{"id":74229,"date":"2019-06-12T15:53:54","date_gmt":"2019-06-12T18:53:54","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=74229"},"modified":"2019-06-12T15:55:32","modified_gmt":"2019-06-12T18:55:32","slug":"cge-realiza-capacitacao-em-ouvidoria-para-servidores-da-policia-civil","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2019\/06\/12\/cge-realiza-capacitacao-em-ouvidoria-para-servidores-da-policia-civil\/","title":{"rendered":"CGE realiza capacita\u00e7\u00e3o em Ouvidoria para servidores da Pol\u00edcia Civil"},"content":{"rendered":"<p style=\"text-align: center\"><em><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-74230\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2019\/06\/banner-01-600x375.jpg\" alt=\"\" width=\"1116\" height=\"698\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2019\/06\/banner-01-600x375.jpg 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2019\/06\/banner-01-768x481.jpg 768w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2019\/06\/banner-01-1200x751.jpg 1200w\" sizes=\"auto, (max-width: 1116px) 100vw, 1116px\" \/>A capacita\u00e7\u00e3o, al\u00e9m manter a qualidade do servi\u00e7o oferecido ao cidad\u00e3o, visa atender \u00e0 recomenda\u00e7\u00f5es do Pasf<\/em><\/p>\n<p style=\"text-align: justify\">Com o objetivo de qualificar os ouvidores setoriais dos \u00f3rg\u00e3os e entidades do Governo do Cear\u00e1, a Controladoria e Ouvidoria Geral do Estado (CGE) iniciou, na tarde desta\u00a0quarta-feira (12), mais um treinamento b\u00e1sico voltado para o servi\u00e7o de Ouvidoria.\u00a0A capacita\u00e7\u00e3o, que segue at\u00e9\u00a0sexta-feira (14), tem como p\u00fablico os servidores das unidades da Pol\u00edcia Civil, lotados na regi\u00e3o metropolitana e interior do Cear\u00e1.<\/p>\n<p style=\"text-align: justify\">\u201cComo \u00f3rg\u00e3o respons\u00e1vel pelo servi\u00e7o de Ouvidoria do Estado, a CGE est\u00e1 sempre realizando capacita\u00e7\u00f5es que visam preparar os servidores para o atendimento ao cidad\u00e3o, para o\u00a0tratamento das manifesta\u00e7\u00f5es de ouvidoria e para terem no\u00e7\u00e3o de\u00a0media\u00e7\u00e3o de conflitos.\u00a0Este ano, esse \u00e9 o nosso primeiro curso, que por sinal teve uma motiva\u00e7\u00e3o especial para a sua realiza\u00e7\u00e3o,\u00a0o plano de a\u00e7\u00e3o apresentado pela Ouvidoria da Pol\u00edcia Civil no \u00e2mbito do\u00a0Plano de A\u00e7\u00e3o para Sanar Fragilidades (Pasf), que est\u00e1 devidamente alinhado com as diretrizes da CGE, com foco na melhoria cont\u00ednua dos servi\u00e7os prestados\u201d, destacou o articulador da Coordenadoria de Ouvidoria da CGE, Jean Lopes.<\/p>\n<p style=\"text-align: justify\">&#8220;As recomenda\u00e7\u00f5es s\u00e3o apresentadas no Relat\u00f3rio de Gest\u00e3o de Ouvidoria e s\u00e3o tratados pelos \u00f3rg\u00e3os e entidades que apresentaram planos de a\u00e7\u00e3o para corrigir as fragilidades apontadas no \u00e2mbito da Ouvidoria. As a\u00e7\u00f5es exitosas poder\u00e3o ser compartilhadas com as demais ouvidorias setoriais como forma de estimular o tratamento das recomenda\u00e7\u00f5es no \u00e2mbito do e-Pasf&#8221;, afirmou.<\/p>\n<p style=\"text-align: justify\"><span style=\"color: #fc6836\"><strong>Saiba mais<\/strong><\/span><\/p>\n<p style=\"text-align: justify\">Durante o curso, ser\u00e3o abordados temas relacionados a no\u00e7\u00f5es de ouvidoria, excel\u00eancia no atendimento, lei de defesa do usu\u00e1rio do servi\u00e7o p\u00fablico e lei da desburocratiza\u00e7\u00e3o. Tamb\u00e9m ser\u00e3o abordadas t\u00e9cnicas que auxiliaram as unidades no tratamento das manifesta\u00e7\u00f5es de compet\u00eancia do \u00f3rg\u00e3o.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A capacita\u00e7\u00e3o, al\u00e9m manter a qualidade do servi\u00e7o oferecido ao cidad\u00e3o, visa atender \u00e0 recomenda\u00e7\u00f5es do Pasf Com o objetivo de qualificar os ouvidores setoriais dos \u00f3rg\u00e3os e entidades do Governo do Cear\u00e1, a Controladoria e Ouvidoria Geral do Estado (CGE) iniciou, na tarde desta\u00a0quarta-feira (12), mais um treinamento b\u00e1sico voltado para o servi\u00e7o de [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":74230,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[141],"tags":[83,178],"class_list":["post-74229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ouvidoria-2","tag-ouvidoria","tag-servicos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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