{"id":19550,"date":"2020-08-14T14:42:41","date_gmt":"2020-08-14T17:42:41","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/sefaz\/?p=19550"},"modified":"2020-08-18T11:36:04","modified_gmt":"2020-08-18T14:36:04","slug":"sefaz-lanca-plataforma-de-atendimento-virtual","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/sefaz\/2020\/08\/14\/sefaz-lanca-plataforma-de-atendimento-virtual\/","title":{"rendered":"Sefaz lan\u00e7a plataforma de atendimento virtual"},"content":{"rendered":"

\"\"<\/p>\n

Para atender cada vez melhor os cidad\u00e3os cearenses, a Secretaria da Fazenda do Cear\u00e1 (Sefaz-CE) avan\u00e7a no seu projeto de transforma\u00e7\u00e3o digital e lan\u00e7a uma nova plataforma de atendimento: o Assistente Virtual da Sefaz.<\/p>\n

Usando a tecnologia de chatbot, o assistente \u00e9 um canal f\u00e1cil, direto e personalizado para o cidad\u00e3o buscar informa\u00e7\u00f5es sobre os diversos conte\u00fados tribut\u00e1rios e poder conversar online com a equipe de especialistas da Sefaz.<\/p>\n

Em um primeiro momento, ser\u00e1 poss\u00edvel conversar e navegar por cinco temas:<\/p>\n

1. Legisla\u00e7\u00e3o tribut\u00e1ria durante a pandemia
\n2. M\u00f3dulo Fiscal Eletr\u00f4nico (MFE)
\n3. Programa Sua Nota Tem Valor
\n4. Sistemas (Vipro, Redesim e ITCD)
\n5. Obriga\u00e7\u00f5es Tribut\u00e1rias<\/p>\n

Para cada um desses assuntos, h\u00e1 uma equipe especializada para ajudar o cidad\u00e3o e atender suas necessidades. O Assistente Virtual funciona diariamente, durante 24 horas. A equipe de especialistas atende online das 9h \u00e0s 15h, de segunda a sexta.<\/p>\n

\u00c9 poss\u00edvel acessar o Assistente Virtual por meio do site da Sefaz e do Cear\u00e1 App, na op\u00e7\u00e3o Sefaz Digital.<\/p>\n

A plataforma receber\u00e1, progressivamente, novos conte\u00fados e melhorias. Para as pr\u00f3ximas semanas, est\u00e3o previstos:<\/p>\n

Acr\u00e9scimo de novos temas, como Legisla\u00e7\u00e3o do ICMS e Apoio na Solicita\u00e7\u00e3o de Servi\u00e7os (como emiss\u00e3o de guias de pagamento e abertura de processos).<\/p>\n

O Assistente Virtual \u00e9 mais um passo dado pela Sefaz para transformar e priorizar a experi\u00eancia digital do cidad\u00e3o.<\/p>\n","protected":false},"excerpt":{"rendered":"

Para atender cada vez melhor os cidad\u00e3os cearenses, a Secretaria da Fazenda do Cear\u00e1 (Sefaz-CE) avan\u00e7a no seu projeto de transforma\u00e7\u00e3o digital e lan\u00e7a uma nova plataforma de atendimento: o Assistente Virtual da Sefaz. Usando a tecnologia de chatbot, o assistente \u00e9 um canal f\u00e1cil, direto e personalizado para o cidad\u00e3o buscar informa\u00e7\u00f5es sobre os […]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[419],"class_list":["post-19550","post","type-post","status-publish","format-standard","hentry","category-noticias","tag-sefazce-atendimentovirtual-chatbot-sefazparceira"],"acf":[],"yoast_head":"\nSefaz lan\u00e7a plataforma de atendimento virtual - SEFAZ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/sefaz\/2020\/08\/14\/sefaz-lanca-plataforma-de-atendimento-virtual\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sefaz lan\u00e7a plataforma de atendimento virtual - SEFAZ\" \/>\n<meta property=\"og:description\" content=\"Para atender cada vez melhor os cidad\u00e3os cearenses, a Secretaria da Fazenda do Cear\u00e1 (Sefaz-CE) avan\u00e7a no seu projeto de transforma\u00e7\u00e3o digital e lan\u00e7a uma nova plataforma de atendimento: o Assistente Virtual da Sefaz. 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