{"id":34174,"date":"2024-05-03T18:12:23","date_gmt":"2024-05-03T21:12:23","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/secult\/?p=34174"},"modified":"2024-05-03T18:12:23","modified_gmt":"2024-05-03T21:12:23","slug":"secult-ceara-alcanca-o-5o-lugar-na-classificacao-da-avaliacao-de-desempenho-das-ouvidorias-2023","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/secult\/2024\/05\/03\/secult-ceara-alcanca-o-5o-lugar-na-classificacao-da-avaliacao-de-desempenho-das-ouvidorias-2023\/","title":{"rendered":"Secult Cear\u00e1 alcan\u00e7a o 5\u00ba lugar na classifica\u00e7\u00e3o da Avalia\u00e7\u00e3o de Desempenho das Ouvidorias 2023"},"content":{"rendered":"

\"\"<\/p>\n

A Secretaria da Cultura do Cear\u00e1 (Secult Cear\u00e1) agora ocupa o 5\u00ba lugar na classifica\u00e7\u00e3o da Avalia\u00e7\u00e3o de Desempenho das Ouvidorias Setoriais, realizada pela Controladoria e Ouvidoria Geral do Estado (CGE).\u00a0<\/span><\/p>\n

A an\u00e1lise considera vari\u00e1veis, metas e indicadores associados ao trabalho desenvolvido ao longo do ano, conforme estabelecido na Portaria n\u00b0 97\/2020. Para a avalia\u00e7\u00e3o, foram extra\u00eddos dados da plataforma Cear\u00e1 Transparente, de Relat\u00f3rios Anuais das Ouvidorias Setoriais e dos Relat\u00f3rios de Visitas T\u00e9cnicas (virtuais e presenciais) \u00e0s Ouvidorias Setoriais.<\/span><\/p>\n

Entre os crit\u00e9rios avaliados est\u00e3o a resolubilidade das manifesta\u00e7\u00f5es, boas pr\u00e1ticas de ouvidoria, \u00edndice de satisfa\u00e7\u00e3o dos usu\u00e1rios, relat\u00f3rio da ouvidoria setorial, participa\u00e7\u00e3o nas reuni\u00f5es da Rede de Ouvidorias, identifica\u00e7\u00e3o visual e divulga\u00e7\u00e3o dos contatos da ouvidoria.<\/span><\/p>\n

Em 2023, a Secult recebeu 264 manifesta\u00e7\u00f5es e fez parte do Tipo 2 das Ouvidorias Setoriais, somando 8.284 pontos finais na tabela do Resultado Final das Ouvidorias Setoriais. Em 2023, 64 ouvidorias setoriais foram avaliadas.<\/span><\/p>\n

Para a ouvidora da Secult Cear\u00e1, Alana Soares, \u201cesse resultado marca um avan\u00e7o significativo para a Ouvidoria da Secult e confirma a qualidade do trabalho conjunto com as diversas \u00e1reas internas, pois evidencia n\u00e3o s\u00f3 o compromisso da Secretaria com a transpar\u00eancia e efici\u00eancia no atendimento \u00e0s demandas dos cidad\u00e3os, como tamb\u00e9m refor\u00e7a a dedica\u00e7\u00e3o em aprimorar continuamente os servi\u00e7os prestados.”<\/span><\/p>\n

Confira aqui<\/span><\/a> o resultado final.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

A Secretaria da Cultura do Cear\u00e1 (Secult Cear\u00e1) agora ocupa o 5\u00ba lugar na classifica\u00e7\u00e3o da Avalia\u00e7\u00e3o de Desempenho das Ouvidorias Setoriais, realizada pela Controladoria e Ouvidoria Geral do Estado (CGE).\u00a0 A an\u00e1lise considera vari\u00e1veis, metas e indicadores associados ao trabalho desenvolvido ao longo do ano, conforme estabelecido na Portaria n\u00b0 97\/2020. Para a avalia\u00e7\u00e3o, […]<\/p>\n","protected":false},"author":709,"featured_media":34176,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[697],"tags":[],"class_list":["post-34174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestao"],"acf":[],"yoast_head":"\nSecult Cear\u00e1 alcan\u00e7a o 5\u00ba lugar na classifica\u00e7\u00e3o da Avalia\u00e7\u00e3o de Desempenho das Ouvidorias 2023 - Secult<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/secult\/2024\/05\/03\/secult-ceara-alcanca-o-5o-lugar-na-classificacao-da-avaliacao-de-desempenho-das-ouvidorias-2023\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Secult Cear\u00e1 alcan\u00e7a o 5\u00ba lugar na classifica\u00e7\u00e3o da Avalia\u00e7\u00e3o de Desempenho das Ouvidorias 2023 - Secult\" \/>\n<meta property=\"og:description\" content=\"A Secretaria da Cultura do Cear\u00e1 (Secult Cear\u00e1) agora ocupa o 5\u00ba lugar na classifica\u00e7\u00e3o da Avalia\u00e7\u00e3o de Desempenho das Ouvidorias Setoriais, realizada pela Controladoria e Ouvidoria Geral do Estado (CGE).\u00a0 A an\u00e1lise considera vari\u00e1veis, metas e indicadores associados ao trabalho desenvolvido ao longo do ano, conforme estabelecido na Portaria n\u00b0 97\/2020. 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