoria-2-1200x472.jpg\" alt=\"\" class=\"wp-image-76948\" srcset=\"https:\/\/ww16.ce.gov.br\/seplag\/wp-content\/uploads\/sites\/62\/2020\/12\/fluxograma-ouvidoria-2-1200x472.jpg 1200w, https:\/\/ww16.ce.gov.br\/seplag\/wp-content\/uploads\/sites\/62\/2020\/12\/fluxograma-ouvidoria-2-600x236.jpg 600w, https:\/\/ww16.ce.gov.br\/seplag\/wp-content\/uploads\/sites\/62\/2020\/12\/fluxograma-ouvidoria-2-120x46.jpg 120w, https:\/\/ww16.ce.gov.br\/seplag\/wp-content\/uploads\/sites\/62\/2020\/12\/fluxograma-ouvidoria-2-768x302.jpg 768w, https:\/\/ww16.ce.gov.br\/seplag\/wp-content\/uploads\/sites\/62\/2020\/12\/fluxograma-ouvidoria-2.jpg 1356w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>Em breve, tamb\u00e9m ser\u00e3o disponibilizadas Fichas de Sugest\u00f5es nas recep\u00e7\u00f5es da Seplag. Com essa a\u00e7\u00e3o, ser\u00e1 propiciado mais um meio de comunica\u00e7\u00e3o aos cidad\u00e3os-usu\u00e1rios, o que facilitar\u00e1 o acesso da popula\u00e7\u00e3o \u00e0 Seplag.<\/p>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Painel Estat\u00edstico das Demandas de Ouvidoria<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/app.powerbi.com\/view?r=eyJrIjoiNDcwZWViNWYtOTEwYy00YmRjLTk4NTUtMzFiOGViMjFmYmI1IiwidCI6IjY5YmViNjk4LWEyNTgtNGVjNi04NDJiLTAzNjBlNDVmNGM1NiJ9\" target=\"_blank\" rel=\"noreferrer noopener\">DASHBOARD<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Membros<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/Membros-do-Comite-Setorial-de-Acesso-a-Informacao-Seplag.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Membros do Comit\u00ea Setorial de Acesso a Informa\u00e7\u00e3o Seplag<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Manuais<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/Manual-Gestao-de-Contratos.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Manual de Controle Interno 2021<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/Manual-de-Ouvidoria-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Manual de Ouvidoria 2020<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/Manual-de-Aplica\u00e7\u00e3o-do-Ranking-da-Transpar\u00eancia.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">REQUISITOS DE AVALIA\u00c7\u00c3O DO RANKING DA TRANSPAR\u00caNCIA<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Legisla\u00e7\u00e3o<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/Decreto-33.485-21-de-fevereiro-de-2020-decreto-vigente-OUVIDORIA.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">DECRETO 33.485 DE 21 DE FEVEREIRO DE 2020 &#8211; REGULAMENTA O SISTEMA ESTADUAL DE OUVIDORIA DO PODER EXECUTIVO ESTADUAL E D\u00c1 OUTRAS PROVID\u00caNCIAS<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/2020_PORT_416_EXCL_INCL_MEMBRO_CSAI.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">PORTARIA N\u00b0416\/2020 &#8211;  Ouvidor e Comiss\u00e3o Setorial de Acesso a Informa\u00e7\u00e3o<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/PORT_025_2021_INCL_SERV_OUVIDOR_SUBSTITUTO.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">PORTARIA N\u00ba025\/2021 &#8211; Servidor Substituto<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/2019_PORT_703_OUVIDOR_SEPLAG.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">PORTARIA N\u00ba703\/2019 &#8211; Portaria do Ouvidor<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-5\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Comit\u00ea Setorial de Acesso \u00e0 Informa\u00e7\u00e3o<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/ATA-DA-22_REUNIAO-DO-CGAI-18.09.2019.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">ATA 22a REUNI\u00c3O CGAI 18.02.2019<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/TERMO-04-SEPLAG.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Termo de Classifica\u00e7\u00e3o de Informa\u00e7\u00e3o CGAI<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-6\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Relat\u00f3rios 2023<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/Relatorio_OUV_2023_08_02_2024-_ana_e_guilherme_assinado.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2023 &#8211; Janeiro a dezembro<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-7\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Relat\u00f3rios 2022<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/Informativo-Ouvidoria-janeiro2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; Janeiro <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/fevereiro2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; FEVEREIRO<\/a>\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/INFORMATIVO-MARCO-22.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; MAR\u00c7O<\/a>\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/INFORMATIVO-OUVIDORIA-ABRIL-22.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; ABRIL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/INFORMATIVO-MAIO-22.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; MAIO<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/INFORMATIVO_OUVID_JUNHO-22.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; JUNHO<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/INFORMATIVOJULHO-22.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; JULHO\u00a0<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/INFORMATIVOAGOSTO-22.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; AGOSTO\u00a0<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/INFORMATIVO-JAN-A-AGOSTO-22.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; 01\/01\/2022 a 31\/08\/2022<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/INFORMATIVO-SET-2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; SETEMBRO\u00a0<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/INFORMATIVO-OUVIDORIA-OUTUBRO-2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; OUTUBRO\u00a0<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/RELATORIO-DE-OUVIDORIA-SEPLAG-2022.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Informativo das Manifesta\u00e7\u00f5es de Ouvidoria &#8211; JANEIRO A DEZEMBRO<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-8\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Relat\u00f3rios 2021<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/RELATORIO-DE-OUVIDORIA-2021.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Demandas de Ouvidoria &#8211; 01\/01\/2021 a 31\/12\/2021<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/DEMANDAS-DE-OUVIDORIA-III-TRIMESTRE-2021.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Demandas de Ouvidoria &#8211; III TRIMESTRE DE 2021<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/Boletim-JAN-a-AGO-2021.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Boletim da Ouvidoria Geral do Estado \u2013 Edi\u00e7\u00e3o n\u00b0 05 &#8211; JANEIRO A AGOSTO DE 2021<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/RELATORIO-SEMESTRAL-2021.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2021 &#8211; I SEMESTRE 2021<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/RELATORIO-1TRIM-OUVIDORIA-E-CSAI-2021.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2021 &#8211; 01\/01\/2021 a 31\/03\/2021<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-9\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Relat\u00f3rios 2020<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-9\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/RELATORIO-OUVIDORIA-SEPLAG-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; 01\/01\/2020 a 31\/12\/2020<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/RELATORIO-OUVIDORIA_CSAI-DEZEMBRO2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Dezembro<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/RELATORIO-OUVIDORIA_CSAI-NOVEMBRO-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Novembro<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/RELATORIO-OUVIDORIA_CSAI-OUTUBRO-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Outubro<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/RELATORIO-OUVIDORIA_CSAI-SETEMBRO-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Setembro<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/relatorio-ouv-CSAI-AGO-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Agosto<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/relatorio-Ouvidoria_CSAI-JULHO-2020-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Julho<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/relatorio-JUNHO-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Junho<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/RELATORIO-OUVIDORIA_CSAI-MAIO-2020-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Maio<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/relatorio-abril-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Abril<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/DADOS-OUVIDORIA-mar\u00e7o-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2020 &#8211; Mar\u00e7o<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/RELAT\u00d3RIO-DEMONSTRATIVO-DAS-MANIFESTA\u00c7\u00d5ES-FEV-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rio Manifesta\u00e7\u00f5es 2020 &#8211; Fevereiro<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/Relatorio-Ouvidoria-Seplag-Janeiro-de-2020.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rio Manifesta\u00e7\u00f5es 2020 &#8211; Janeiro<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-10\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Relat\u00f3rios 2018\/2019<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-10\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-10-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/Relatorio-Gestao-da-Transparencia-2019-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rio Gest\u00e3o da Transpar\u00eancia 2019<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/estatsticas-gerais.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rio de Estat\u00edsticas 2018\/2019 &#8211; Jan\/2018 a Out\/2019<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/Relat\u00f3rio-OUV-2019-SEPLAG-020320.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2019 &#8211; 01\/01\/2019 a 31\/12\/2019<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/Relat\u00f3rios-de-Ouvidoria-Exerc\u00edcio-2018.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rios de Ouvidoria \u2013 Exerc\u00edcio 2018 &#8211; 01\/01\/2018 a 31\/12\/2018<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/Relatorio-Seplag-SIC-delta-2019.doc-atual_v2-29-2.doc-jares.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Relat\u00f3rio de Monitoramento da Implementa\u00e7\u00e3o e Cumprimento da Lei Estadual n\u00ba 15.175\/2012 &#8211; 01\/01\/2018 a 31\/12\/2019<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Como posso falar com a Ouvidoria da Seplag? A Ouvidoria da Seplag \u00e9 o \u00f3rg\u00e3o respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a Secretaria de Planejamento e Gest\u00e3o. Atrav\u00e9s dela \u00e9 que o cidad\u00e3o entra em contato para sugerir, reclamar, denunciar ou elogiar. Sua exist\u00eancia e atua\u00e7\u00e3o s\u00e3o, portanto, de fundamental import\u00e2ncia para [&hellip;]<\/p>\n","protected":false},"author":135,"featured_media":0,"parent":97634,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-97716","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - Secretaria do Planejamento e Gest\u00e3o<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/seplag\/institucional\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - Secretaria do Planejamento e Gest\u00e3o\" \/>\n<meta property=\"og:description\" content=\"Como posso falar com a Ouvidoria da Seplag? A Ouvidoria da Seplag \u00e9 o \u00f3rg\u00e3o respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a Secretaria de Planejamento e Gest\u00e3o. Atrav\u00e9s dela \u00e9 que o cidad\u00e3o entra em contato para sugerir, reclamar, denunciar ou elogiar. 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