{"id":247,"date":"2010-08-09T03:00:00","date_gmt":"2010-08-09T06:00:00","guid":{"rendered":"http:\/\/www.crede19.seduc.ce.gov.br\/2010\/08\/09\/solicitacao-de-reparos-cobertos-pela-garantia-do-fabricante\/"},"modified":"2010-08-09T03:00:00","modified_gmt":"2010-08-09T06:00:00","slug":"solicitacao-de-reparos-cobertos-pela-garantia-do-fabricante","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/crede19-seduc\/2010\/08\/09\/solicitacao-de-reparos-cobertos-pela-garantia-do-fabricante\/","title":{"rendered":"Solicita\u00e7\u00e3o de reparos cobertos pela garantia do fabricante"},"content":{"rendered":"

\u00a0<\/p>\n

Telefones dos fabricantes dos equipamentos de inform\u00e1tica distribu\u00eddos nas escolas p\u00fablicas estaduais:<\/p>\n

\u00a0<\/p>\n

Itautec<\/p>\n

\u00a0<\/p>\n

Telefone: 0800-7013404<\/p>\n

\u00a0<\/p>\n

Positivo<\/p>\n

\u00a0<\/p>\n

\u00a0E-mail: chamado.governo@positivo.com.br<\/span><\/span><\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

Telefones: 0800-6447500\u00a0\/ 0800-6440807\u00a0\/ 0800-6446591<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

Urmet Daruma<\/p>\n

\u00a0<\/p>\n

0800-7725060<\/p>\n

\u00a0<\/p>\n

DELL: Na ocasi\u00e3o da abertura de chamado, informar o Service Tag (Etiqueta de Servi\u00e7o), equivalente ao N\u00ba de S\u00e9rie, o c\u00f3digo de servi\u00e7o expresso, o reg. model e o reg. type.<\/p>\n

\u00a0<\/p>\n

0800-2807910 (Telefone da AURIGA, atendimento terceirizado da DELL)<\/p>\n

\u00a0<\/p>\n

DIEBOLD: Encaminhar para a 19\u00aa CREDE o equipamento para que o mesmo seja enviado para a filial de Fortaleza. Abaixo encontra-se o endere\u00e7o do estabelecimento para acompanhamento do chamado<\/p>\n

\u00a0<\/p>\n

<\/strong>
Endere\u00e7o: Av. Santos Dumont, 3060 – 5\u00baAndar – Salas 519 \u00e0 522 – Bairro Aldeota – Fortaleza
CEP: 60150-161
Telefone: (85) 3264-2600<\/p>\n

\u00a0<\/p>\n

OBS: Para abertura do chamado \u00e9 necess\u00e1ria uma c\u00f3pia da nota fiscal, sem a mesma n\u00e3o \u00e9 poss\u00edvel solicitar o reparo.<\/p>\n

\u00a0<\/p>\n

Lenovo: Na ocasi\u00e3o da solicita\u00e7\u00e3o de reparos, informar que o chamado cont\u00e9m SLA (Contrato de Presta\u00e7\u00e3o de Servi\u00e7os) em nome da Etice (Empresa de Tecnologia da Informa\u00e7\u00e3o do Cear\u00e1) e o n\u00famero do protocolo que ele lhe informar tem que conter letras e n\u00fameros.<\/p>\n

\u00a0<\/p>\n

0800-7014815\u00a0<\/p>\n

\u00a0<\/p>\n

OBS: Tenha sempre em m\u00e3os o n\u00ba de s\u00e9rie do equipamento, endere\u00e7o do estabelecimento e\u00a0 conhecimento da causa prov\u00e1vel do defeito. Lembramos ainda que a garantia de f\u00e1brica dos equipamentos de inform\u00e1tica s\u00f3 cobre defeitos de hardware.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00a0 Telefones dos fabricantes dos equipamentos de inform\u00e1tica distribu\u00eddos nas escolas p\u00fablicas estaduais: \u00a0 Itautec \u00a0 Telefone: 0800-7013404 \u00a0 Positivo \u00a0 \u00a0E-mail: chamado.governo@positivo.com.br \u00a0 \u00a0 Telefones: 0800-6447500\u00a0\/ 0800-6440807\u00a0\/ 0800-6446591 \u00a0 \u00a0 Urmet Daruma \u00a0 0800-7725060 \u00a0 DELL: Na ocasi\u00e3o da abertura de chamado, informar o Service Tag (Etiqueta de Servi\u00e7o), equivalente ao N\u00ba de S\u00e9rie, […]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-247","post","type-post","status-publish","format-standard","hentry","category-suporte"],"acf":[],"yoast_head":"\nSolicita\u00e7\u00e3o de reparos cobertos pela garantia do fabricante - CREDE19-SEDUC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/crede19-seduc\/2010\/08\/09\/solicitacao-de-reparos-cobertos-pela-garantia-do-fabricante\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solicita\u00e7\u00e3o de reparos cobertos pela garantia do fabricante - 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