{"id":72047,"date":"2026-04-22T09:25:00","date_gmt":"2026-04-22T12:25:00","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/egp\/?page_id=72047"},"modified":"2026-04-22T11:29:39","modified_gmt":"2026-04-22T14:29:39","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<h1><strong style=\"color: #008442!important\">Ouvidoria<\/strong><\/h1>\n\n<p>A Ouvidoria da EGPCE \u00e9 o \u00f3rg\u00e3o respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1. Atrav\u00e9s dela \u00e9 que o cidad\u00e3o entra em contato para sugerir, reclamar, denunciar ou elogiar.<\/p>\n\n<p>Sua exist\u00eancia e atua\u00e7\u00e3o s\u00e3o, portanto, de fundamental import\u00e2ncia para o aprimoramento do servi\u00e7o prestado, al\u00e9m de favorecerem a imagem da EGPCE para os cidad\u00e3os.<\/p>\n\n<div style=\"margin: 0px 0px 20px 0px;position: relative;padding:0px 0px 0px 10px;border-left: 5px solid #00a84a;align-items: flex-start\">\n<h4 style=\"margin: 0px!important\"><strong style=\"color: #00a84a!important\">Ouvidoria<\/strong><\/h4>\n<strong>E-mail: <\/strong>ouvidoria@egp.ce.gov.br <br>\n<strong>Telefone EGPCE: <\/strong>3108-0910\n<\/div>\n\n<div style=\"margin: 0px 0px 20px 0px;position: relative;padding:0px 0px 0px 10px;border-left: 5px solid #00a84a;align-items: flex-start\">\n<h4 style=\"margin: 0px!important\"><strong style=\"color: #00a84a!important\">Ouvidor titular<\/strong><\/h4>\n<strong>Nome: <\/strong>Sara Maria Da Silveira Fortuna Lopes <br>\n<strong>E-mail: <\/strong>sara.fortuna@egp.ce.gov.br\n<h4 style=\"margin: 0px!important\"><strong style=\"color: #00a84a!important\">Ouvidora suplente<\/strong><\/h4>\n<strong>Nome: <\/strong> Silvia Ferreira Rodrigues <br>\n<strong>E-mail: <\/strong>silvia.rodrigues@egp.ce.gov.br\n<\/div>\n\n<div style=\"margin: 0px 0px 20px 0px;position: relative;padding:0px 0px 0px 10px;border-left: 5px solid #00a84a;align-items: flex-start\">\n<h4 style=\"margin: 0px!important\"><strong style=\"color: #00a84a!important\">Central de Atendimento Telef\u00f4nico da Ouvidoria Geral do Estado (Telefone 155)<\/strong><\/h4>\n<strong>Telefone: <\/strong>155 (liga\u00e7\u00e3o gratuita) <br>\n<strong>E-mail: <\/strong>ouvidoria.geral@cge.ce.gov.br\n<\/div>\n\n<div style=\"margin: 0px 0px 20px 0px;position: relative;padding:0px 0px 0px 10px;border-left: 5px solid #00a84a;align-items: flex-start\">\n<h4 style=\"margin: 0px!important\"><strong style=\"color: #00a84a!important\">Cear\u00e1 Transparente<\/strong><\/h4>\nNo endere\u00e7o eletr\u00f4nico <span style=\"color: #028245\"><a style=\"color: #028245\" href=\"https:\/\/www.ceara.gov.br\/acesso-a-informacao\/\">www.ceara.gov.br\/acesso-a-informacao<\/a><\/span> o cidad\u00e3o pode acessar o Cear\u00e1 Transparente para mais informa\u00e7\u00f5es.\n<\/div>\n\n\n    <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n        \n            <div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/portaria-sara-ouvidora.pdf\" target=\"_blank\">CLIQUE AQUI PARA TER ACESSO \u00c0 PORTARIA N\u00ba 033\/2025<\/a><\/div>\n        \n    <\/div>\n\n\n    <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n        \n            <div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.egp.ce.gov.br\/relatorio-ouvidoria\/\" target=\"_blank\">CLIQUE AQUI PARA TER ACESSO AO RELAT\u00d3RIO DA OUVIDORIA<\/a><\/div>\n        \n    <\/div>\n\n\n&nbsp;\n\n&nbsp;\n<table style=\"border-collapse: collapse;text-align: center\">\n<tbody>\n<tr>\n<td style=\"padding: 15px;vertical-align: top;width: 300px\">\n<div style=\"height: 100%;flex-direction: column;justify-content: space-between;align-items: center\"><a href=\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Manual-de-Ouvidoria-em-Linguagem-Simples-EGPCE.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">\n<img decoding=\"async\" style=\"border-bottom: 5px solid #92C56E;max-width: 280px;width: 100%;height: auto\" src=\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Manual-de-Ouvidoria-Intranet-1.png\" \/>\n<\/a><\/div><\/td>\n<td style=\"padding: 15px;vertical-align: top;width: 300px\">\n<div style=\"height: 100%;flex-direction: column;justify-content: space-between;align-items: center\"><a href=\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/02\/Relatorio_de_Gestao_de_Ouvidoria_2025___EGPCE-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">\n<img decoding=\"async\" style=\"max-width: 280px;width: 100%;height: auto\" src=\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/02\/Relatorio-de-Gestao-de-Ouvidoria-2025-Site.png\" alt=\"Boletins Informativos\" \/>\n<\/a><\/div><\/td>\n<td style=\"padding: 15px;vertical-align: top;width: 300px\">\n<div style=\"height: 100%;flex-direction: column;justify-content: space-between;align-items: center\"><a href=\"https:\/\/www.egp.ce.gov.br\/boletim-informativo\/\" target=\"_blank\" rel=\"noopener noreferrer\">\n<img decoding=\"async\" style=\"max-width: 280px;width: 100%;height: auto\" src=\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Intranet.png\" alt=\"Boletins Informativos\" \/>\n<\/a><\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>","protected":false},"excerpt":{"rendered":"<p>Ouvidoria A Ouvidoria da EGPCE \u00e9 o \u00f3rg\u00e3o respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1. Atrav\u00e9s dela \u00e9 que o cidad\u00e3o entra em contato para sugerir, reclamar, denunciar ou elogiar. Sua exist\u00eancia e atua\u00e7\u00e3o s\u00e3o, portanto, de fundamental import\u00e2ncia para o aprimoramento do servi\u00e7o [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-72047","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - EGPCE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - EGPCE\" \/>\n<meta property=\"og:description\" content=\"Ouvidoria A Ouvidoria da EGPCE \u00e9 o \u00f3rg\u00e3o respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1. Atrav\u00e9s dela \u00e9 que o cidad\u00e3o entra em contato para sugerir, reclamar, denunciar ou elogiar. Sua exist\u00eancia e atua\u00e7\u00e3o s\u00e3o, portanto, de fundamental import\u00e2ncia para o aprimoramento do servi\u00e7o [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/\" \/>\n<meta property=\"og:site_name\" content=\"EGPCE\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-22T14:29:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Manual-de-Ouvidoria-Intranet-1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/\",\"url\":\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/\",\"name\":\"Ouvidoria - EGPCE\",\"isPartOf\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Manual-de-Ouvidoria-Intranet-1.png\",\"datePublished\":\"2026-04-22T12:25:00+00:00\",\"dateModified\":\"2026-04-22T14:29:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#primaryimage\",\"url\":\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Manual-de-Ouvidoria-Intranet-1.png\",\"contentUrl\":\"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Manual-de-Ouvidoria-Intranet-1.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/ww16.ce.gov.br\/egp\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ouvidoria\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/#website\",\"url\":\"https:\/\/ww16.ce.gov.br\/egp\/\",\"name\":\"Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1\",\"description\":\"Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1\",\"publisher\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ww16.ce.gov.br\/egp\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/#organization\",\"name\":\"Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1\",\"url\":\"https:\/\/ww16.ce.gov.br\/egp\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/ww16.ce.gov.br\/egp\/wp-content\/uploads\/sites\/8\/2017\/11\/clara.png\",\"contentUrl\":\"http:\/\/ww16.ce.gov.br\/egp\/wp-content\/uploads\/sites\/8\/2017\/11\/clara.png\",\"width\":559,\"height\":106,\"caption\":\"Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1\"},\"image\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/egp\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ouvidoria - EGPCE","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/","og_locale":"pt_BR","og_type":"article","og_title":"Ouvidoria - EGPCE","og_description":"Ouvidoria A Ouvidoria da EGPCE \u00e9 o \u00f3rg\u00e3o respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1. Atrav\u00e9s dela \u00e9 que o cidad\u00e3o entra em contato para sugerir, reclamar, denunciar ou elogiar. Sua exist\u00eancia e atua\u00e7\u00e3o s\u00e3o, portanto, de fundamental import\u00e2ncia para o aprimoramento do servi\u00e7o [&hellip;]","og_url":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/","og_site_name":"EGPCE","article_modified_time":"2026-04-22T14:29:39+00:00","og_image":[{"url":"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Manual-de-Ouvidoria-Intranet-1.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/","url":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/","name":"Ouvidoria - EGPCE","isPartOf":{"@id":"https:\/\/ww16.ce.gov.br\/egp\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#primaryimage"},"image":{"@id":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#primaryimage"},"thumbnailUrl":"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Manual-de-Ouvidoria-Intranet-1.png","datePublished":"2026-04-22T12:25:00+00:00","dateModified":"2026-04-22T14:29:39+00:00","breadcrumb":{"@id":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#primaryimage","url":"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Manual-de-Ouvidoria-Intranet-1.png","contentUrl":"https:\/\/www.egp.ce.gov.br\/wp-content\/uploads\/sites\/8\/2026\/01\/Capa-Manual-de-Ouvidoria-Intranet-1.png"},{"@type":"BreadcrumbList","@id":"https:\/\/ww16.ce.gov.br\/egp\/ouvidoria\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/ww16.ce.gov.br\/egp\/"},{"@type":"ListItem","position":2,"name":"Ouvidoria"}]},{"@type":"WebSite","@id":"https:\/\/ww16.ce.gov.br\/egp\/#website","url":"https:\/\/ww16.ce.gov.br\/egp\/","name":"Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1","description":"Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1","publisher":{"@id":"https:\/\/ww16.ce.gov.br\/egp\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ww16.ce.gov.br\/egp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/ww16.ce.gov.br\/egp\/#organization","name":"Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1","url":"https:\/\/ww16.ce.gov.br\/egp\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ww16.ce.gov.br\/egp\/#\/schema\/logo\/image\/","url":"http:\/\/ww16.ce.gov.br\/egp\/wp-content\/uploads\/sites\/8\/2017\/11\/clara.png","contentUrl":"http:\/\/ww16.ce.gov.br\/egp\/wp-content\/uploads\/sites\/8\/2017\/11\/clara.png","width":559,"height":106,"caption":"Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1"},"image":{"@id":"https:\/\/ww16.ce.gov.br\/egp\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/ww16.ce.gov.br\/egp\/wp-json\/wp\/v2\/pages\/72047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ww16.ce.gov.br\/egp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ww16.ce.gov.br\/egp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ww16.ce.gov.br\/egp\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/ww16.ce.gov.br\/egp\/wp-json\/wp\/v2\/comments?post=72047"}],"version-history":[{"count":61,"href":"https:\/\/ww16.ce.gov.br\/egp\/wp-json\/wp\/v2\/pages\/72047\/revisions"}],"predecessor-version":[{"id":83430,"href":"https:\/\/ww16.ce.gov.br\/egp\/wp-json\/wp\/v2\/pages\/72047\/revisions\/83430"}],"wp:attachment":[{"href":"https:\/\/ww16.ce.gov.br\/egp\/wp-json\/wp\/v2\/media?parent=72047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}