{"id":773,"date":"2026-06-01T07:33:24","date_gmt":"2026-06-01T10:33:24","guid":{"rendered":"https:\/\/ww16.ce.gov.br\/funceme\/?page_id=773"},"modified":"2026-06-01T08:03:52","modified_gmt":"2026-06-01T11:03:52","slug":"ouvidoria-setorial","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/funceme\/ouvidoria-setorial\/","title":{"rendered":"Ouvidoria Setorial"},"content":{"rendered":"\n<p><strong>Ouvidora da Funceme: <\/strong>Ana C\u00e9lia Cristino Belchior Martins<br>E-mail: anacelia@funceme.br<br>Hor\u00e1rio de Atendimento: segunda a sexta-feira das 8h \u00e0s 12h e das 13h \u00e0s 17h<br>Telefone: (85) 3125-8245<br>Endere\u00e7o:<br>Av. Rui Barbosa, 1246, Fortaleza \u2013 CE,<br>CEP: 60115-221 \u2013 Fortaleza-CE<\/p>\n\n\n\n<p><strong>ATENDIMENTO PRESENCIAL<br><\/strong>Al\u00e9m dos canais anteriormente mencionados, a Funceme disponibiliza aos cidad\u00e3os o atendimento presencial.<\/p>\n\n\n\n<p>Endere\u00e7o:<br>Av. Rui Barbosa, 1246, Fortaleza \u2013 CE,<br>CEP: 60115-221 \u2013 Fortaleza-CE<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p><strong>RELAT\u00d3RIOS ANUAIS<\/strong><\/p>\n\n\n\n<p>Em conformidade com o Decreto Estadual n\u00ba 33.485\/2020 (Regulamente o Sistema Estadual de Ouvidoria do Poder Executivo Estadual); Portaria\/CGE n\u00ba 052\/2020 (Estabelece Procedimentos e Crit\u00e9rios para o Tratamento e Encaminhamento das Den\u00fancias de Ouvidoria); Instru\u00e7\u00e3o Normativa n\u00ba 01\/2020 (Estabelece Normas para Observ\u00e2ncia \u00e0s Atribui\u00e7\u00f5es do Ouvidor Setorial); Lei Nacional n\u00ba 13.460\/2017 (C\u00f3digo de Defesa do Usu\u00e1rio do Servi\u00e7o P\u00fablico), as Ouvidorias Setoriais do Poder Executivo Estadual apresentam relat\u00f3rios abordando um panorama geral dos resultados das suas atividades no \u00e2mbito do Sistema Estadual de Ouvidoria.<\/p>\n\n\n\n<p>Funcionando como instrumento de gest\u00e3o, as ouvidorias apresentam sugest\u00f5es e recomenda\u00e7\u00f5es, contribuindo para uma gest\u00e3o \u00e9tica e transparente e para oferta dos servi\u00e7os p\u00fablicos com qualidade, como forma de retroalimentar o processo de gest\u00e3o e decis\u00e3o governamental.<\/p>\n\n\n\n<p>O documento funciona como uma forma de medidor de qualidade das pr\u00f3prias setoriais que disponibilizam o servi\u00e7o no Estado, uma vez que s\u00e3o apresentadas informa\u00e7\u00f5es ligadas a satisfa\u00e7\u00e3o do cidad\u00e3o, m\u00e9dia de tempo de resposta e tamb\u00e9m \u00edndice de qualidade de resposta. Outra informa\u00e7\u00e3o importante no relat\u00f3rio s\u00e3o as recomenda\u00e7\u00f5es feitas pela CGE para a melhoria do servi\u00e7o nas setoriais.<\/p>\n\n\n\n<div class=\"wp-block-cegovbr-mural-materiais-card-arquivos-multiplos\"><div class=\"ckc-card-arquivos-multiplos\"><div class=\"ckc-card-arquivos-multiplos-files\"><ul class=\"ckc-file-list list-group\"><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio_Ouvidoria_Funceme_2015.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relatorio_Ouvidoria_Funceme_2015<\/span><\/a><\/li><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio_Ouvidoria_Funceme_2016.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relatorio_Ouvidoria_Funceme_2016<\/span><\/a><\/li><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio_Ouvidoria_Funceme_2017.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relatorio_Ouvidoria_Funceme_2017<\/span><\/a><\/li><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio_Ouvidoria_Funceme_2018.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relatorio_Ouvidoria_Funceme_2018<\/span><\/a><\/li><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio_Ouvidoria_Funceme_2019.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relat\u00f3rio_Ouvidoria_Funceme_2019<\/span><\/a><\/li><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio-Ouvidoria-Funceme_2020.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relat\u00f3rio-Ouvidoria-Funceme_2020<\/span><\/a><\/li><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio-Ouvidoria-Funceme_2021.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relatorio-Ouvidoria-Funceme_2021<\/span><\/a><\/li><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio_Ouvidoria_Funceme_2022-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relatorio_Ouvidoria_Funceme_2022<\/span><\/a><\/li><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio_Ouvidoria_Funceme_2023.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relatorio_Ouvidoria_Funceme_2023<\/span><\/a><\/li><li><a href=\"https:\/\/ww16.ce.gov.br\/funceme\/wp-content\/uploads\/sites\/86\/sites\/86\/2026\/06\/Relatorio_Ouvidoria_Funceme_2024.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"material-symbols-outlined\">download<\/span><span class=\"ckc-file-name\">Relatorio_Ouvidoria_Funceme_2024<\/span><\/a><\/li><\/ul><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ouvidora da Funceme: Ana C\u00e9lia Cristino Belchior MartinsE-mail: anacelia@funceme.brHor\u00e1rio de Atendimento: segunda a sexta-feira das 8h \u00e0s 12h e das 13h \u00e0s 17hTelefone: (85) 3125-8245Endere\u00e7o:Av. Rui Barbosa, 1246, Fortaleza \u2013 CE,CEP: 60115-221 \u2013 Fortaleza-CE ATENDIMENTO PRESENCIALAl\u00e9m dos canais anteriormente mencionados, a Funceme disponibiliza aos cidad\u00e3os o atendimento presencial. Endere\u00e7o:Av. Rui Barbosa, 1246, Fortaleza \u2013 CE,CEP: [&hellip;]<\/p>\n","protected":false},"author":85,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-773","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria Setorial - Funda\u00e7\u00e3o Cearense de Meteorologia e Recursos H\u00eddricos<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria Setorial - Funda\u00e7\u00e3o Cearense de Meteorologia e Recursos H\u00eddricos\" \/>\n<meta property=\"og:description\" content=\"Ouvidora da Funceme: Ana C\u00e9lia Cristino Belchior MartinsE-mail: anacelia@funceme.brHor\u00e1rio de Atendimento: segunda a sexta-feira das 8h \u00e0s 12h e das 13h \u00e0s 17hTelefone: (85) 3125-8245Endere\u00e7o:Av. 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