{"id":80479,"date":"2021-04-19T14:45:06","date_gmt":"2021-04-19T17:45:06","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=80479"},"modified":"2021-04-26T09:14:26","modified_gmt":"2021-04-26T12:14:26","slug":"cge-promove-curso-basico-de-ouvidoria-para-sub-rede-da-sesa","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2021\/04\/19\/cge-promove-curso-basico-de-ouvidoria-para-sub-rede-da-sesa\/","title":{"rendered":"CGE promove curso b\u00e1sico de Ouvidoria para sub-rede da Sesa"},"content":{"rendered":"

\"\"<\/p>\n

A Controladoria e Ouvidoria Geral do Estado (CGE) est\u00e1 promovendo, desta segunda (19) at\u00e9 a sexta-feira (23), mas um curso b\u00e1sico de Ouvidoria, desta vez voltado para a Sub-Rede de Ouvidorias da Secretaria da Sa\u00fade (Sesa). O objetivo \u00e9 qualificar os profissionais quanto \u00e0 atua\u00e7\u00e3o do Sistema Estadual de Ouvidoria e sobre a participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica.<\/p>\n

O articulador de Ouvidoria da CGE e respons\u00e1vel por ministrar a capacita\u00e7\u00e3o, Jean Lopes, explica um pouco sobre a import\u00e2ncia dos assuntos discutidos para o aprimoramento do servi\u00e7o p\u00fablico.<\/p>\n

\u201cQualificar os profissionais de ouvidoria da \u00e1rea de sa\u00fade nesse momento t\u00e3o delicado \u00e9 contribuir para que possam prestar um atendimento de qualidade e humanizado, de forma a acolher bem o cidad\u00e3o que buscou pelo servi\u00e7o de sa\u00fade, e precisou de uma informa\u00e7\u00e3o, orienta\u00e7\u00e3o ou at\u00e9 mesmo sugerir melhoria na presta\u00e7\u00e3o do servi\u00e7o. No combate \u00e0 Covid-19 a ouvidoria \u00e9 fundamental no tratamento das demandas relacionadas ao assunto, por meio da transpar\u00eancia das a\u00e7\u00f5es e de respostas efetivas\u201d, destacou.<\/p>\n

\u201c\u00c9 importante manter o alinhamento dos ouvidores da sub-rede da Secretaria da Sa\u00fade (Sesa) com os princ\u00edpios e objetivos do Sistema Estadual de Ouvidoria, e o fortalecimento da atua\u00e7\u00e3o em rede, estimulando a participa\u00e7\u00e3o social com o acolhimento e tratamento das demandas e a efetividade na melhoria do servi\u00e7o p\u00fablico\u201d, aproveitou para pontuar.<\/p>\n

O curso b\u00e1sico de ouvidoria est\u00e1 sendo realizado com o apoio da Escola de Gest\u00e3o P\u00fablica do Estado (EGP).<\/p>\n

Confira o conte\u00fado program\u00e1tico:<\/span> <\/strong>\u00a0<\/strong><\/h3>\n

– Hist\u00f3rico das Ouvidorias e Arcabou\u00e7o legal;<\/p>\n

– Espa\u00e7os de Cidadania e Participa\u00e7\u00e3o Cidad\u00e3;<\/p>\n

– Decreto n\u00ba. 33.485\/2020 e IN n\u00ba. 01\/2020, regulamentam o Sistema Estadual de Ouvidoria;<\/p>\n

– Lei n\u00ba. 13.460\/2017 \u2013 Defesa do Usu\u00e1rio do Servi\u00e7o P\u00fablico;<\/p>\n

– A Estrutura ideal de uma Ouvidoria (F\u00edsica e Organizacional);<\/p>\n

– Tipos de Manifesta\u00e7\u00e3o;<\/p>\n

– Tratamentos de manifesta\u00e7\u00f5es;<\/p>\n

– Import\u00e2ncia da Qualidade da Resposta\/Linguagem Simples;<\/p>\n

– Portaria n\u00ba. 52\/2020, tratamento de Den\u00fancias ;<\/p>\n

– T\u00e9cnicas de Media\u00e7\u00e3o de conflitos;<\/p>\n

– Indicadores de Ouvidoria;<\/p>\n

– Relat\u00f3rios.<\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

A Controladoria e Ouvidoria Geral do Estado (CGE) est\u00e1 promovendo, desta segunda (19) at\u00e9 a sexta-feira (23), mas um curso b\u00e1sico de Ouvidoria, desta vez voltado para a Sub-Rede de Ouvidorias da Secretaria da Sa\u00fade (Sesa). O objetivo \u00e9 qualificar os profissionais quanto \u00e0 atua\u00e7\u00e3o do Sistema Estadual de Ouvidoria e sobre a participa\u00e7\u00e3o, prote\u00e7\u00e3o […]<\/p>\n","protected":false},"author":81,"featured_media":80482,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[130],"tags":[],"class_list":["post-80479","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-capacitacao"],"acf":[],"yoast_head":"\nCGE promove curso b\u00e1sico de Ouvidoria para sub-rede da Sesa - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2021\/04\/19\/cge-promove-curso-basico-de-ouvidoria-para-sub-rede-da-sesa\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CGE promove curso b\u00e1sico de Ouvidoria para sub-rede da Sesa - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Controladoria e Ouvidoria Geral do Estado (CGE) est\u00e1 promovendo, desta segunda (19) at\u00e9 a sexta-feira (23), mas um curso b\u00e1sico de Ouvidoria, desta vez voltado para a Sub-Rede de Ouvidorias da Secretaria da Sa\u00fade (Sesa). 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