{"id":93434,"date":"2025-06-27T09:40:50","date_gmt":"2025-06-27T12:40:50","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=93434"},"modified":"2025-06-27T09:42:53","modified_gmt":"2025-06-27T12:42:53","slug":"ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2025\/06\/27\/ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias\/","title":{"rendered":"Cear\u00e1 \u00e9 destaque em escuta qualificada e avalia\u00e7\u00e3o de servi\u00e7os no I Semin\u00e1rio Nacional de Ouvidorias"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-93436\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/1.png\" alt=\"\" width=\"1059\" height=\"663\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/1.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/1-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/1-768x481.png 768w\" sizes=\"auto, (max-width: 1059px) 100vw, 1059px\" \/><\/p>\n<p style=\"text-align: justify\">A Controladoria e Ouvidoria Geral do Estado do Cear\u00e1 (CGE) marcou presen\u00e7a de forma expressiva no I Semin\u00e1rio Nacional de Ouvidorias, realizado entre os dias 25 e 27 de junho, em Belo Horizonte. Realizado pela Rede Nacional de Ouvidorias (Renouv), com apoio da Controladoria-Geral da Uni\u00e3o (CGU), o evento reuniu profissionais de ouvidorias de todo o pa\u00eds, promovendo trocas valiosas sobre pr\u00e1ticas inovadoras, escuta qualificada e melhoria cont\u00ednua dos servi\u00e7os p\u00fablicos.<\/p>\n<p style=\"text-align: justify\">Representando o Cear\u00e1, a CGE teve participa\u00e7\u00e3o de destaque na programa\u00e7\u00e3o, conduzindo pain\u00e9is e oficinas que refletiram o avan\u00e7o t\u00e9cnico e o compromisso institucional do estado com a escuta ativa do cidad\u00e3o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-93438\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/3.png\" alt=\"\" width=\"349\" height=\"219\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/3.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/3-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/3-768x481.png 768w\" sizes=\"auto, (max-width: 349px) 100vw, 349px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-93439\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/4.png\" alt=\"\" width=\"348\" height=\"218\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/4.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/4-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/4-768x481.png 768w\" sizes=\"auto, (max-width: 348px) 100vw, 348px\" \/><\/p>\n<p style=\"text-align: justify\">No dia 25, os auditores de controle interno da CGE, Jos\u00e9 Benevides Lobo Neto e Natalia Cec\u00edlia de Fran\u00e7a, participaram como painelistas na mesa \u201cComunica\u00e7\u00e3o Estrat\u00e9gica das Ouvidorias: Como Ouvir e Ser Ouvido\u201d, ao lado de Fl\u00e1vio Balula Jr., diretor de Ouvidoria da Prefeitura de Santos. O painel teve media\u00e7\u00e3o de Humberto Masatoshi Matsuda, ouvidor substituto da Receita Federal do Brasil, e abordou estrat\u00e9gias eficazes para o fortalecimento do di\u00e1logo entre governo e sociedade, com \u00eanfase na linguagem acess\u00edvel, escuta ativa e constru\u00e7\u00e3o de confian\u00e7a institucional.<\/p>\n<p style=\"text-align: justify\">J\u00e1 no dia 26, a CGE Cear\u00e1 foi respons\u00e1vel pela condu\u00e7\u00e3o da Oficina \u201cAvalia\u00e7\u00e3o de Servi\u00e7os \u2013 Melhoria Cont\u00ednua e o Usu\u00e1rio no Centro das Aten\u00e7\u00f5es\u201d, ministrada pelos mesmos auditores. A atividade capacitou os participantes na aplica\u00e7\u00e3o de metodologias voltadas \u00e0 avalia\u00e7\u00e3o de servi\u00e7os p\u00fablicos sob a \u00f3tica do cidad\u00e3o, com destaque para a metodologia pr\u00f3pria do Estado do Cear\u00e1, desenvolvida pela pr\u00f3pria CGE, que enfatiza a import\u00e2ncia da escuta qualificada para embasar a\u00e7\u00f5es concretas de melhoria da gest\u00e3o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-93440\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/5.png\" alt=\"\" width=\"1035\" height=\"648\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/5.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/5-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/5-768x481.png 768w\" sizes=\"auto, (max-width: 1035px) 100vw, 1035px\" \/><\/p>\n<p style=\"text-align: justify\">Entre os temas abordados estiveram a coleta e an\u00e1lise de dados com signific\u00e2ncia estat\u00edstica, a constru\u00e7\u00e3o de relat\u00f3rios avaliativos com foco na tomada de decis\u00e3o, a defini\u00e7\u00e3o estrat\u00e9gica de servi\u00e7os a serem avaliados e a apresenta\u00e7\u00e3o de formas complementares de avalia\u00e7\u00e3o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-93441\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/6.png\" alt=\"\" width=\"1031\" height=\"645\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/6.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/6-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/6-768x481.png 768w\" sizes=\"auto, (max-width: 1031px) 100vw, 1031px\" \/><\/p>\n<p style=\"text-align: justify\">Al\u00e9m dos facilitadores, a CGE tamb\u00e9m foi representada pela coordenadora de Ouvidoria e auditora de controle interno, Larisse Moreira, que acompanhou as atividades e refor\u00e7ou o compromisso da institui\u00e7\u00e3o com a excel\u00eancia na escuta p\u00fablica e na gest\u00e3o orientada pelo cidad\u00e3o.<\/p>\n<p style=\"text-align: justify\">Tamb\u00e9m participaram do evento a ouvidora da Secretaria do Trabalho, Edna Maria Lima, e o ouvidor da superintend\u00eancia do Sistema Estadual de Atendimento Socioeducativo, Domingos Alves Evangelista Neto, ambos integrantes da Rede de Ouvidorias do Estado do Cear\u00e1.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-93437\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/2.png\" alt=\"\" width=\"1037\" height=\"649\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/2.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/2-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/2-768x481.png 768w\" sizes=\"auto, (max-width: 1037px) 100vw, 1037px\" \/><\/p>\n<p style=\"text-align: justify\">A participa\u00e7\u00e3o da CGE no evento refor\u00e7a o protagonismo do Cear\u00e1 nas discuss\u00f5es nacionais sobre ouvidoria p\u00fablica e inova\u00e7\u00e3o na escuta social, consolidando o estado como refer\u00eancia em integridade, transpar\u00eancia e controle social.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Controladoria e Ouvidoria Geral do Estado do Cear\u00e1 (CGE) marcou presen\u00e7a de forma expressiva no I Semin\u00e1rio Nacional de Ouvidorias, realizado entre os dias 25 e 27 de junho, em Belo Horizonte. Realizado pela Rede Nacional de Ouvidorias (Renouv), com apoio da Controladoria-Geral da Uni\u00e3o (CGU), o evento reuniu profissionais de ouvidorias de todo [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":93436,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[65],"tags":[],"class_list":["post-93434","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ouvidoria"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cear\u00e1 \u00e9 destaque em escuta qualificada e avalia\u00e7\u00e3o de servi\u00e7os no I Semin\u00e1rio Nacional de Ouvidorias - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2025\/06\/27\/ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cear\u00e1 \u00e9 destaque em escuta qualificada e avalia\u00e7\u00e3o de servi\u00e7os no I Semin\u00e1rio Nacional de Ouvidorias - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Controladoria e Ouvidoria Geral do Estado do Cear\u00e1 (CGE) marcou presen\u00e7a de forma expressiva no I Semin\u00e1rio Nacional de Ouvidorias, realizado entre os dias 25 e 27 de junho, em Belo Horizonte. Realizado pela Rede Nacional de Ouvidorias (Renouv), com apoio da Controladoria-Geral da Uni\u00e3o (CGU), o evento reuniu profissionais de ouvidorias de todo [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ww16.ce.gov.br\/cge\/2025\/06\/27\/ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias\/\" \/>\n<meta property=\"og:site_name\" content=\"Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-27T12:40:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-27T12:42:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"775\" \/>\n\t<meta property=\"og:image:height\" content=\"485\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"ceasaceitalotorres\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ceasaceitalotorres\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2025\/06\/27\/ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2025\/06\/27\/ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias\/\"},\"author\":{\"name\":\"ceasaceitalotorres\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/person\/fabbe6e870426c4653bb08e52381e37b\"},\"headline\":\"Cear\u00e1 \u00e9 destaque em escuta qualificada e avalia\u00e7\u00e3o de servi\u00e7os no I Semin\u00e1rio Nacional de Ouvidorias\",\"datePublished\":\"2025-06-27T12:40:50+00:00\",\"dateModified\":\"2025-06-27T12:42:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2025\/06\/27\/ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias\/\"},\"wordCount\":503,\"publisher\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#organization\"},\"image\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2025\/06\/27\/ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/06\/1.png\",\"articleSection\":[\"Ouvidoria\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2025\/06\/27\/ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias\/\",\"url\":\"https:\/\/ww16.ce.gov.br\/cge\/2025\/06\/27\/ceara-e-destaque-em-escuta-qualificada-e-avaliacao-de-servicos-no-i-seminario-nacional-de-ouvidorias\/\",\"name\":\"Cear\u00e1 \u00e9 destaque em escuta qualificada e avalia\u00e7\u00e3o de servi\u00e7os no I Semin\u00e1rio Nacional de Ouvidorias - 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