{"id":5073,"date":"2018-01-25T10:31:10","date_gmt":"2018-01-25T13:31:10","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=5073"},"modified":"2018-02-08T10:48:55","modified_gmt":"2018-02-08T13:48:55","slug":"central-de-atendimento-telefonico-155-call-center-completa-10-anos-servico-do-cidadao","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2018\/01\/25\/central-de-atendimento-telefonico-155-call-center-completa-10-anos-servico-do-cidadao\/","title":{"rendered":"Central de Atendimento Telef\u00f4nico 155: Call Center completa 10 anos a servi\u00e7o do cidad\u00e3o"},"content":{"rendered":"<p style=\"text-align: justify\"><em>A Central de Atendimento Telef\u00f4nico 155 disponibiliza atendimento de segunda a sexta-feira, das 8 \u00e0s 20 horas, sem custo nenhum para o cidad\u00e3o<\/em><\/p>\n<p style=\"text-align: justify\">Criada em 26 de janeiro de 2008, com intuito de universalizar o acesso ao servi\u00e7o de Ouvidoria do Estado, a Central de Atendimento Telef\u00f4nico da Ouvidoria do Estado, a Central 155, completa nesta sexta-feira (26), 10 anos de funcionamento. Ao longo desses 10 anos, a Central registrou 615.553 solicita\u00e7\u00f5es, sendo 102.510 delas s\u00f3 no \u00faltimo ano de 2017. O servi\u00e7o foi criado para que o cidad\u00e3o manifeste sua opini\u00e3o sobre a administra\u00e7\u00e3o p\u00fablica estadual, contribuindo para a qualidade e a transpar\u00eancia das a\u00e7\u00f5es do Governo do Estado.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5074 aligncenter\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/02\/Arte-01-25-600x301.jpg\" alt=\"\" width=\"822\" height=\"413\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/02\/Arte-01-25-600x301.jpg 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/02\/Arte-01-25-768x386.jpg 768w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/02\/Arte-01-25.jpg 1000w\" sizes=\"auto, (max-width: 822px) 100vw, 822px\" \/><\/p>\n<p style=\"text-align: justify\">No \u00faltimo ano, a Central 155 registrou 64,89% das demandas do Sistema de Ouvidoria (SOU) e 80,5% das solicita\u00e7\u00f5es do Sistema de Informa\u00e7\u00e3o ao Cidad\u00e3o (SIC). Os n\u00fameros colocam a Central 155 como a principal porta de entrada para os servi\u00e7os de Ouvidoria e Acesso \u00e0 Informa\u00e7\u00e3o do Poder Executivo Estadual.<\/p>\n<p style=\"text-align: justify\">&#8220;Como o principal canal de entrada de manifesta\u00e7\u00f5es de ouvidoria e solicita\u00e7\u00f5es de informa\u00e7\u00f5es do Poder Executivo, a Central 155 tem a caracter\u00edstica do contato entre pessoas; provavelmente por esse motivo seja o meio mais demandado. As pessoas gostam de ser atendias por pessoas e empatia \u00e9 qualidade preponderante nos nossos atendentes. Dez anos de exist\u00eancia com mais de 600 mil atendimentos realizados s\u00e3o n\u00fameros que nos permitem avaliar positivamente o trabalho e os resultados alcan\u00e7ados pela Central 155\u201d, destaca o secret\u00e1rio da Controladoria e Ouvidoria Geral do Estado (CGE), Fl\u00e1vio Juc\u00e1.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5075 aligncenter\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/02\/Arte-02-25-600x301.jpg\" alt=\"\" width=\"824\" height=\"414\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/02\/Arte-02-25-600x301.jpg 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/02\/Arte-02-25-768x386.jpg 768w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/02\/Arte-02-25.jpg 1000w\" sizes=\"auto, (max-width: 824px) 100vw, 824px\" \/><\/p>\n<p style=\"text-align: justify\"><strong>Programa\u00e7\u00e3o de 10 anos<\/strong><\/p>\n<p style=\"text-align: justify\">Em alus\u00e3o aos 10 anos de cria\u00e7\u00e3o da Central de Atendimento Telef\u00f4nico do Governo do Estado do Cear\u00e1 em Canind\u00e9, a CGE realizou nesta semana uma s\u00e9rie de atividades comemorativas para marcar a data.<\/p>\n<p style=\"text-align: justify\">Na quarta-feira (24), a programa\u00e7\u00e3o se iniciou com a palestra \u201cControle do estresse e melhor qualidade de vida no trabalho\u201d ministrada pelo pedagogo Augusto Cruz. Na quinta-feira (25), os colaboradores da Central 155 participaram de atividades de massoterapia,\u00a0oferecida pela Associa\u00e7\u00e3o dos Auditores de Controle Interno do Estado do Cear\u00e1 (AACI).<\/p>\n<p style=\"text-align: justify\">Nesta sexta-feira (26), a programa\u00e7\u00e3o contou com a presen\u00e7a do secret\u00e1rio Fl\u00e1vio Juc\u00e1 em Canind\u00e9.<strong>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Central de Atendimento Telef\u00f4nico 155 disponibiliza atendimento de segunda a sexta-feira, das 8 \u00e0s 20 horas, sem custo nenhum para o cidad\u00e3o Criada em 26 de janeiro de 2008, com intuito de universalizar o acesso ao servi\u00e7o de Ouvidoria do Estado, a Central de Atendimento Telef\u00f4nico da Ouvidoria do Estado, a Central 155, completa [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[53],"tags":[92,86],"class_list":["post-5073","post","type-post","status-publish","format-standard","hentry","category-lista-de-noticias","tag-10-anos","tag-central-de-atendimento-telefonico"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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