{"id":77075,"date":"2020-04-24T16:10:33","date_gmt":"2020-04-24T19:10:33","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=77075"},"modified":"2020-04-24T16:40:06","modified_gmt":"2020-04-24T19:40:06","slug":"atendentes-da-central-155-participam-de-palestra-virtual-sobre-educacao-emocional-em-tempos-de-isolamento-social","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2020\/04\/24\/atendentes-da-central-155-participam-de-palestra-virtual-sobre-educacao-emocional-em-tempos-de-isolamento-social\/","title":{"rendered":"Atendentes da Central 155 participam de palestra virtual sobre educa\u00e7\u00e3o emocional em tempos de isolamento social"},"content":{"rendered":"<div id=\"attachment_2795\" style=\"width: 709px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2795\" class=\"wp-image-2795 \" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2013\/02\/Banner_Plantao_central-1200x591.jpg\" alt=\"Banner Plantao central\" width=\"699\" height=\"344\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2013\/02\/Banner_Plantao_central-1200x591.jpg 1200w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2013\/02\/Banner_Plantao_central-600x295.jpg 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2013\/02\/Banner_Plantao_central-768x378.jpg 768w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2013\/02\/Banner_Plantao_central.jpg 1605w\" sizes=\"auto, (max-width: 699px) 100vw, 699px\" \/><p id=\"caption-attachment-2795\" class=\"wp-caption-text\">*Foto retirada do banco de imagens do \u00f3rg\u00e3o.<\/p><\/div>\n<p style=\"text-align: justify\">Na tarde desta sexta-feira (24), os atendentes da Central de Atendimento Telef\u00f4nico 155, localizada em Canind\u00e9, participaram da palestra virtual de educa\u00e7\u00e3o emocional \u201cA Import\u00e2ncia da Palavra\u201d. A palestra, promovida pela Controladoria e Ouvidoria Geral do Estado (CGE), teve como objetivo motivar e conscientizar os profissionais sobre a import\u00e2ncia da difus\u00e3o de informa\u00e7\u00f5es sobre a pandemia da COVID-19 e sobre a presta\u00e7\u00e3o de servi\u00e7os ao cidad\u00e3o.<\/p>\n<p style=\"text-align: justify\">\u201cEm um momento como este em que estamos vivendo, \u00e9 importante n\u00e3o s\u00f3 nos preocuparmos em capacitar nossos profissionais, mas tamb\u00e9m em manter o equil\u00edbrio psicol\u00f3gico e a sa\u00fade mental deles. Foi com esta preocupa\u00e7\u00e3o que realizamos a palestra. Vale ressaltar que sem gerar custos para o Estado. A palestra voltada para a educa\u00e7\u00e3o emocional foi ministrada pela servidora do Estado e terapeuta comunit\u00e1ria, Aureliana Farias\u201d, explicou a coordenadora de Ouvidoria da CGE, Larisse Moreira.<\/p>\n<p style=\"text-align: justify\">Durante a palestra, os profissionais da Central discutiram alguns assuntos como a import\u00e2ncia da empatia no momento do atendimento telef\u00f4nico e o bem-estar emocional dos profissionais em tempos de crise. Outro assunto destacado na discuss\u00e3o, foi a import\u00e2ncia do uso da palavra como um agente tranquilizador.<\/p>\n<h4 style=\"text-align: justify\"><strong>Saiba mais sobre a Central 155<\/strong><strong>\u00a0<\/strong><\/h4>\n<p style=\"text-align: justify\">Sediado no munic\u00edpio de Canind\u00e9, a 130 quil\u00f4metros de Fortaleza, o call center conta com uma equipe composta por 23 funcion\u00e1rios que atuam das 07h \u00e0s 20h, dividido em turnos de dois hor\u00e1rios, para melhor atender ao cidad\u00e3o cearense, recebendo demandas de Ouvidoria e Acesso \u00e0 Informa\u00e7\u00e3o do Estado.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Na tarde desta sexta-feira (24), os atendentes da Central de Atendimento Telef\u00f4nico 155, localizada em Canind\u00e9, participaram da palestra virtual de educa\u00e7\u00e3o emocional \u201cA Import\u00e2ncia da Palavra\u201d. A palestra, promovida pela Controladoria e Ouvidoria Geral do Estado (CGE), teve como objetivo motivar e conscientizar os profissionais sobre a import\u00e2ncia da difus\u00e3o de informa\u00e7\u00f5es sobre a [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":2795,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[130],"tags":[287,161,134],"class_list":["post-77075","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-capacitacao","tag-atendentes","tag-capacitacao","tag-central-155"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atendentes da Central 155 participam de palestra virtual sobre educa\u00e7\u00e3o emocional em tempos de isolamento social - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2020\/04\/24\/atendentes-da-central-155-participam-de-palestra-virtual-sobre-educacao-emocional-em-tempos-de-isolamento-social\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atendentes da Central 155 participam de palestra virtual sobre educa\u00e7\u00e3o emocional em tempos de isolamento social - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"Na tarde desta sexta-feira (24), os atendentes da Central de Atendimento Telef\u00f4nico 155, localizada em Canind\u00e9, participaram da palestra virtual de educa\u00e7\u00e3o emocional \u201cA Import\u00e2ncia da Palavra\u201d. 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