{"id":91779,"date":"2025-01-27T13:25:13","date_gmt":"2025-01-27T16:25:13","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=91779"},"modified":"2025-01-27T16:38:03","modified_gmt":"2025-01-27T19:38:03","slug":"central-155-celebrando-17-anos-de-servico-ao-cidadao-cearense","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2025\/01\/27\/central-155-celebrando-17-anos-de-servico-ao-cidadao-cearense\/","title":{"rendered":"Central 155: Celebrando 17 anos de servi\u00e7o ao cidad\u00e3o cearense"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-91787\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/Banner-Central-155-775-x-485-px.png\" alt=\"\" width=\"775\" height=\"485\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/Banner-Central-155-775-x-485-px.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/Banner-Central-155-775-x-485-px-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/Banner-Central-155-775-x-485-px-768x481.png 768w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/p>\n<p style=\"text-align: justify\"><em>S\u00f3 no \u00faltimo ano de 2024, a Central recebeu mais de 214 mil liga\u00e7\u00f5es<\/em><\/p>\n<p style=\"text-align: justify\">A Central de Atendimento Telef\u00f4nico 155 celebra 17 anos de dedica\u00e7\u00e3o e compromisso com o cidad\u00e3o cearense. Criada em 2008, a Central se consolidou como um dos principais canais de comunica\u00e7\u00e3o entre a popula\u00e7\u00e3o e o Governo do Estado do Cear\u00e1.<\/p>\n<p style=\"text-align: justify\">Ao longo de seus 17 anos, atendeu mais de 1,65 milh\u00f5es de liga\u00e7\u00f5es. S\u00f3 no \u00faltimo ano de 2024, a Central foi respons\u00e1vel por receber 214.290 liga\u00e7\u00f5es, resultando em 36.937 manifesta\u00e7\u00f5es de ouvidoria, 70.074 acessos a informa\u00e7\u00f5es e 7.266 consultas p\u00fablicas.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-91792\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/3.png\" alt=\"\" width=\"767\" height=\"480\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/3.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/3-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/3-768x481.png 768w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/p>\n<p style=\"text-align: justify\">A Central 155 tamb\u00e9m desempenha um papel crucial na avalia\u00e7\u00e3o dos servi\u00e7os p\u00fablicos. Em 2024, participou da aplica\u00e7\u00e3o de pesquisas de satisfa\u00e7\u00e3o em tr\u00eas servi\u00e7os, contribuindo para o aprimoramento cont\u00ednuo das pol\u00edticas p\u00fablicas. Al\u00e9m disso, a Central esteve envolvida em diversas reuni\u00f5es t\u00e9cnicas e treinamentos com as Ouvidorias Setoriais, garantindo a atualiza\u00e7\u00e3o e alinhamento das informa\u00e7\u00f5es sobre os servi\u00e7os ofertados pelo governo.<\/p>\n<p style=\"text-align: justify\">Entre os programas sociais mais demandados em 2024, destacam-se a Agenda do Caminh\u00e3o do Cidad\u00e3o, Carteira de Identidade Nacional, Cear\u00e1 Credi, Cear\u00e1 sem Fome, CNH Popular, Mais Inf\u00e2ncia Cear\u00e1, entre outros. Esses programas s\u00e3o fundamentais para o bem-estar da popula\u00e7\u00e3o e a Central 155 tem sido um elo vital na dissemina\u00e7\u00e3o dessas informa\u00e7\u00f5es.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-91791\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/2.png\" alt=\"\" width=\"775\" height=\"485\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/2.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/2-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/2-768x481.png 768w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/p>\n<p style=\"text-align: justify\">O secret\u00e1rio de Estado Chefe da Controladoria e Ouvidoria Geral do Estado (CGE), Alo\u00edsio Carvalho, destacou a import\u00e2ncia do canal. \u201cA Central 155 continua a evoluir e se adaptar \u00e0s necessidades dos cidad\u00e3os, utilizando tecnologias como o WhatsApp para facilitar o acesso \u00e0s informa\u00e7\u00f5es. Com um atendimento humanizado e eficiente, a Central reafirma seu compromisso com a transpar\u00eancia e a participa\u00e7\u00e3o social, fortalecendo a rela\u00e7\u00e3o entre o governo e a popula\u00e7\u00e3o\u201d.<\/p>\n<p style=\"text-align: justify\">A Central de Atendimento Telef\u00f4nico 155 \u00e9 gerenciada pela CGE, realizando atendimentos de segunda a sexta-feira, das 07h \u00e0s 20h.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-91793\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/4-1.png\" alt=\"\" width=\"777\" height=\"486\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/4-1.png 775w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/4-1-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/4-1-768x481.png 768w\" sizes=\"auto, (max-width: 777px) 100vw, 777px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>S\u00f3 no \u00faltimo ano de 2024, a Central recebeu mais de 214 mil liga\u00e7\u00f5es A Central de Atendimento Telef\u00f4nico 155 celebra 17 anos de dedica\u00e7\u00e3o e compromisso com o cidad\u00e3o cearense. Criada em 2008, a Central se consolidou como um dos principais canais de comunica\u00e7\u00e3o entre a popula\u00e7\u00e3o e o Governo do Estado do Cear\u00e1. [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":91787,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[383],"tags":[],"class_list":["post-91779","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-participacao-social"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Central 155: Celebrando 17 anos de servi\u00e7o ao cidad\u00e3o cearense - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2025\/01\/27\/central-155-celebrando-17-anos-de-servico-ao-cidadao-cearense\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Central 155: Celebrando 17 anos de servi\u00e7o ao cidad\u00e3o cearense - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"S\u00f3 no \u00faltimo ano de 2024, a Central recebeu mais de 214 mil liga\u00e7\u00f5es A Central de Atendimento Telef\u00f4nico 155 celebra 17 anos de dedica\u00e7\u00e3o e compromisso com o cidad\u00e3o cearense. Criada em 2008, a Central se consolidou como um dos principais canais de comunica\u00e7\u00e3o entre a popula\u00e7\u00e3o e o Governo do Estado do Cear\u00e1. 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