{"id":29042,"date":"2023-10-17T17:57:08","date_gmt":"2023-10-17T20:57:08","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/secult\/?page_id=29042"},"modified":"2026-04-23T15:18:02","modified_gmt":"2026-04-23T18:18:02","slug":"setorial","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/secult\/institucional\/ouvidoria\/setorial\/","title":{"rendered":"Relat\u00f3rio de Ouvidoria Setorial"},"content":{"rendered":"\n<div class=\"wp-block-cegovbr-titulo-personalizado cegovbr-titulo-personalizado\"><div class=\"cegovbr-titulo-header\"><span class=\"material-symbols-outlined cegovbr-titulo-icon\">star<\/span><h6 class=\"cegovbr-titulo-text\">Relat\u00f3rio de Ouvidoria Setorial<\/h6><\/div><\/div>\n\n\n\n<p>O Decreto Estadual n\u00ba. 33.485\/2020 e a Lei Nacional n\u00ba. 13.460\/2017 estabelecem que as Ouvidorias Setoriais do Poder Executivo Estadual devem apresentar relat\u00f3rios abordando um panorama geral dos resultados das suas atividades no \u00e2mbito do Sistema Estadual de Ouvidoria.<\/p>\n\n\n\n<p>\u00a0A Controladoria e Ouvidoria Geral do Estado &#8211; CGE, como \u00f3rg\u00e3o articulador das Ouvidorias Setoriais, apresentam anualmente o relat\u00f3rio de gest\u00e3o com a consolida\u00e7\u00e3o dos dados qualitativos e quantitativos, com a fun\u00e7\u00e3o de propor e ou recomendar a\u00e7\u00f5es para as melhorias na presta\u00e7\u00e3o dos servi\u00e7os p\u00fablicos.\u00a0<\/p>\n\n\n\n<p>O Relat\u00f3rio funciona como um medidor de qualidade das pr\u00f3prias setoriais que disponibilizam o servi\u00e7o no Estado, uma vez que s\u00e3o apresentadas informa\u00e7\u00f5es ligadas \u00e0 satisfa\u00e7\u00e3o do cidad\u00e3o, tempo m\u00e9dio da resposta e tamb\u00e9m \u00edndice de qualidade da resposta.<\/p>\n\n\n\n<p>\u00a0<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<div class=\"wp-block-cegovbr-titulo-personalizado cegovbr-titulo-personalizado\"><div class=\"cegovbr-titulo-header\"><span class=\"material-symbols-outlined cegovbr-titulo-icon\">star<\/span><h6 class=\"cegovbr-titulo-text\">Ouvidoria do Cear\u00e1<\/h6><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/ww16.ce.gov.br\/secult\/wp-content\/uploads\/sites\/83\/2025\/07\/Relatorio-de-Gestao-de-Ouvidoria-2024.pdf\" target=\"_blank\" rel=\"noopener\">Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2024<\/a><\/strong><\/li>\n\n\n\n<li><a href=\"https:\/\/ww16.ce.gov.br\/secult\/wp-content\/uploads\/sites\/83\/2024\/10\/Ouvidoria-do-Ceara-Relatorio-de-Gestao-2023.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2023<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/ww16.ce.gov.br\/secult\/wp-content\/uploads\/sites\/83\/2024\/11\/Ouvidoria-do-Ceara-Relatorio-de-Gestao-2022.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2022<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/ww16.ce.gov.br\/secult\/wp-content\/uploads\/sites\/83\/2024\/11\/Ouvidoria-do-Ceara-Relatorio-de-Gestao-2021.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2021<\/strong><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>O Decreto Estadual n\u00ba. 33.485\/2020 e a Lei Nacional n\u00ba. 13.460\/2017 estabelecem que as Ouvidorias Setoriais do Poder Executivo Estadual devem apresentar relat\u00f3rios abordando um panorama geral dos resultados das suas atividades no \u00e2mbito do Sistema Estadual de Ouvidoria. \u00a0A Controladoria e Ouvidoria Geral do Estado &#8211; CGE, como \u00f3rg\u00e3o articulador das Ouvidorias Setoriais, apresentam [&hellip;]<\/p>\n","protected":false},"author":708,"featured_media":0,"parent":28989,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-29042","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Relat\u00f3rio de Ouvidoria Setorial - Secult<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/secult\/institucional\/ouvidoria\/setorial\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Relat\u00f3rio de Ouvidoria Setorial - Secult\" \/>\n<meta property=\"og:description\" content=\"O Decreto Estadual n\u00ba. 33.485\/2020 e a Lei Nacional n\u00ba. 13.460\/2017 estabelecem que as Ouvidorias Setoriais do Poder Executivo Estadual devem apresentar relat\u00f3rios abordando um panorama geral dos resultados das suas atividades no \u00e2mbito do Sistema Estadual de Ouvidoria. \u00a0A Controladoria e Ouvidoria Geral do Estado &#8211; 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