{"id":79964,"date":"2021-03-08T16:20:04","date_gmt":"2021-03-08T19:20:04","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=79964"},"modified":"2021-03-08T17:23:10","modified_gmt":"2021-03-08T20:23:10","slug":"cge-promove-curso-basico-de-ouvidoria","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2021\/03\/08\/cge-promove-curso-basico-de-ouvidoria\/","title":{"rendered":"CGE promove curso b\u00e1sico de Ouvidoria"},"content":{"rendered":"

\"\"<\/p>\n

A Controladoria e Ouvidoria Geral do Estado (CGE) est\u00e1 promovendo, de 08 a 12 de mar\u00e7o, o Curso B\u00e1sico de Ouvidoria 2021. O objetivo \u00e9 qualificar os profissionais quanto \u00e0 atua\u00e7\u00e3o do Sistema Estadual de Ouvidoria e sobre a participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica.<\/p>\n

Participam da capacita\u00e7\u00e3o ouvidores setoriais, assessores de Controle Interno e Ouvidoria, membros das Ouvidorias Setoriais dos \u00f3rg\u00e3os e entidades do Poder Executivo Estadual e a equipe da Coordenadoria de Ouvidoria da pr\u00f3pria CGE.<\/p>\n

\u201cA CGE, enquanto coordenadora da Rede de Ouvidorias, por meio da Coordenadoria de Ouvidoria, tem o prop\u00f3sito de manter o alinhamento t\u00e9cnico entre todos os profissionais que atuam na rede\u201d, fez quest\u00e3o de destacar o articulador de Ouvidoria da CGE, Jean Lopes, que tamb\u00e9m \u00e9 respons\u00e1vel por ministrar a capacita\u00e7\u00e3o.<\/p>\n

\u201cO modelo de gest\u00e3o em rede possibilita adotar um plano de capacita\u00e7\u00e3o para contemplar todos os perfis de profissionais que atuam na nossa rede, desde os que acabaram de ingressar at\u00e9 os mais experientes. O objetivo principal dessas qualifica\u00e7\u00f5es \u00e9 fortalecer a atua\u00e7\u00e3o no \u00e2mbito do Sistema Estadual de Ouvidoria\u201d, destacou.<\/p>\n

CONTE\u00daDO PROGRAM\u00c1TICO: <\/strong>\u00a0<\/strong><\/span><\/p>\n

– Hist\u00f3rico das Ouvidorias e Arcabou\u00e7o legal;<\/p>\n

– Espa\u00e7os de Cidadania e Participa\u00e7\u00e3o Cidad\u00e3;<\/p>\n

– Decreto n\u00ba. 33.485\/2020 e IN n\u00ba.01\/2020, regulamentam o Sistema Estadual de Ouvidoria;<\/p>\n

– Lei n\u00ba. 13.460\/2017 \u2013 Defesa do Usu\u00e1rio do Servi\u00e7o P\u00fablico;<\/p>\n

– A Estrutura ideal de uma Ouvidoria (F\u00edsica e Organizacional);<\/p>\n

– Tipos de Manifesta\u00e7\u00e3o;<\/p>\n

– Tratamentos de manifesta\u00e7\u00f5es;<\/p>\n

– Import\u00e2ncia da Qualidade da Resposta\/Linguagem Simples;<\/p>\n

– Portaria n\u00ba.\u00a0 52\/2020, tratamento de Den\u00fancias ;<\/p>\n

– T\u00e9cnicas de Media\u00e7\u00e3o de conflitos;<\/p>\n

– Indicadores de Ouvidoria;<\/p>\n

– Relat\u00f3rios.<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

A Controladoria e Ouvidoria Geral do Estado (CGE) est\u00e1 promovendo, de 08 a 12 de mar\u00e7o, o Curso B\u00e1sico de Ouvidoria 2021. O objetivo \u00e9 qualificar os profissionais quanto \u00e0 atua\u00e7\u00e3o do Sistema Estadual de Ouvidoria e sobre a participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica. Participam da […]<\/p>\n","protected":false},"author":81,"featured_media":79965,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[130],"tags":[],"class_list":["post-79964","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-capacitacao"],"acf":[],"yoast_head":"\nCGE promove curso b\u00e1sico de Ouvidoria - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2021\/03\/08\/cge-promove-curso-basico-de-ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CGE promove curso b\u00e1sico de Ouvidoria - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Controladoria e Ouvidoria Geral do Estado (CGE) est\u00e1 promovendo, de 08 a 12 de mar\u00e7o, o Curso B\u00e1sico de Ouvidoria 2021. 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