{"id":1124,"date":"2021-09-28T09:55:04","date_gmt":"2021-09-28T12:55:04","guid":{"rendered":"http:\/\/www.hsmm.ce.gov.br\/?page_id=1124"},"modified":"2026-02-23T15:49:50","modified_gmt":"2026-02-23T18:49:50","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/hsm\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<p>A Ouvidoria do Hospital de Sa\u00fade Mental Professor Frota Pinto (HSM) trabalha de forma eficiente e c\u00e9lere diante das manifesta\u00e7\u00f5es dos usu\u00e1rios dos servi\u00e7os vinculados \u00e0 Secretaria da Sa\u00fade do Estado Cear\u00e1, com o apoio e colabora\u00e7\u00e3o dos diretores, coordenadores e gestores da institui\u00e7\u00e3o.<\/p>\n<p><strong>Objetivo:<\/strong><\/p>\n<p>Analisar as demandas apresentadas e a qualidade dos servi\u00e7os prestados, possibilitando ajustes e corre\u00e7\u00f5es de condutas e procedimentos, numa vis\u00e3o t\u00e9cnica e humanizada das quest\u00f5es elencadas, procurando oferecer um servi\u00e7o acess\u00edvel e de qualidade ao cidad\u00e3o.<\/p>\n<p><strong>Estrutura:<\/strong><\/p>\n<p>Sala estruturada para que possa acontecer o atendimento de forma favor\u00e1vel para o cidad\u00e3o ser acolhido e, atrav\u00e9s, de uma abordagem t\u00e9cnica, humanizada e emp\u00e1tica s\u00e3o transmitidas informa\u00e7\u00f5es e orienta\u00e7\u00f5es para um entendimento satisfat\u00f3rio por parte dos usu\u00e1rios do servi\u00e7o.<\/p>\n<p>A ouvidoria se sustenta na pol\u00edtica de ouvidoria a qual est\u00e1 prevista no Decreto Estadual 33.485\/2020.<\/p>\n<p><strong>Atua\u00e7\u00e3o:<\/strong><\/p>\n<p>Acolhimento e orienta\u00e7\u00f5es;<\/p>\n<p>Media\u00e7\u00e3o de conflitos;<\/p>\n<p>Linguagem simples;<\/p>\n<p>Escuta emp\u00e1tica;<\/p>\n<p>Imparcialidade;<\/p>\n<p>Acessibilidade.<\/p>\n<p><strong>Proposta:<\/strong><\/p>\n<p>Contribuir com a Gest\u00e3o, apresentando estrat\u00e9gias e manejos na melhoria do atendimento ao cidad\u00e3o\u00a0 e a import\u00e2ncia do servi\u00e7o de Ouvidoria na \u00e1rea da psiquiatria no servi\u00e7o p\u00fablico.<\/p>\n<p><strong>Contato:<\/strong><\/p>\n<p>Presencial: de segunda a sexta-feira, das 08h \u00e0s 17h (hor\u00e1rio comercial)<\/p>\n<p>Telefone: 3125-9893<\/p>\n<p>E-mail:\u00a0<a href=\"mailto:ouvidoria@hsmm.saude.ce.gov.br\">ouvidoria@hsm.ce.gov.br<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria do Hospital de Sa\u00fade Mental Professor Frota Pinto (HSM) trabalha de forma eficiente e c\u00e9lere diante das manifesta\u00e7\u00f5es dos usu\u00e1rios dos servi\u00e7os vinculados \u00e0 Secretaria da Sa\u00fade do Estado Cear\u00e1, com o apoio e colabora\u00e7\u00e3o dos diretores, coordenadores e gestores da institui\u00e7\u00e3o. Objetivo: Analisar as demandas apresentadas e a qualidade dos servi\u00e7os prestados, [&hellip;]<\/p>\n","protected":false},"author":498,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1124","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - HSM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/hsm\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - HSM\" \/>\n<meta property=\"og:description\" content=\"A Ouvidoria do Hospital de Sa\u00fade Mental Professor Frota Pinto (HSM) trabalha de forma eficiente e c\u00e9lere diante das manifesta\u00e7\u00f5es dos usu\u00e1rios dos servi\u00e7os vinculados \u00e0 Secretaria da Sa\u00fade do Estado Cear\u00e1, com o apoio e colabora\u00e7\u00e3o dos diretores, coordenadores e gestores da institui\u00e7\u00e3o. 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