{"id":92445,"date":"2025-04-01T14:07:36","date_gmt":"2025-04-01T17:07:36","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=92445"},"modified":"2025-04-01T14:18:41","modified_gmt":"2025-04-01T17:18:41","slug":"cge-disponibiliza-nova-edicao-do-manual-de-avaliacao-dos-servicos-publicos","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2025\/04\/01\/cge-disponibiliza-nova-edicao-do-manual-de-avaliacao-dos-servicos-publicos\/","title":{"rendered":"CGE disponibiliza nova edi\u00e7\u00e3o do Manual de Avalia\u00e7\u00e3o dos Servi\u00e7os P\u00fablicos"},"content":{"rendered":"

\"\"<\/p>\n

A Controladoria e Ouvidoria Geral do Estado do Cear\u00e1 (CGE) est\u00e1 disponibilizando a segunda edi\u00e7\u00e3o do Manual de Avalia\u00e7\u00e3o dos Servi\u00e7os P\u00fablicos do Poder Executivo do Estado do Cear\u00e1<\/a>. A iniciativa visa aprimorar a avalia\u00e7\u00e3o dos servi\u00e7os prestados \u00e0 popula\u00e7\u00e3o cearense, garantindo maior qualidade e efic\u00e1cia na gest\u00e3o p\u00fablica.<\/p>\n

A avalia\u00e7\u00e3o cont\u00ednua dos servi\u00e7os p\u00fablicos \u00e9 uma exig\u00eancia da Lei n\u00ba 13.460, de 26 de junho de 2017, que regula a participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos dos usu\u00e1rios dos servi\u00e7os p\u00fablicos. Segundo a legisla\u00e7\u00e3o, cada \u00f3rg\u00e3o e entidade deve avaliar aspectos como a satisfa\u00e7\u00e3o do usu\u00e1rio, a qualidade do atendimento, o cumprimento de compromissos e prazos, o volume de manifesta\u00e7\u00f5es registradas e as medidas implementadas para aperfei\u00e7oar o servi\u00e7o.<\/p>\n

A nova edi\u00e7\u00e3o do manual incorpora inova\u00e7\u00f5es importantes para facilitar a aplica\u00e7\u00e3o das avalia\u00e7\u00f5es. Entre as novidades, est\u00e3o a inclus\u00e3o de v\u00eddeos explicativos, que est\u00e3o dispon\u00edveis no canal oficial da CGE no YouTube, e diretrizes para a realiza\u00e7\u00e3o de pesquisas de opini\u00e3o de forma presencial.<\/p>\n

Com este material atualizado, a CGE busca oferecer suporte aos \u00f3rg\u00e3os e entidades estaduais, garantindo que a avalia\u00e7\u00e3o dos servi\u00e7os p\u00fablicos seja realizada de maneira eficiente e cont\u00ednua. A aplica\u00e7\u00e3o peri\u00f3dica dessas avalia\u00e7\u00f5es \u00e9 essencial para orientar a gest\u00e3o p\u00fablica na melhoria dos processos e na oferta de servi\u00e7os cada vez mais eficazes \u00e0 sociedade.<\/p>\n

Avalia\u00e7\u00f5es de Servi\u00e7os P\u00fablicos Realizadas<\/h4>\n

As avalia\u00e7\u00f5es de servi\u00e7os p\u00fablicos realizadas pela Controladoria e Ouvidoria do Estado do Cear\u00e1 (CGE) em parceria com o Instituto de Pesquisa e Estrat\u00e9gia Econ\u00f4mica do Cear\u00e1 (IPECE) est\u00e3o disponibilizadas no Cear\u00e1 Transparente. L\u00e1 voc\u00ea tamb\u00e9m encontra as avalia\u00e7\u00f5es realizadas pelos \u00f3rg\u00e3os e entidades. Voc\u00ea pode realizar uma busca textual ou pesquisar pelo ano de disponibiliza\u00e7\u00e3o. Acesse a p\u00e1gina aqui.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A Controladoria e Ouvidoria Geral do Estado do Cear\u00e1 (CGE) est\u00e1 disponibilizando a segunda edi\u00e7\u00e3o do Manual de Avalia\u00e7\u00e3o dos Servi\u00e7os P\u00fablicos do Poder Executivo do Estado do Cear\u00e1. A iniciativa visa aprimorar a avalia\u00e7\u00e3o dos servi\u00e7os prestados \u00e0 popula\u00e7\u00e3o cearense, garantindo maior qualidade e efic\u00e1cia na gest\u00e3o p\u00fablica. A avalia\u00e7\u00e3o cont\u00ednua dos servi\u00e7os p\u00fablicos […]<\/p>\n","protected":false},"author":80,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[350],"tags":[],"class_list":["post-92445","post","type-post","status-publish","format-standard","hentry","category-avaliacao-de-servicos"],"acf":[],"yoast_head":"\nCGE disponibiliza nova edi\u00e7\u00e3o do Manual de Avalia\u00e7\u00e3o dos Servi\u00e7os P\u00fablicos - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2025\/04\/01\/cge-disponibiliza-nova-edicao-do-manual-de-avaliacao-dos-servicos-publicos\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CGE disponibiliza nova edi\u00e7\u00e3o do Manual de Avalia\u00e7\u00e3o dos Servi\u00e7os P\u00fablicos - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Controladoria e Ouvidoria Geral do Estado do Cear\u00e1 (CGE) est\u00e1 disponibilizando a segunda edi\u00e7\u00e3o do Manual de Avalia\u00e7\u00e3o dos Servi\u00e7os P\u00fablicos do Poder Executivo do Estado do Cear\u00e1. 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