{"id":115229,"date":"2023-02-14T15:41:04","date_gmt":"2023-02-14T18:41:04","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/saude\/?p=115229"},"modified":"2023-02-14T16:59:43","modified_gmt":"2023-02-14T19:59:43","slug":"ouvidoria-do-hospital-sao-jose-amplia-atendimento-a-populacao-por-meio-da-internet","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/saude\/2023\/02\/14\/ouvidoria-do-hospital-sao-jose-amplia-atendimento-a-populacao-por-meio-da-internet\/","title":{"rendered":"Ouvidoria do Hospital S\u00e3o Jos\u00e9 amplia atendimento \u00e0 popula\u00e7\u00e3o por meio da internet"},"content":{"rendered":"

\"\"
\nCom Google Meu Neg\u00f3cio, setor fornece informa\u00e7\u00f5es e orienta usu\u00e1rios sobre servi\u00e7os da unidade<\/em><\/p>\n

A Ouvidoria do Hospital S\u00e3o Jos\u00e9 (HSJ)<\/strong>, da Secretaria da Sa\u00fade do Cear\u00e1 (Sesa)<\/strong>, ampliou e modernizou o atendimento \u00e0 popula\u00e7\u00e3o cearense<\/strong> por meio da internet. Criado em 1999, o setor passou a receber sugest\u00f5es, cr\u00edticas e elogios pelo Google Meu Neg\u00f3cio<\/strong>, ferramenta que permite o envio de mensagens e o repasse de informa\u00e7\u00f5es importantes<\/strong> sobre os servi\u00e7os prestados pela institui\u00e7\u00e3o, refer\u00eancia no diagn\u00f3stico e no tratamento de doen\u00e7as infecciosas<\/strong>.<\/p>\n

O canal virtual come\u00e7ou a ser usado pela Ouvidoria do HSJ em junho do ano passado. Ao longo de seis meses, cerca de 500 solicita\u00e7\u00f5es foram atendidas de forma on-line<\/strong> pela equipe do setor, que responde prontamente \u00e0s d\u00favidas dos usu\u00e1rios. \u201cAtualmente, o \u00edndice de resposta pelo Google Meu Neg\u00f3cio \u00e9 de 98%, o que mostra nosso empenho para atender, com agilidade e efici\u00eancia, \u00e0s manifesta\u00e7\u00f5es que chegam\u201d, afirma Maria de F\u00e1tima F\u00e9lix, ouvidora da unidade.<\/p>\n

A servidora p\u00fablica tem suporte da assistente social Adriana dos Santos Martins e da t\u00e9cnica em Enfermagem Aglay V\u00e2nia de Lima. A equipe tamb\u00e9m recebe o feedback de pacientes e funcion\u00e1rios presencialmente, por e-mail, por meio de urnas distribu\u00eddas no hospital e pelos canais Cear\u00e1 Transparente (155) e Ouvidor SUS (136)<\/strong>.<\/p>\n

\u201cPra mim, \u00e9 muito gratificante fazer parte desse setor. Trabalhar na Ouvidoria me torna mais humana. Eu me sinto importante na vida de cada um desses usu\u00e1rios que recorrem \u00e0 nossa ajuda. Eu pego a m\u00e3o e resolvo mesmo, pois o nosso maior objetivo \u00e9 atender \u00e0s demandas com resolutividade e rapidez\u201d, enfatiza Aglay V\u00e2nia.<\/p>\n

\"\"
\nA Ouvidoria trabalha, ainda, de forma itinerante, orientando pacientes e acompanhantes em diferentes setores<\/em><\/p>\n

De janeiro a dezembro de 2022, a Ouvidoria do HSJ recebeu 3.071 manifesta\u00e7\u00f5es<\/strong>, dentre elogios, solicita\u00e7\u00f5es, pedidos de informa\u00e7\u00e3o e sugest\u00f5es diversas. Os elogios correspondem a 565 registros realizados no per\u00edodo, superando o quantitativo de queixas (286)<\/strong>.<\/p>\n

Cultura do elogio<\/strong><\/h3>\n

A Ouvidoria do HSJ tamb\u00e9m estimulou, ao longo dos anos, a cultura do elogio<\/strong> na institui\u00e7\u00e3o como estrat\u00e9gia de valoriza\u00e7\u00e3o dos profissionais<\/strong>. F\u00e1tima F\u00e9lix ressalta que o projeto nasceu para fomentar, entre funcion\u00e1rios e pacientes, o h\u00e1bito de elogiar boas pr\u00e1ticas no equipamento hospitalar e de reconhecer o trabalho realizado pelos colaboradores.<\/p>\n

\u201cO elogio favorece a constru\u00e7\u00e3o de um referencial para o indiv\u00edduo por meio do reconhecimento e do fortalecimento da sua identidade. Esse tipo de manifesta\u00e7\u00e3o cumpre a fun\u00e7\u00e3o de elevar a autoestima<\/strong> dos servidores, enfatizam a qualidade do trabalho desempenhado e, dessa forma, incentivam os funcion\u00e1rios a atingir um grau maior de excel\u00eancia\u201d, detalha a servidora.<\/p>\n","protected":false},"excerpt":{"rendered":"

Com Google Meu Neg\u00f3cio, setor fornece informa\u00e7\u00f5es e orienta usu\u00e1rios sobre servi\u00e7os da unidade A Ouvidoria do Hospital S\u00e3o Jos\u00e9 (HSJ), da Secretaria da Sa\u00fade do Cear\u00e1 (Sesa), ampliou e modernizou o atendimento \u00e0 popula\u00e7\u00e3o cearense por meio da internet. Criado em 1999, o setor passou a receber sugest\u00f5es, cr\u00edticas e elogios pelo Google Meu […]<\/p>\n","protected":false},"author":520,"featured_media":115231,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[502],"tags":[133,3571,1156,135],"class_list":["post-115229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hsj","tag-ceara","tag-google-meu-negocio","tag-ouvidoria","tag-saude"],"acf":[],"yoast_head":"\nOuvidoria do Hospital S\u00e3o Jos\u00e9 amplia atendimento \u00e0 popula\u00e7\u00e3o por meio da internet - Secretaria da Sa\u00fade do Cear\u00e1<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/saude\/2023\/02\/14\/ouvidoria-do-hospital-sao-jose-amplia-atendimento-a-populacao-por-meio-da-internet\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria do Hospital S\u00e3o Jos\u00e9 amplia atendimento \u00e0 popula\u00e7\u00e3o por meio da internet - Secretaria da Sa\u00fade do Cear\u00e1\" \/>\n<meta property=\"og:description\" content=\"Com Google Meu Neg\u00f3cio, setor fornece informa\u00e7\u00f5es e orienta usu\u00e1rios sobre servi\u00e7os da unidade A Ouvidoria do Hospital S\u00e3o Jos\u00e9 (HSJ), da Secretaria da Sa\u00fade do Cear\u00e1 (Sesa), ampliou e modernizou o atendimento \u00e0 popula\u00e7\u00e3o cearense por meio da internet. 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