{"id":26045,"date":"2022-05-19T15:00:42","date_gmt":"2022-05-19T18:00:42","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/sefaz\/?page_id=26045"},"modified":"2022-05-23T11:52:08","modified_gmt":"2022-05-23T14:52:08","slug":"pesquisa-de-satisfacao-itcd","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/sefaz\/pesquisa-de-satisfacao-itcd\/","title":{"rendered":"Pesquisa de Satisfa\u00e7\u00e3o &#8211; ITCD"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>A Controladoria e Ouvidoria Geral do Estado do Cear\u00e1 (CGE) realizou a avalia\u00e7\u00e3o do servi\u00e7o p\u00fablico de emiss\u00e3o do Imposto sobre Transmiss\u00e3o Causa Mortis e Doa\u00e7\u00e3o (ITCD), no Estado do Cear\u00e1, em parceria com a Secretaria da Fazenda (Sefaz) e com o Instituto de Pesquisa e Estrat\u00e9gia Econ\u00f4mica do Cear\u00e1 (IPECE), conforme exige a Lei n\u00ba 13.460 de 26 de junho de 2017.<\/p>\n<p>&nbsp;<\/p>\n<p>A pesquisa foi aplicada por meio telef\u00f4nico utilizando a Central de Atendimento da Ouvidoria em Canind\u00e9 entre os dias 7 e 18 de dezembro de 2020. Tendo como p\u00fablico alvo advogados e tabeli\u00f5es, usu\u00e1rios desse servi\u00e7o.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Conclus\u00e3o da pesquisa:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>&#8211;<\/strong> A maior aprova\u00e7\u00e3o (satisfeito\/ muito satisfeito) ocorreu para o item alusivo ao relacionamento e conduta dos profissionais com quase 80%, vindo em seguida as orienta\u00e7\u00f5es repassadas para a cria\u00e7\u00e3o de usu\u00e1rio no Ambiente Seguro (72,5%)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&#8211;<\/strong> Todo os outros questionamentos tiveram aprova\u00e7\u00f5es inferiores a 70%, sendo os menores referentes a navegabilidade do site (49,8%) e o prazo para conclus\u00e3o do processo do processo de emiss\u00e3o do ITCD (53,7%)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&#8211;<\/strong> Dentre as diversas sugest\u00f5es apresentadas pelos entrevistados, destacam-se as que tem como objetivo aperfei\u00e7oar o sistema atual, bem como melhorar o prazo e o atendimento do servi\u00e7o ofertado.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&#8211; <\/strong>O servi\u00e7o de emiss\u00e3o do ITCD no geral n\u00e3o foi bem avaliado, tendo uma satisfa\u00e7\u00e3o de 58,4% dos usu\u00e1rios, sendo que na capital (56,5%) o n\u00edvel de satisfa\u00e7\u00e3o geral (muito satisfat\u00f3rio\/satisfat\u00f3rio) foi um pouco menor do que o registrado no interior (62,1%)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; A Controladoria e Ouvidoria Geral do Estado do Cear\u00e1 (CGE) realizou a avalia\u00e7\u00e3o do servi\u00e7o p\u00fablico de emiss\u00e3o do Imposto sobre Transmiss\u00e3o Causa Mortis e Doa\u00e7\u00e3o (ITCD), no Estado do Cear\u00e1, em parceria com a Secretaria da Fazenda (Sefaz) e com o Instituto de Pesquisa e Estrat\u00e9gia Econ\u00f4mica do Cear\u00e1 (IPECE), conforme exige a [&hellip;]<\/p>\n","protected":false},"author":487,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-26045","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pesquisa de Satisfa\u00e7\u00e3o - ITCD - SEFAZ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/sefaz\/pesquisa-de-satisfacao-itcd\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pesquisa de Satisfa\u00e7\u00e3o - ITCD - SEFAZ\" \/>\n<meta property=\"og:description\" content=\"&nbsp; 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