{"id":140364,"date":"2025-02-13T10:36:57","date_gmt":"2025-02-13T13:36:57","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/saude\/?p=140364"},"modified":"2025-02-13T10:43:07","modified_gmt":"2025-02-13T13:43:07","slug":"esp-ce-consolida-relatorio-de-gestao-de-ouvidoria-2024-documento-destaca-alta-de-240-no-indice-de-elogios","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/saude\/2025\/02\/13\/esp-ce-consolida-relatorio-de-gestao-de-ouvidoria-2024-documento-destaca-alta-de-240-no-indice-de-elogios\/","title":{"rendered":"ESP\/CE consolida Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2024; documento destaca alta de 240% no \u00edndice de elogios"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-140368\" src=\"https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Relatorio-de-gestao-ouvidoria-600x414.jpg\" alt=\"\" width=\"775\" height=\"534\" srcset=\"https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Relatorio-de-gestao-ouvidoria-600x414.jpg 600w, https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Relatorio-de-gestao-ouvidoria-1200x827.jpg 1200w, https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Relatorio-de-gestao-ouvidoria-768x530.jpg 768w, https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Relatorio-de-gestao-ouvidoria-1536x1059.jpg 1536w, https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Relatorio-de-gestao-ouvidoria-2048x1412.jpg 2048w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/p>\n<p style=\"text-align: center\"><i><span style=\"font-weight: 400\">Compilado de dados pode ser acesso de forma on-line via site da autarquia<\/span><\/i><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Instrumento promovedor da <\/span><b>transpar\u00eancia<\/b><span style=\"font-weight: 400\"> e do<\/span><b> acesso \u00e0 informa\u00e7\u00e3o<\/b><span style=\"font-weight: 400\">, o Relat\u00f3rio de Gest\u00e3o de Ouvidoria da Escola de Sa\u00fade P\u00fablica do Cear\u00e1 (ESP\/CE), referente ao ano de 2024, foi consolidado e est\u00e1 dispon\u00edvel para consulta de todas as pessoas.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">No documento, constam diversos dados associados ao servi\u00e7o de relacionamento da institui\u00e7\u00e3o de ensino com os usu\u00e1rios.\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Um dos destaques da publica\u00e7\u00e3o \u00e9 o percentual de resolubilidade das manifesta\u00e7\u00f5es, que se manteve em 100% para todos os <\/span><b>94 chamados recebidos no per\u00edodo<\/b><span style=\"font-weight: 400\">. Os registros se distribuem em sugest\u00f5es, elogios, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancias.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">\u201cPor meio dessa publica\u00e7\u00e3o, conseguimos expor o detalhamento de cada manifesta\u00e7\u00e3o, como o munic\u00edpio do usu\u00e1rio, \u00edndice geral de satisfa\u00e7\u00e3o, tempo m\u00e9dio de resposta, entre outros t\u00f3picos. \u00c9 uma presta\u00e7\u00e3o de contas com a sociedade. Encaminhamos o documento para a Controladoria e Ouvidoria Geral do Estado (CGE), que vai compilar agora os dados de todas as ouvidorias do governo estadual e gerar um novo relat\u00f3rio\u201d, explica a ouvidora da ESP\/CE, Emanuelle Damasceno.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">A gestora enfatiza, ainda, o crescimento do n\u00famero de elogios registrados, saltando de cinco, em 2023, para 17, no ano seguinte. Uma alta de aproximadamente 240%. Assista:<\/span><\/p>\n<div style=\"width: 1280px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-140364-1\" width=\"1280\" height=\"720\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Para-Materia-Manu-Ouvidoria-relatorio.mp4?_=1\" \/><a href=\"https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Para-Materia-Manu-Ouvidoria-relatorio.mp4\">https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Para-Materia-Manu-Ouvidoria-relatorio.mp4<\/a><\/video><\/div>\n<p>&nbsp;<\/p>\n<ul class=\"ListaEst\">\n<li><a href=\"https:\/\/ww16.ce.gov.br\/saude\/wp-content\/uploads\/sites\/64\/2025\/02\/Relatorio-Anual-de-Gestao-de-Ouvidoria-2024.pdf\" rel=\"noopener noreferrer\">Acesse o relat\u00f3rio de Gest\u00e3o de ouvidoria da ESP\/CE &#8211; 2024<\/a><\/li>\n<\/ul>\n<h3><b>Valoriza\u00e7\u00e3o de pessoas<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Em mar\u00e7o de 2024, a ESP\/CE lan\u00e7ou a campanha \u201cBora Elogiar!\u201d, objetivando estimular e promover a cultura do elogio no \u00e2mbito da autarquia, al\u00e9m de refor\u00e7ar o espa\u00e7o da ouvidoria como um canal oficial para registro das referidas manifesta\u00e7\u00f5es.<\/span><\/p>\n<h3><b>Como acionar<\/b><\/h3>\n<p><span style=\"font-weight: 400\">A Ouvidoria da ESP\/CE pode ser acionada pelo <\/span><a href=\"https:\/\/cearatransparente.ce.gov.br\/\"><span style=\"font-weight: 400\">portal Cear\u00e1 Transparente<\/span><\/a><span style=\"font-weight: 400\">, pela central de atendimento telef\u00f4nico 155, pelo e-mail ouvidoria@esp.ce.gov.br ou presencialmente, na sede do \u00f3rg\u00e3o vinculado \u00e0 Secretaria da Sa\u00fade do Estado (Sesa), em Fortaleza.<\/span><\/p>\n<p><b>LEIA TAMB\u00c9M: <\/b><a href=\"https:\/\/ww16.ce.gov.br\/saude\/2024\/12\/30\/esp-ce-painel-dados-ouvidoria\/\"><span style=\"font-weight: 400\">ESP\/CE lan\u00e7a painel on-line com dados relacionados \u00e0 ouvidoria da autarquia<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Compilado de dados pode ser acesso de forma on-line via site da autarquia Instrumento promovedor da transpar\u00eancia e do acesso \u00e0 informa\u00e7\u00e3o, o Relat\u00f3rio de Gest\u00e3o de Ouvidoria da Escola de Sa\u00fade P\u00fablica do Cear\u00e1 (ESP\/CE), referente ao ano de 2024, foi consolidado e est\u00e1 dispon\u00edvel para consulta de todas as pessoas. No documento, constam [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":140368,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[706],"tags":[359,1156],"class_list":["post-140364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-esp-ce","tag-gestao","tag-ouvidoria"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ESP\/CE consolida Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2024; documento destaca alta de 240% no \u00edndice de elogios<\/title>\n<meta name=\"description\" content=\"Instrumento promovedor da transpar\u00eancia e do acesso \u00e0 informa\u00e7\u00e3o, o Relat\u00f3rio de Gest\u00e3o de Ouvidoria da Escola de Sa\u00fade P\u00fablica do Cear\u00e1 (ESP\/CE), referente ao ano de 2024, foi consolidado e est\u00e1 dispon\u00edvel para consulta de todas as pessoas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/saude\/2025\/02\/13\/esp-ce-consolida-relatorio-de-gestao-de-ouvidoria-2024-documento-destaca-alta-de-240-no-indice-de-elogios\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ESP\/CE consolida Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2024; 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