{"id":92887,"date":"2025-05-12T13:50:07","date_gmt":"2025-05-12T16:50:07","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=92887"},"modified":"2025-05-12T14:42:11","modified_gmt":"2025-05-12T17:42:11","slug":"cge-inicia-curso-de-gestao-de-ouvidoria-com-turma-exclusiva-da-seduc","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2025\/05\/12\/cge-inicia-curso-de-gestao-de-ouvidoria-com-turma-exclusiva-da-seduc\/","title":{"rendered":"CGE inicia Curso de Gest\u00e3o de Ouvidoria com turma exclusiva da Seduc"},"content":{"rendered":"<p style=\"text-align: justify\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-92889\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/05\/Curso-de-Ouvidoria-Samuel-600x375.jpg\" alt=\"\" width=\"914\" height=\"571\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/05\/Curso-de-Ouvidoria-Samuel-600x375.jpg 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/05\/Curso-de-Ouvidoria-Samuel-768x481.jpg 768w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/05\/Curso-de-Ouvidoria-Samuel.jpg 775w\" sizes=\"auto, (max-width: 914px) 100vw, 914px\" \/><\/p>\n<p style=\"text-align: justify\"><span class=\"TextRun SCXW160700494 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW160700494 BCX0\">A Controladoria e Ouvidoria Geral do Estado (CGE), com o apoio da Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1 (EGPCE), deu in\u00edcio, nesta segunda-feira (12), ao <\/span><\/span><strong><span class=\"TextRun SCXW160700494 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW160700494 BCX0\">Curso de Gest\u00e3o de Ouvidoria<\/span><\/span><\/strong><span class=\"TextRun SCXW160700494 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW160700494 BCX0\">, destinado exclusivamente a servidores da Secretaria da Educa\u00e7\u00e3o (SEDUC).<\/span><\/span><span class=\"EOP SCXW160700494 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span data-contrast=\"none\">A coordenadora de Ouvidoria da CGE, Larisse Moreira, ressalta que a forma\u00e7\u00e3o representa uma importante oportunidade de aprimoramento dos servi\u00e7os ofertados pelas ouvidorias setoriais. Segundo ela, a qualifica\u00e7\u00e3o contribui para a entrega de atendimentos mais especializados, eficientes e alinhados \u00e0s necessidades da popula\u00e7\u00e3o.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span data-contrast=\"none\">&#8220;Este curso \u00e9 uma oportunidade valiosa para fortalecer o papel estrat\u00e9gico das ouvidorias setoriais. A qualifica\u00e7\u00e3o dos profissionais envolvidos permite a oferta de um atendimento mais t\u00e9cnico e humanizado, promovendo uma escuta ativa e efetiva das demandas da sociedade e contribuindo para a melhoria cont\u00ednua dos servi\u00e7os p\u00fablicos oferecidos&#8221;, destacou.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span data-contrast=\"auto\">Com carga hor\u00e1ria total de 60 horas\/aula, a capacita\u00e7\u00e3o est\u00e1 estruturada em quatro m\u00f3dulos, ministrados por auditores de controle interno que atuam na Coordenadoria de Ouvidoria da CGE. <\/span><b><span data-contrast=\"auto\">A forma\u00e7\u00e3o integra o Programa de Aperfei\u00e7oamento da CGE \u2013 Aperfei\u00e7oar<\/span><\/b><span data-contrast=\"auto\">, iniciativa que tem como objetivo promover a qualifica\u00e7\u00e3o cont\u00ednua dos profissionais do Sistema de Controle Interno do Poder Executivo Estadual, fortalecendo a atua\u00e7\u00e3o da CGE junto aos \u00f3rg\u00e3os e entidades estaduais.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify\"><span style=\"color: #108441\"><b>Confira a programa\u00e7\u00e3o do curso:<\/b><\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\n<p style=\"text-align: justify\"><b><span data-contrast=\"auto\">M\u00f3dulo I \u2013 Ouvidoria como Instrumento de Cidadania<\/span><\/b><br \/>\n<span data-contrast=\"auto\"> Instrutor: Samuel Colares<\/span><br \/>\n<span data-contrast=\"auto\"> ? 12 a 16 de maio | ? 9h \u00e0s 12h (on-line ao vivo)<\/span><br \/>\n<span data-contrast=\"auto\"> Carga hor\u00e1ria: 15h<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><b><span data-contrast=\"auto\">M\u00f3dulo II \u2013 Ouvidoria como Instrumento de Gest\u00e3o<\/span><\/b><br \/>\n<span data-contrast=\"auto\"> Instrutora: Maria Silva<\/span><br \/>\n<span data-contrast=\"auto\"> ? 19 a 23 de maio | ? 9h \u00e0s 12h (on-line ao vivo)<\/span><br \/>\n<span data-contrast=\"auto\"> Carga hor\u00e1ria: 15h<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><b><span data-contrast=\"auto\">M\u00f3dulo III \u2013 \u00c9tica e Ouvidoria<\/span><\/b><br \/>\n<span data-contrast=\"auto\"> Instrutor: Samuel Colares<\/span><br \/>\n<span data-contrast=\"auto\"> ? 26 a 30 de maio | ? 9h \u00e0s 12h (on-line ao vivo)<\/span><br \/>\n<span data-contrast=\"auto\"> Carga hor\u00e1ria: 15h<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><b><span data-contrast=\"auto\">M\u00f3dulo IV \u2013 Padroniza\u00e7\u00e3o e Gest\u00e3o do Processo de Ouvidoria<\/span><\/b><br \/>\n<span data-contrast=\"auto\"> Instrutora: Maria Silva<\/span><br \/>\n<span data-contrast=\"auto\"> ? 2 a 6 de junho | ? 9h \u00e0s 12h (on-line ao vivo)<\/span><br \/>\n<span data-contrast=\"auto\"> Carga hor\u00e1ria: 15h<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span data-contrast=\"auto\">A iniciativa reafirma o compromisso da CGE com a qualifica\u00e7\u00e3o dos servidores p\u00fablicos e com o fortalecimento da cultura de escuta e participa\u00e7\u00e3o cidad\u00e3 no Estado do Cear\u00e1.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Controladoria e Ouvidoria Geral do Estado (CGE), com o apoio da Escola de Gest\u00e3o P\u00fablica do Estado do Cear\u00e1 (EGPCE), deu in\u00edcio, nesta segunda-feira (12), ao Curso de Gest\u00e3o de Ouvidoria, destinado exclusivamente a servidores da Secretaria da Educa\u00e7\u00e3o (SEDUC).\u00a0 A coordenadora de Ouvidoria da CGE, Larisse Moreira, ressalta que a forma\u00e7\u00e3o representa uma [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":92889,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[65],"tags":[],"class_list":["post-92887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ouvidoria"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CGE inicia Curso de Gest\u00e3o de Ouvidoria com turma exclusiva da Seduc - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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