{"id":19715,"date":"2026-02-06T15:07:27","date_gmt":"2026-02-06T18:07:27","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/etice\/?page_id=19715"},"modified":"2026-02-06T15:07:29","modified_gmt":"2026-02-06T18:07:29","slug":"ouvidoria-2","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/etice\/ouvidoria-2\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>A Ouvidoria da Etice \u00e9 o canal de comunica\u00e7\u00e3o entre a empresa e o cidad\u00e3o, quando busca presta\u00e7\u00e3o de servi\u00e7os na forma convencional e n\u00e3o obt\u00e9m resultado.<br>Atrav\u00e9s da ouvidoria o cidad\u00e3o poder\u00e1 se manifestar sugerindo, reclamando, denunciando, elogiando e solicitando.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Como posso falar com a Ouvidoria da ETICE?<\/strong><\/h2>\n\n\n\n<p>\u2022 Presencialmente, na Etice (Av. Pontes Vieira 220, S. Jo\u00e3o Tauape \u2013 Fortaleza \u2013 CE);<br>\u2022&nbsp;E-mail:&nbsp;<a href=\"mailto:ouvidoria@etice.ce.gov.br\">ouvidoria@etice.ce.gov.br<\/a>;<br>\u2022 Telefone, ligando para (85) 3108-0068 \u2013 Ouvidora: F\u00e1tima Osorio;<br>\u2022 Telefone, ligando gratuitamente para o 155 (Esse \u00e9 o n\u00famero da Central de Atendimento Telef\u00f4nico da Ouvidoria e Controladoria \u2013 CGE, que far\u00e1 o encaminhamento ao \u00f3rg\u00e3o respons\u00e1vel pelo assunto contido na manifesta\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>LEGISLA\u00c7\u00c3O<\/strong><\/h2>\n\n\n\n<p>\u2022 <a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2024\/04\/DOE_Portaria-05_2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Portaria Ouvidor Substituto<\/a>.<br>\u2022 <a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2024\/03\/Lei-Estadual-n.-18.699-de-2024-Protecao-de-dados.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Lei Estadual n. 18.699 de 2024 \u2013 Prote\u00e7\u00e3o de dados<\/a>.<br>\u2022&nbsp;<a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2020\/03\/Decreto-n.-33.485-de-21-de-fevereiro-de-2020-Regulamenta-o-Sistema-Estadual-de-Ouvidoria-do-Poder-Executivo-Estadual-pages-4-8.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Decreto Estadual n\u00ba. 33.485\/2020 \u2013 Institui o Sistema de Ouvidoria, Prazos de Resposta e Relat\u00f3rios de Ouvidoria<\/a>.<br>\u2022 I<a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2024\/01\/IN-02_2023-denuncias.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">nstru\u00e7\u00e3o Normativa n\u00ba. 02\/2023 (D.O.E 17 de janeiro de 2024)- Estabelece procedimentos e crit\u00e9rios para o tratamento e encaminhamento das den\u00fancias de ouvidoria para as unidades dos \u00f3rg\u00e3os e entidades do poder Executivo Estadual.<\/a><br>\u2022 <a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2024\/01\/2023_port_019_2023-ouvidor-etice.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Portaria N\u00b0019\/2023 Designa\u00e7\u00e3o Ouvidor : D.O.E 05 DE MAIO DE 2023<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FLUXOGRAMA<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"228\" src=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2023\/06\/fluxograma-manifestacoes-ouvidoria-etice-600x228.jpg\" alt=\"\" class=\"wp-image-11480\" srcset=\"https:\/\/ww16.ce.gov.br\/etice\/wp-content\/uploads\/sites\/69\/2023\/06\/fluxograma-manifestacoes-ouvidoria-etice-600x228.jpg 600w, https:\/\/ww16.ce.gov.br\/etice\/wp-content\/uploads\/sites\/69\/2023\/06\/fluxograma-manifestacoes-ouvidoria-etice-1200x457.jpg 1200w, https:\/\/ww16.ce.gov.br\/etice\/wp-content\/uploads\/sites\/69\/2023\/06\/fluxograma-manifestacoes-ouvidoria-etice-120x46.jpg 120w, https:\/\/ww16.ce.gov.br\/etice\/wp-content\/uploads\/sites\/69\/2023\/06\/fluxograma-manifestacoes-ouvidoria-etice-768x292.jpg 768w, https:\/\/ww16.ce.gov.br\/etice\/wp-content\/uploads\/sites\/69\/2023\/06\/fluxograma-manifestacoes-ouvidoria-etice.jpg 1216w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>COMIT\u00ca SETORIAL DE ACESSO \u00c0 INFORMA\u00c7\u00c3O<\/strong><\/h2>\n\n\n\n<p><strong>Vicente Magno Vidal (Representante da Presid\u00eancia)<\/strong><\/p>\n\n\n\n<p><em>Procurador Jur\u00eddico<\/em><\/p>\n\n\n\n<p><strong>Contato:<\/strong> 3108-0061<\/p>\n\n\n\n<p><strong>E-mail:<\/strong> vicente.vidal@etice.ce.gov.br<\/p>\n\n\n\n<p><strong>Maria Jeane Peixoto Sampaio (Representante ADINS)<\/strong><\/p>\n\n\n\n<p><em>Diretora do Escrit\u00f3rio de Governan\u00e7a Corporativa<\/em><\/p>\n\n\n\n<p><strong>Contato:<\/strong> 3108-0062<\/p>\n\n\n\n<p><strong>E-mail:<\/strong> jeane.peixoto@etice.ce.gov.br<\/p>\n\n\n\n<p><strong>Maria de F\u00e1tima Mendon\u00e7a Osorio<\/strong><\/p>\n\n\n\n<p><em>Ouvidora Setorial<\/em><\/p>\n\n\n\n<p><strong>Contato:<\/strong> 3108-0068<\/p>\n\n\n\n<p><strong>E-mail:<\/strong> fatima.osorio@etice.ce.gov.br<\/p>\n\n\n\n<p><strong>Ana L\u00facia Pereira Gomes<\/strong><\/p>\n\n\n\n<p><em>Respons\u00e1vel pelo Servi\u00e7o de Informa\u00e7\u00e3o ao Cidad\u00e3o (SIC)<\/em><\/p>\n\n\n\n<p><strong>Contato:<\/strong>&nbsp;3108-0020<\/p>\n\n\n\n<p><strong>E-mail:<\/strong> analucia.gomes@etice.ce.gov.br<\/p>\n\n\n\n<p><strong>Relat\u00f3rios Anuais<\/strong><\/p>\n\n\n\n<p>Em conformidade com o Decreto n\u00ba. 30.474\/2011, as Ouvidorias Setoriais do Poder Executivo Estadual apresentam relat\u00f3rios abordando um panorama geral dos resultados das suas atividades no \u00e2mbito do Sistema Estadual de Ouvidoria.<\/p>\n\n\n\n<p>Funcionando como instrumento de gest\u00e3o, as ouvidorias apresentam sugest\u00f5es e recomenda\u00e7\u00f5es, contribuindo para uma gest\u00e3o \u00e9tica e transparente e para oferta dos servi\u00e7os p\u00fablicos com qualidade, como forma de retroalimentar o processo de gest\u00e3o e decis\u00e3o governamental.<\/p>\n\n\n\n<p>Nesse sentido, a Empresa de Tecnologia da Informa\u00e7\u00e3o do Cear\u00e1 e a Rede de Ouvidorias disponibilizam nos s\u00edtios institucionais os relat\u00f3rios gerenciais com a s\u00edntese do trabalho realizado pelas ouvidorias.<\/p>\n\n\n\n<p><strong>2024<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2024\/04\/ITRIM.pdf\">Relat\u00f3rio do 1\u00b0 Trimestre 2024<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2024\/07\/relatorio-I-semestre.pdf\">Relat\u00f3rio do 2\u00b0 Trimestre 2024<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2024\/10\/III-TRIMESTRE-2024.docx.pdf\">Relat\u00f3rio do 3\u00b0 Trimestre 2024<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2025\/01\/Relatorio_OUV_etice_2024_.pdf\">Relat\u00f3rio Anual 2024<\/a><\/p>\n\n\n\n<p><strong>2023<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2023\/08\/DEMONSTRATIVO-DAS-MANIFESTACOES-DE-OUVIDORIA-I-SEMESTRE-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Informativo Ouvidoria JAN a JUN 2023<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2024\/02\/Relatorio-OUV-etice-2023.pdf\">Relat\u00f3rio Anual 2023<\/a><\/p>\n\n\n\n<p><strong>2022<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2023\/04\/Relatorio-ouvidoria-Etice-2022-.pdf\">Informativo Ouvidoria 2022<\/a><\/p>\n\n\n\n<p><strong>2021<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2023\/01\/relatorio-de-ouvidoria-etice.pdf\">Informativo Ouvidoria 2021<\/a><\/p>\n\n\n\n<p><strong>2018<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/07\/Informativo-Ouvidoria-Colaborador-JAN-a-ABR-2018.pdf\">Informativo Ouvidoria JAN a ABR 2018<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2019\/01\/Informativo-Ouvidoria-Colaborador-MAI-a-AGO-2018.pdf\">Informativo Ouvidoria MAI a AGO 2018<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2019\/01\/Informativo-Ouvidoria-Colaborador-SET-a-DEZ-2018.pdf\">Informativo Ouvidoria SET a DEZ 2018<\/a><\/p>\n\n\n\n<p><strong>2017<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-JAN-a-MAR-2017.pdf\">Informativo Ouvidoria JAN a MAR 2017<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-ABR-a-JUN-2017.pdf\">Informativo Ouvidoria ABR a JUN 2017<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-JUL-a-SET-2017.pdf\">Informativo Ouvidoria JUL a SET 2017<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-OUT-a-DEZ-2017.pdf\">Informativo Ouvidoria OUT a DEZ 2017<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/07\/Relatorio-Anual-2017.pdf\">Relat\u00f3rio Anual 2017<\/a><\/p>\n\n\n\n<p><strong>2016<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-JAN-a-MAR-2016.pdf\">Informativo Ouvidoria JAN a MAR 2016<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-ABR-a-JUN-2016.pdf\">Informativo Ouvidoria ABR a JUN 2016<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-JUL-a-SET-2016.pdf\">Informativo Ouvidoria JUL a SET 2016<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-OUT-a-DEZ-2016.pdf\">Informativo Ouvidoria OUT a DEZ 2016<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Relatorio-Anual-2016.pdf\">Relat\u00f3rio Anual 2016<\/a><\/p>\n\n\n\n<p><strong>2015<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-JAN-a-MAR-2015.pdf\">Informativo Ouvidoria JAN a MAR 2015<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-ABR-a-JUN-2015.pdf\">Informativo Ouvidoria ABR a JUN 2015<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-JUL-a-SET-2015.pdf\">Informativo Ouvidoria JUL a SET 2015<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-OUT-a-DEZ-2015.pdf\">Informativo Ouvidoria OUT a DEZ 2015<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Relatorio-Anual-2015.pdf\">Relat\u00f3rio Anual 2015<\/a><\/p>\n\n\n\n<p><strong>2014<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-JAN-a-JUN_2014.pdf\">Informativo Ouvidoria JAN a JUN_2014<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-JUL-a-SET-2014.pdf\">Informativo Ouvidoria JUL a SET 2014<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Informativo-Ouvidoria-OUT-a-DEZ-2014.pdf\">Informativo Ouvidoria OUT a DEZ 2014<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.etice.ce.gov.br\/wp-content\/uploads\/sites\/5\/2018\/01\/Relatorio-2\u00ba-Semestre-2014.pdf\">Relat\u00f3rio do 2\u00ba Semestre 2014<\/a><\/p>\n\n\n\n<p>Ouvidor: F\u00e1tima Osorio \u2013 3100-0068 \u2013 <a href=\"mailto:fatima.osorio@etice.ce.gov.br\" target=\"_blank\" rel=\"noreferrer noopener\">fatima.osorio@etice.ce.gov.br<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria da Etice \u00e9 o canal de comunica\u00e7\u00e3o entre a empresa e o cidad\u00e3o, quando busca presta\u00e7\u00e3o de servi\u00e7os na forma convencional e n\u00e3o obt\u00e9m resultado.Atrav\u00e9s da ouvidoria o cidad\u00e3o poder\u00e1 se manifestar sugerindo, reclamando, denunciando, elogiando e solicitando. Como posso falar com a Ouvidoria da ETICE? \u2022 Presencialmente, na Etice (Av. Pontes Vieira [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-19715","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - ETICE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/etice\/ouvidoria-2\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - ETICE\" \/>\n<meta property=\"og:description\" content=\"A Ouvidoria da Etice \u00e9 o canal de comunica\u00e7\u00e3o entre a empresa e o cidad\u00e3o, quando busca presta\u00e7\u00e3o de servi\u00e7os na forma convencional e n\u00e3o obt\u00e9m resultado.Atrav\u00e9s da ouvidoria o cidad\u00e3o poder\u00e1 se manifestar sugerindo, reclamando, denunciando, elogiando e solicitando. 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