{"id":306,"date":"2010-03-04T13:29:12","date_gmt":"2010-03-04T16:29:12","guid":{"rendered":"http:\/\/www.hsmm.ce.gov.br\/2010\/03\/04\/ouvidoria-hsmm\/"},"modified":"2010-03-04T13:29:12","modified_gmt":"2010-03-04T16:29:12","slug":"ouvidoria-hsmm","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/hsm\/2010\/03\/04\/ouvidoria-hsmm\/","title":{"rendered":"Ouvidoria do HSM, canal de comunica\u00e7\u00e3o dos usu\u00e1rios"},"content":{"rendered":"

<\/p>\n

\tA Ouvidoria do Hospital de Sa\u00fade Mental Professor Frota Pinto – HSM estabelece um canal de comunica\u00e7\u00e3o, enquanto procura acompanhar mais de perto o grau de satisfa\u00e7\u00e3o, avaliando atrav\u00e9s das manifesta\u00e7\u00f5es a qualidade do atendimento; sequencia\u00e7\u00f5es falicitadoras; estuda casos singulares que merecem uma a\u00e7\u00e3o espec\u00edfica; e contribui para que os direitos do cidad\u00e3o sejam cumpridos.<\/p>\n

\tA Ouvidoria recebe e avalia as reclama\u00e7\u00f5es e as sugest\u00f5es dos usu\u00e1rios, encaminha as informa\u00e7\u00f5es aos setores competentes para atendimento, acompanha as provid\u00eancias adotadas, cobra solu\u00e7\u00f5es e mant\u00eam o usu\u00e1rio informado.<\/p>\n

\tCom o atendimento, em m\u00e9dia, de 110 pessoas\/m\u00eas, a Ouvidoria funciona das 8 \u00e0s 16 horas e, nos demais dias, os usu\u00e1rios t\u00eam a disposi\u00e7\u00e3o 6 caixas de sugest\u00e3o localizadas em pontos estrat\u00e9gicos e o Al\u00f4 Sa\u00fade<\/strong> que atende 24 horas pelo n\u00famero 155<\/strong>.<\/p>\n

\tOuvidora
\tMaria Concei\u00e7\u00e3o A. Aguiar<\/strong><\/p>\n

\t\u00a0<\/div>\n","protected":false},"excerpt":{"rendered":"

A Ouvidoria do Hospital de Sa\u00fade Mental Professor Frota Pinto – HSM estabelece um canal de comunica\u00e7\u00e3o, enquanto procura acompanhar mais de perto o grau de satisfa\u00e7\u00e3o, avaliando atrav\u00e9s das manifesta\u00e7\u00f5es a qualidade do atendimento; sequencia\u00e7\u00f5es falicitadoras; estuda casos singulares que merecem uma a\u00e7\u00e3o espec\u00edfica; e contribui para que os direitos do cidad\u00e3o sejam cumpridos. 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