{"id":3780,"date":"2015-06-25T03:57:19","date_gmt":"2015-06-25T06:57:19","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/2015\/06\/25\/ouvidoria-cge-divulga-balanco-de-atendimentos-de-janeiro-a-maio\/"},"modified":"2015-06-25T03:57:19","modified_gmt":"2015-06-25T06:57:19","slug":"ouvidoria-cge-divulga-balanco-de-atendimentos-de-janeiro-a-maio","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2015\/06\/25\/ouvidoria-cge-divulga-balanco-de-atendimentos-de-janeiro-a-maio\/","title":{"rendered":"Ouvidoria: CGE divulga balan\u00e7o de atendimentos de janeiro a maio"},"content":{"rendered":"<p class=\"MsoBodyText\" align=\"center\" style=\"margin-bottom: 0.0001pt; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><i><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">Pelas ferramentas de ouvidoria, o cidad\u00e3o tamb\u00e9m pode fazer o seu pedido de informa\u00e7\u00e3o<\/span><\/i><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\"><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">A<span class=\"apple-converted-space\" data-mce-mark=\"1\">\u00a0<\/span>Controladoria e Ouvidoria Geral do Estado (CGE) divulga <\/span><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">os resultados das atividades desenvolvidas no \u00e2mbito do Sistema de Ouvidoria nesses cinco primeiros meses de 2015. Foram contabilizadas o total de 24.541 manifesta\u00e7\u00f5es. No comparativo com o mesmo per\u00edodo de 2014, percebe-se o aumento de 2,5% nos atendimentos. \u00a0<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><i style=\"font-family: arial, helvetica, sans-serif; font-size: 12.1599998474121px; line-height: 1.3em;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><em style=\"font-size: 8pt; line-height: 1.3em;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span style=\"font-size: 8pt;\" data-mce-mark=\"1\">Fonte: Sistema de Ouvidoria-SOU e Informa\u00e7\u00f5es Ouvidorias Arce e Sesa (Sistemas Ouvidor SUS e SOA)<\/span><br \/><\/span><\/em><\/span><\/i><span style=\"font-size: 8pt;\" data-mce-mark=\"1\"><em style=\"font-family: arial, helvetica, sans-serif; font-size: 12.1599998474121px; line-height: 1.3em;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\">* Em 2015, n\u00e3o foram contabilizados os dados da Ouvidoria da DPGE.<\/span><\/em><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">Os \u00f3rg\u00e3os mais demandados no per\u00edodo de janeiro a maio de 2015 foram a Companhia de \u00c1gua e Esgoto do Cear\u00e1 (Cagece), Secretaria de Sa\u00fade (Sesa), Pol\u00edcia Militar (PMCE), <\/span><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">Instituto de Sa\u00fade dos Servidores do Cear\u00e1 (Issec)<\/span><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">, <\/span><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">Departamento de Tr\u00e2nsito (Detran)<\/span><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">, Secretaria da Fazenda (Sefaz), <\/span><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">Secretaria de Educa\u00e7\u00e3o (Seduc)<\/span><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">, CGE, Pol\u00edcia Civil e <\/span><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">Secretaria de Seguran\u00e7a P\u00fablica e Defesa Social (SSPDS)<\/span><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">. A Ouvidoria da Cagece foi a mais requisitada do Sistema de Ouvidoria, superando a Ouvidoria da Sesa que no ano de 2014 estava em primeiro lugar das manifesta\u00e7\u00f5es. <\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\">No que tange os canais de atendimento e ferramentas utilizados pelos cidad\u00e3os, no per\u00edodo de janeiro a maio (2014 e 2015), houve aumento no registro de manifesta\u00e7\u00f5es pela Central de Atendimento 155 (? 39,5%), pelo Facebook (9 vezes mais) e pela forma presencial (? 25,1%). As demandas provenientes da internet tiveram redu\u00e7\u00e3o nos registros em torno de 13,8%. De um modo geral, nota-se que o Sistema Informatizado de Ouvidoria &#8211; SOU, concentra o maior volume de manifesta\u00e7\u00f5es do sistema, com aproximadamente 80,5% no ano de 2015.<b><\/b><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><b><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">Tipo de Manifesta\u00e7\u00e3o<\/span><\/b><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\"><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 6pt 0cm 12pt; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">As manifesta\u00e7\u00f5es de Ouvidoria s\u00e3o classificadas como <b>reclama\u00e7\u00e3o, den\u00fancia, cr\u00edtica, elogio, sugest\u00e3o ou solicita\u00e7\u00e3o de servi\u00e7o<\/b>, recebidas por diversos meios, como: telefone, internet (Sistema SOU), presencial, e-mail, carta, m\u00eddias sociais, caixa de sugest\u00f5es (Sesa), dentre outros.<\/span><span style=\"font-size: 10.0pt; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\"><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-size: 10pt; font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\">As manifesta\u00e7\u00f5es relacionadas \u00e0 Insatisfa\u00e7\u00e3o do Cidad\u00e3o apresentaram \u00edndices percentuais menores em 2015 (66%) comparados a 2014 (68%). J\u00e1 as Solicita\u00e7\u00f5es de Servi\u00e7o tiveram aumento comparando percentualmente, de 16,8% (2014) a 22,68% (2015).<span style=\"color: black;\" data-mce-mark=\"1\"><\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\">A partir das demandas de Ouvidoria, tanto a CGE como as Ouvidorias Setoriais apresentam recomenda\u00e7\u00f5es e sugest\u00f5es para o aperfei\u00e7oamento de pol\u00edticas p\u00fablicas executadas pelos diversos \u00d3rg\u00e3os ou Entidades do Poder Executivo.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><b><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">Acesso \u00e0 Informa\u00e7\u00e3o<\/span><\/b><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">Com a Lei de Acesso \u00e0 Informa\u00e7\u00e3o do Estado do Cear\u00e1 prestes a completar tr\u00eas anos de vig\u00eancia no pr\u00f3ximo domingo\u00a0(28), \u00e9 v\u00e1lido ressaltar que por meio <\/span><span style=\"font-size: 9.5pt; color: black;\" data-mce-mark=\"1\">das ferramentas de ouvidoria, o cidad\u00e3o tamb\u00e9m pode <\/span><span style=\"font-size: 10.0pt; color: black; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\">fazer o seu pedido de informa\u00e7\u00e3o,<\/span><span style=\"font-size: 9.5pt; color: black;\" data-mce-mark=\"1\"> caso esta n\u00e3o esteja dispon\u00edvel nos canais de transpar\u00eancia ativa como o <a href=\"https:\/\/www.transparencia.ce.gov.br\">Portal da Transpar\u00eancia<\/a> ou o <a href=\"index.php\/institucional-lai\/carta-de-servico\">Acesso Cidad\u00e3o<\/a>.<\/span><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span style=\"font-size: 9.5pt; color: black;\" data-mce-mark=\"1\"> <\/span><\/span><\/p>\n<p class=\"MsoNormal\" align=\"left\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span style=\"font-size: 10pt;\" data-mce-mark=\"1\"><span style=\"font-size: 10pt;\" data-mce-mark=\"1\"><img loading=\"lazy\" decoding=\"async\" class=\" alignright size-full wp-image-3779\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2015\/06\/Banner_Ouvidoria_25.06.jpg\" width=\"200\" height=\"98\" alt=\"Banner Ouvidoria 25.06\" style=\"margin-left: 10px; border: 1px solid #000000; float: right;\" \/><\/span><\/span><strong><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">Servi\u00e7o:<\/span><\/strong><b><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\"><br \/> <\/span><\/b><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">Ouvidoria do Governo do Estado do Cear\u00e1:<br \/> <\/span><a href=\"https:\/\/www.ouvidoria.ce.gov.br\/\"><span style=\"font-size: 10.0pt; color: #436976;\" data-mce-mark=\"1\">www.ouvidoria.ce.gov.br<br \/> <\/span><\/a><a href=\"https:\/\/www.facebook.com\/OuvidoriaCeara\"><span style=\"font-size: 10.0pt; color: #436976;\" data-mce-mark=\"1\">www.facebook.com\/OuvidoriaCeara<br \/> <\/span><\/a><a href=\"https:\/\/www.twitter.com\/OuvidoriaCeara\"><span style=\"font-size: 10.0pt; color: #436976;\" data-mce-mark=\"1\">www.twitter.com\/OuvidoriaCeara<\/span><\/a><span style=\"font-size: 10pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">\u00a0<\/span><i><span style=\"font-size: 9pt; color: black; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\" data-mce-mark=\"1\">\u00a0<\/span><\/i><b><span style=\"font-size: 10.0pt; mso-fareast-language: PT-BR;\" data-mce-mark=\"1\"><\/span><\/b><\/span><\/p>\n<p class=\"MsoNormal\" align=\"left\" style=\"margin: 14pt 0cm; text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\"><b><strong>25.06.2015<\/strong><\/b><\/span><br style=\"color: #333333; font-family: Tahoma, Helvetica, Arial, sans-serif; font-size: 12.1599998474121px; line-height: 15.8079996109009px;\" \/><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Assessoria de Comunica\u00e7\u00e3o da CGE &#8211; 85 3101.3474<\/span><br style=\"color: #333333; font-family: Tahoma, Helvetica, Arial, sans-serif; font-size: 12.1599998474121px; line-height: 15.8079996109009px;\" \/><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Bia Linhares &#8211; Coordenadora de Comunica\u00e7\u00e3o e Marketing (beatriz.linhares@cge.ce.gov.br)<\/span><br style=\"color: #333333; font-family: Tahoma, Helvetica, Arial, sans-serif; font-size: 12.1599998474121px; line-height: 15.8079996109009px;\" \/><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Fl\u00e1via Salcedo &#8211; Assessora de Comunica\u00e7\u00e3o (<a href=\"mailto:%20%3cscript%20language='JavaScript'%20type='text\/javascript'%3e%20%3c!--%20var%20prefix%20=%20'mailto:';%20var%20suffix%20=%20'';%20var%20attribs%20=%20'';%20var%20path%20=%20'hr'%20+%20'ef'%20+%20'=';%20var%20addy3082%20=%20'flavia.salcedo'%20+%20'@';%20addy3082%20=%20addy3082%20+%20'cge'%20+%20'.'%20+%20'ce'%20+%20'.'%20+%20'gov'%20+%20'.'%20+%20'br';%20document.write(%20'%3ca%20'%20+%20path%20+%20'''%20+%20prefix%20+%20addy3082%20+%20suffix%20+%20'''%20+%20attribs%20+%20'%3e'%20);%20document.write(%20addy3082%20);%20document.write(%20'%3c\/a%3e'%20);%20\/\/--%3e%20%3c\/script%3e%3cscript%20language='JavaScript'%20type='text\/javascript'%3e%20%3c!--%20document.write(%20'%3cspan%20style='display:%20none;'%3e'%20);%20\/\/--%3e%20%3c\/script%3eEste%20endere%C3%A7o%20de%20e-mail%20est%C3%A1%20protegido%20contra%20spambots.%20Voc%C3%AA%20deve%20habilitar%20o%20JavaScript%20para%20visualiz%C3%A1-lo.%20%3cscript%20language='JavaScript'%20type='text\/javascript'%3e%20%3c!--%20document.write(%20'%3c\/'%20);%20document.write(%20'span%3e'%20);%20\/\/--%3e%20%3c\/script%3e\"><\/a><a href=\"mailto:flavia.salcedo@cge.ce.gov.br\">flavia.salcedo@cge.ce.gov.br<\/a>)<\/span><br style=\"color: #333333; font-family: Tahoma, Helvetica, Arial, sans-serif; font-size: 12.1599998474121px; line-height: 15.8079996109009px;\" \/><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Camila Lins &#8211; Assistente de Publicidade (<a href=\"mailto:camila.lins@cge.ce.gov.br\" style=\"font-size: 10pt; line-height: 1.3em;\">camila.lins@cge.ce.gov.br<\/a>)<\/span><br \/><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Twitter: @ComunicacaoCGE<\/span><br \/><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Facebook: www.facebook.com\/CgeCeara<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pelas ferramentas de ouvidoria, o cidad\u00e3o tamb\u00e9m pode fazer o seu pedido de informa\u00e7\u00e3o A\u00a0Controladoria e Ouvidoria Geral do Estado (CGE) divulga os resultados das atividades desenvolvidas no \u00e2mbito do Sistema de Ouvidoria nesses cinco primeiros meses de 2015. Foram contabilizadas o total de 24.541 manifesta\u00e7\u00f5es. No comparativo com o mesmo per\u00edodo de 2014, percebe-se [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":3778,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-3780","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lista-de-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria: CGE divulga balan\u00e7o de atendimentos de janeiro a maio - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2015\/06\/25\/ouvidoria-cge-divulga-balanco-de-atendimentos-de-janeiro-a-maio\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria: CGE divulga balan\u00e7o de atendimentos de janeiro a maio - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"Pelas ferramentas de ouvidoria, o cidad\u00e3o tamb\u00e9m pode fazer o seu pedido de informa\u00e7\u00e3o A\u00a0Controladoria e Ouvidoria Geral do Estado (CGE) divulga os resultados das atividades desenvolvidas no \u00e2mbito do Sistema de Ouvidoria nesses cinco primeiros meses de 2015. Foram contabilizadas o total de 24.541 manifesta\u00e7\u00f5es. 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