{"id":17540,"date":"2025-07-03T14:53:51","date_gmt":"2025-07-03T17:53:51","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/etice\/?p=17540"},"modified":"2025-07-03T16:13:27","modified_gmt":"2025-07-03T19:13:27","slug":"etice-lanca-nova-central-de-servicos-com-assistente-virtual-via-whatsapp","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/etice\/2025\/07\/03\/etice-lanca-nova-central-de-servicos-com-assistente-virtual-via-whatsapp\/","title":{"rendered":"Etice lan\u00e7a nova Central de Servi\u00e7os, com assistente virtual via WhatsApp"},"content":{"rendered":"

\"\"<\/p>\n

Sistema passa a contar com chatbot para agilizar atendimentos e tornar a experi\u00eancia mais intuitiva<\/em><\/p>\n

A Empresa de Tecnologia da Informa\u00e7\u00e3o do Cear\u00e1 (Etice) inaugurou, nesta ter\u00e7a-feira (01) sua nova Central de Servi\u00e7os. O lan\u00e7amento marca um importante avan\u00e7o na forma como a empresa atende \u00e0s demandas internas e externas, incorporando novas tecnologias, modernizando processos e garantindo mais agilidade no suporte t\u00e9cnico.<\/p>\n

A antiga Central j\u00e1 n\u00e3o atendia mais ao prop\u00f3sito da Etice, apresentando uma experi\u00eancia de uso pouco intuitiva. A nova vers\u00e3o chega com layout mais moderno, navega\u00e7\u00e3o simplificada e funcionalidades alinhadas \u00e0s boas pr\u00e1ticas de atendimento em Tecnologia da Informa\u00e7\u00e3o<\/p>\n

Tice: a assistente virtual da Etice<\/h3>\n

\"\"<\/p>\n

Entre as principais novidades est\u00e1 o lan\u00e7amento da Tice, chatbot (assistente virtual) que agora passa a integrar o atendimento via WhatsApp. Entrando em contato com o n\u00famero (85) 3108-0000, usu\u00e1rios podem criar chamados, consultar o andamento, listar demandas j\u00e1 resolvidas e at\u00e9 solicitar o fechamento de chamados diretamente pelo chat.<\/p>\n

\u201cA Etice tem investido de forma consistente em inova\u00e7\u00e3o e melhoria cont\u00ednua dos seus processos. A nova Central de Servi\u00e7os \u00e9 um reflexo desse compromisso com a excel\u00eancia no atendimento e com a transforma\u00e7\u00e3o digital do Governo do Estado do Cear\u00e1\u201d, destacou o presidente da Etice, Francisco Barbosa.<\/p>\n

O projeto foi conduzido pela Diretoria de Opera\u00e7\u00f5es (Diope), sob a lideran\u00e7a do diretor David Gois. “A Diope acompanhou todas as fases t\u00e9cnicas de elabora\u00e7\u00e3o da nova central. A equipe se empenhou em garantir a entrega de uma solu\u00e7\u00e3o robusta, que n\u00e3o s\u00f3 atenda \u00e0s necessidades atuais, mas tamb\u00e9m se mantenha preparada para futuras evolu\u00e7\u00f5es. A presen\u00e7a da Tice no WhatsApp \u00e9 um exemplo disso: \u00e9 mais comodidade e efici\u00eancia para quem precisa de suporte”, afirmou, com entusiasmo, o diretor.<\/p>\n

Acesse a nova Central de servi\u00e7os da Etice<\/h3>\n

Entre as responsabilidades da nova Central est\u00e3o o recebimento, classifica\u00e7\u00e3o, encaminhamento e fechamento de chamados, al\u00e9m da manuten\u00e7\u00e3o da base de conhecimento.
\nA nova Central de Servi\u00e7os j\u00e1 est\u00e1 dispon\u00edvel pelo link https:\/\/centraldeservicos.etice.ce.gov.br\/<\/a> ou pelo n\u00famero de telefone 0800 600 4587.
\nNos pr\u00f3ximos dias, usu\u00e1rios receber\u00e3o dicas por e-mail sobre como aproveitar melhor todas as suas funcionalidades \u2014 incluindo o uso da Tice, o novo chatbot da Etice.<\/p>\n","protected":false},"excerpt":{"rendered":"

Sistema passa a contar com chatbot para agilizar atendimentos e tornar a experi\u00eancia mais intuitiva A Empresa de Tecnologia da Informa\u00e7\u00e3o do Cear\u00e1 (Etice) inaugurou, nesta ter\u00e7a-feira (01) sua nova Central de Servi\u00e7os. O lan\u00e7amento marca um importante avan\u00e7o na forma como a empresa atende \u00e0s demandas internas e externas, incorporando novas tecnologias, modernizando processos […]<\/p>\n","protected":false},"author":908,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[202],"tags":[203,91,83],"class_list":["post-17540","post","type-post","status-publish","format-standard","hentry","category-central-de-servicos","tag-central-de-servicos","tag-etice","tag-tecnologia"],"acf":[],"yoast_head":"\nEtice lan\u00e7a nova Central de Servi\u00e7os, com assistente virtual via WhatsApp - ETICE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/etice\/2025\/07\/03\/etice-lanca-nova-central-de-servicos-com-assistente-virtual-via-whatsapp\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Etice lan\u00e7a nova Central de Servi\u00e7os, com assistente virtual via WhatsApp - ETICE\" \/>\n<meta property=\"og:description\" content=\"Sistema passa a contar com chatbot para agilizar atendimentos e tornar a experi\u00eancia mais intuitiva A Empresa de Tecnologia da Informa\u00e7\u00e3o do Cear\u00e1 (Etice) inaugurou, nesta ter\u00e7a-feira (01) sua nova Central de Servi\u00e7os. 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