{"id":87451,"date":"2023-11-24T13:24:33","date_gmt":"2023-11-24T16:24:33","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=87451"},"modified":"2023-11-24T13:31:01","modified_gmt":"2023-11-24T16:31:01","slug":"cge-encerra-curso-de-certificacao-em-ouvidoria-2023","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2023\/11\/24\/cge-encerra-curso-de-certificacao-em-ouvidoria-2023\/","title":{"rendered":"CGE encerra Curso de Certifica\u00e7\u00e3o em Ouvidoria 2023"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-87456 \" style=\"letter-spacing: 0.02px\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-68-600x375.png\" alt=\"\" width=\"1216\" height=\"760\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-68-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-68-768x481.png 768w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-68.png 775w\" sizes=\"auto, (max-width: 1216px) 100vw, 1216px\" \/><\/p>\n<p style=\"text-align: justify\">A Controladoria e Ouvidoria Geral do Estado (CGE) est\u00e1 encerrando, nesta sexta-feira (24), o \u00faltimo m\u00f3dulo da Certifica\u00e7\u00e3o em Ouvidoria 2023, que trouxe como tema \u201cIntelig\u00eancia Emocional com Foco na Ouvidoria\u201d. Ao todo, foram capacitados 39 profissionais atuantes nas Ouvidoria setoriais do Governo do Estado do Cear\u00e1 e membros da Rede Ouvir. O enceramento do curso contou com a presen\u00e7a do secret\u00e1rio executivo de Planejamento e Gest\u00e3o Interna da CGE, Marcelo Monteiro, e dos gestores da Coordenadoria de Ouvidoria do \u00f3rg\u00e3o.<\/p>\n<p style=\"text-align: justify\">A coordenadora de Ouvidoria da CGE, Larisse Moreira, comentou sobre a finaliza\u00e7\u00e3o de mais essa capacita\u00e7\u00e3o ofertada pela CGE. \u201cAnualmente temos ofertado a certifica\u00e7\u00e3o em ouvidoria com o objetivo de termos profissionais ouvidores sempre atualizados e melhor capacitados para atenderem a nossa popula\u00e7\u00e3o. \u00c9 com grande satisfa\u00e7\u00e3o que encerramos a quinta turma de certifica\u00e7\u00e3o em ouvidoria!\u201d.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-87457 \" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-69-600x375.png\" alt=\"\" width=\"1219\" height=\"762\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-69-600x375.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-69-768x481.png 768w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-69.png 775w\" sizes=\"auto, (max-width: 1219px) 100vw, 1219px\" \/><\/p>\n<p style=\"text-align: justify\">A Certifica\u00e7\u00e3o em Ouvidoria 2023 teve como objetivo qualificar os ouvidores p\u00fablicos, ouvidores substitutos e integrantes das ouvidorias setoriais de forma a desenvolverem as atividades com um padr\u00e3o de excel\u00eancia de acordo com as exig\u00eancias legais para o exerc\u00edcio do cargo, para uma gest\u00e3o \u00e9tica e transparente e contribuir para a oferta dos servi\u00e7os p\u00fablicos com qualidade.<\/p>\n<p style=\"text-align: justify\">Realizada em parceria com a Escola de Gest\u00e3o P\u00fablica do Estado (EGP), a capacita\u00e7\u00e3o foi composta por sete m\u00f3dulos: Ouvidoria como instrumento de cidadania; \u00c9tica &amp; Ouvidoria; Sistema de Controle Interno do Poder Executivo; Transpar\u00eancia: Sistema P\u00fablico de Acesso \u00e0 Informa\u00e7\u00e3o; Intelig\u00eancia Emocional com Foco na Ouvidoria; Ouvidoria como Instrumento de Gest\u00e3o e Padroniza\u00e7\u00e3o do Processo de Ouvidoria.<\/p>\n<p style=\"text-align: justify\">*Com imagens da Assessoria de Comunica\u00e7\u00e3o da EGP.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Controladoria e Ouvidoria Geral do Estado (CGE) est\u00e1 encerrando, nesta sexta-feira (24), o \u00faltimo m\u00f3dulo da Certifica\u00e7\u00e3o em Ouvidoria 2023, que trouxe como tema \u201cIntelig\u00eancia Emocional com Foco na Ouvidoria\u201d. Ao todo, foram capacitados 39 profissionais atuantes nas Ouvidoria setoriais do Governo do Estado do Cear\u00e1 e membros da Rede Ouvir. O enceramento do [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":87457,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[130],"tags":[],"class_list":["post-87451","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-capacitacao"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CGE encerra Curso de Certifica\u00e7\u00e3o em Ouvidoria 2023 - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2023\/11\/24\/cge-encerra-curso-de-certificacao-em-ouvidoria-2023\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CGE encerra Curso de Certifica\u00e7\u00e3o em Ouvidoria 2023 - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Controladoria e Ouvidoria Geral do Estado (CGE) est\u00e1 encerrando, nesta sexta-feira (24), o \u00faltimo m\u00f3dulo da Certifica\u00e7\u00e3o em Ouvidoria 2023, que trouxe como tema \u201cIntelig\u00eancia Emocional com Foco na Ouvidoria\u201d. Ao todo, foram capacitados 39 profissionais atuantes nas Ouvidoria setoriais do Governo do Estado do Cear\u00e1 e membros da Rede Ouvir. O enceramento do [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ww16.ce.gov.br\/cge\/2023\/11\/24\/cge-encerra-curso-de-certificacao-em-ouvidoria-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-24T16:24:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-24T16:31:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-69.png\" \/>\n\t<meta property=\"og:image:width\" content=\"775\" \/>\n\t<meta property=\"og:image:height\" content=\"485\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Thais Martins\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thais Martins\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2023\/11\/24\/cge-encerra-curso-de-certificacao-em-ouvidoria-2023\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2023\/11\/24\/cge-encerra-curso-de-certificacao-em-ouvidoria-2023\/\"},\"author\":{\"name\":\"Thais Martins\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/person\/6d2d7240944a7615bf032e0c841d47aa\"},\"headline\":\"CGE encerra Curso de Certifica\u00e7\u00e3o em Ouvidoria 2023\",\"datePublished\":\"2023-11-24T16:24:33+00:00\",\"dateModified\":\"2023-11-24T16:31:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2023\/11\/24\/cge-encerra-curso-de-certificacao-em-ouvidoria-2023\/\"},\"wordCount\":295,\"publisher\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#organization\"},\"image\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2023\/11\/24\/cge-encerra-curso-de-certificacao-em-ouvidoria-2023\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2023\/11\/Design-sem-nome-69.png\",\"articleSection\":[\"Capacita\u00e7\u00e3o\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/2023\/11\/24\/cge-encerra-curso-de-certificacao-em-ouvidoria-2023\/\",\"url\":\"https:\/\/ww16.ce.gov.br\/cge\/2023\/11\/24\/cge-encerra-curso-de-certificacao-em-ouvidoria-2023\/\",\"name\":\"CGE encerra Curso de Certifica\u00e7\u00e3o em Ouvidoria 2023 - 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