Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2018<\/a>. O documento apresenta um panorama das a\u00e7\u00f5es realizadas pelas setoriais ao longo do \u00faltimo ano, al\u00e9m de estat\u00edsticas ligadas ao registro de manifesta\u00e7\u00f5es de Ouvidoria realizadas pelos cidad\u00e3os.<\/p>\n\u201cO Relat\u00f3rio de Gest\u00e3o de Ouvidoria \u00e9 um documento estabelecido pelo Decreto n\u00ba 30.474\/2011, que institui o Sistema de Ouvidoria do Estado, como forma de prestar contas tantos aos gestores p\u00fablicos como aos cidad\u00e3os sobre as a\u00e7\u00f5es desenvolvidas pelas setoriais do Estado no que tange o servi\u00e7o de Ouvidoria, al\u00e9m de tamb\u00e9m estar previsto na Lei 13.460\/2017, o C\u00f3digo de Defesa do Usu\u00e1rio, explica a coordenadora de Ouvidoria da CGE, Larisse Moreira.<\/p>\n
\u201cO documento tamb\u00e9m funciona como uma forma de medidor de qualidade das pr\u00f3prias setoriais que disponibilizam o servi\u00e7o no Estado, uma vez que s\u00e3o apresentadas informa\u00e7\u00f5es ligadas a satisfa\u00e7\u00e3o do cidad\u00e3o, m\u00e9dia de tempo de resposta e tamb\u00e9m \u00edndice de qualidade de resposta. Outra informa\u00e7\u00e3o importante no relat\u00f3rio s\u00e3o as recomenda\u00e7\u00f5es feitas pela CGE para a melhoria do servi\u00e7o nas setoriais\u201d.<\/p>\n
Relat\u00f3rio em n\u00fameros<\/strong>\u00a0<\/strong><\/span><\/p>\nDe acordo com os dados apresentados no relat\u00f3rio, ao longo do \u00faltimo ano de 2018 foram registradas 76.087 manifesta\u00e7\u00f5es de Ouvidoria, estando 50.758 ligadas a Insatisfa\u00e7\u00e3o do Cidad\u00e3o (Reclama\u00e7\u00e3o, Den\u00fancia e Cr\u00edtica), 16.170 direcionadas a solicita\u00e7\u00f5es e 9.159 ligadas a Contribui\u00e7\u00e3o do Cidad\u00e3o (Elogios e Sugest\u00f5es).<\/p>\n
![\"\"](\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2019\/07\/Banner_gr\u00e1fico_Ouvidoria-600x499.jpg\")
<\/p>\n
Outra informa\u00e7\u00e3o divulgada no relat\u00f3rio s\u00e3o as ferramentas tecnol\u00f3gicas mais utilizadas pelos cidad\u00e3os para o registro de manifesta\u00e7\u00f5es de ouvidoria. Aparece no ranking: o Cear\u00e1 Transparente, com 54.463 registros; o OuviWeb (ferramenta exclusiva da SESA), com 13.621; o Sistema de Ouvidoria da Arce, com 538; e o Sistema de Gest\u00e3o de Ouvidoria da Cagece, com 7.465.<\/p>\n
Servi\u00e7o<\/strong><\/p>\n\n
Central de Atendimento Telef\u00f4nico da Ouvidoria Geral do Estado: Telefone 155
\nInternet: cearatransparente.ce.gov.br<\/a>
\nRedes Sociais: Facebook<\/a>,\u00a0Twitter <\/a>eInstagram<\/a>
\nAtendimento presencial: Rede de Ouvidorias do Estado<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"O documento apresenta um balan\u00e7o das a\u00e7\u00f5es realizadas pelo Estado no \u00e2mbito do Sistema de Ouvidoria no ano de 2018 Buscando dar transpar\u00eancia \u00e0s a\u00e7\u00f5es do Governo do Estado do Cear\u00e1, a Controladoria e Ouvidoria Geral do Estado (CGE) disponibiliza para download, nesta ter\u00e7a-feira (02), uma c\u00f3pia digital do Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2018. […]<\/p>\n","protected":false},"author":81,"featured_media":74442,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[141],"tags":[],"class_list":["post-74441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ouvidoria-2"],"acf":[],"yoast_head":"\n
Controle Social: CGE divulga Relat\u00f3rio de Gest\u00e3o de Ouvidoria - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2019\/07\/02\/controle-social-cge-divulga-relatorio-de-gestao-de-ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Controle Social: CGE divulga Relat\u00f3rio de Gest\u00e3o de Ouvidoria - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"O documento apresenta um balan\u00e7o das a\u00e7\u00f5es realizadas pelo Estado no \u00e2mbito do Sistema de Ouvidoria no ano de 2018 Buscando dar transpar\u00eancia \u00e0s a\u00e7\u00f5es do Governo do Estado do Cear\u00e1, a Controladoria e Ouvidoria Geral do Estado (CGE) disponibiliza para download, nesta ter\u00e7a-feira (02), uma c\u00f3pia digital do Relat\u00f3rio de Gest\u00e3o de Ouvidoria 2018. 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