{"id":3625,"date":"2015-03-17T03:48:45","date_gmt":"2015-03-17T06:48:45","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/2015\/03\/17\/atendimentos-em-ouvidoria-crescem-22-em-2015\/"},"modified":"2015-03-17T03:48:45","modified_gmt":"2015-03-17T06:48:45","slug":"atendimentos-em-ouvidoria-crescem-22-em-2015","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2015\/03\/17\/atendimentos-em-ouvidoria-crescem-22-em-2015\/","title":{"rendered":"Atendimentos em Ouvidoria crescem 22% em 2015"},"content":{"rendered":"<p class=\"MsoBodyText\" align=\"center\" style=\"margin-bottom: 0.0001pt; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\"><i>O principal canal de entrada de manifesta\u00e7\u00f5es pelo cidad\u00e3o foi a Central de Atendimento Telef\u00f4nico, pelo n\u00famero 155<\/i><i style=\"text-indent: 27pt; line-height: 1.3em;\">\u00a0<\/i><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\">O Sistema de Ouvidoria (SOU) registrou 8.790 manifesta\u00e7\u00f5es entre janeiro e fevereiro de 2015, um aumento de 22% em rela\u00e7\u00e3o ao ano anterior. Destes atendimentos contabilizados, 8.212 j\u00e1 foram finalizados e 578 est\u00e3o em andamento. O tempo m\u00e9dio de atendimento das manifesta\u00e7\u00f5es \u00e9 em torno de 11 dias, lembrando que o prazo legal \u00e9 de 15 dias, prorrog\u00e1veis por mais 15.\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\">Os principais canais de entrada das manifesta\u00e7\u00f5es foram por telefone, atrav\u00e9s do n\u00famero 155, com 5.626 entradas; pela internet, com 2.428 registros; presencial, com 562 atendimentos; por e-mail, 90; e pelas redes sociais, com 71 via facebook e sete via twitter. A Ouvidoria tamb\u00e9m recebeu cinco manifesta\u00e7\u00f5es por carta e duas no 0800 Disk Acessibilidade.\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\">Durante o per\u00edodo, os \u00f3rg\u00e3os que mais receberam manifesta\u00e7\u00e3o dos cidad\u00e3os foram a Companhia de \u00c1gua e Esgoto do Cear\u00e1 (Cagece), o Instituto de Sa\u00fade do Estado do Cear\u00e1 (Issec), o Departamento Estadual de Tr\u00e2nsito (Detran), e a Pol\u00edcia Militar.\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\">Para o secret\u00e1rio de Estado Chefe da Controladoria e Ouvidoria Geral (CGE), Nelson Martins, \u00e9 do interesse da Ouvidoria fomentar a participa\u00e7\u00e3o da sociedade para o exerc\u00edcio do controle social e assegurar o direito de livre express\u00e3o e julgamento do cidad\u00e3o. \u201cO cidad\u00e3o tem muito a contribuir com o Estado do Cear\u00e1, seja atrav\u00e9s de elogios, solicita\u00e7\u00f5es, sugest\u00f5es, reclama\u00e7\u00f5es ou\u00a0den\u00fancias.\u00a0Nosso interesse \u00e9 assegurar a sociedade o direito \u00e0 cidadania, ao acesso \u00e0 informa\u00e7\u00e3o e \u00e0 transpar\u00eancia dos servi\u00e7os prestados pelo Poder Executivo Estadual\u201d, ressaltou.\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\">A Ouvidoria recebe manifesta\u00e7\u00f5es, por meio do telefone gratuito 155, pela internet atrav\u00e9s do Sistema de Ouvidoria (SOU) e redes sociais (twitter e facebook), e de forma presencial em qualquer \u00f3rg\u00e3o ou entidade do Poder Executivo Estadual.\u00a0\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\"><b>Servi\u00e7o:<\/b><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\">Ouvidoria Geral do Estado<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\">Telefone: 155 (liga\u00e7\u00e3o gratuita)<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;\" data-mce-mark=\"1\">Site:\u00a0<a href=\"https:\/\/www.ouvidoria.ce.gov.br\/\"><span style=\"color: #000000;\" data-mce-mark=\"1\">www.ouvidoria.ce.gov.br<\/span><\/a><\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span lang=\"EN-US\" style=\"font-size: 10pt; color: #000000; font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\">Twitter: @OuvidoriaCeara<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><span lang=\"EN-US\" style=\"font-size: 10pt; color: black; background-position: initial initial; background-repeat: initial initial;\" data-mce-mark=\"1\">Facebook: www.facebook.com\/OuvidoriaCeara<\/span><span lang=\"EN-US\" style=\"font-size: 10pt; color: black; background-position: initial initial; background-repeat: initial initial;\" data-mce-mark=\"1\">\u00a0<\/span><\/p>\n<div align=\"left\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; margin-bottom: 0.0001pt;\"><span data-mce-mark=\"1\"><span style=\"font-size: 10pt; font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span style=\"line-height: normal;\" data-mce-mark=\"1\"><b>17.03.2015<\/b><\/span><\/span><\/span><\/span><\/div>\n<div align=\"left\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; margin-bottom: 0.0001pt;\"><span data-mce-mark=\"1\"><span style=\"font-size: 10pt; font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span style=\"line-height: normal;\" data-mce-mark=\"1\"><b><\/b><\/span><\/span><\/span><span style=\"font-size: 10pt; font-family: arial, helvetica, sans-serif;\" data-mce-mark=\"1\"><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span style=\"line-height: normal;\" data-mce-mark=\"1\">Assessoria de Comunica\u00e7\u00e3o da CGE &#8211; 85 3101.3474<\/span><\/span><\/span><\/span><\/div>\n<div align=\"left\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; margin-bottom: 0.0001pt;\"><span><span><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span>Bia Linhares &#8211; Coordenadora de Comunica\u00e7\u00e3o &#038; Marketing(<a href=\"mailto:beatriz.linhares@cge.ce.gov.br)\">beatriz.linhares@cge.ce.gov.br)<\/a><\/span><\/span><\/span><\/span><\/div>\n<div align=\"left\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; margin-bottom: 0.0001pt;\"><span><span><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span><\/span><\/span><\/span><span><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span>Fl\u00e1via Salcedo &#8211; Assessora de Comunica\u00e7\u00e3o (<a href=\"mailto:flavia.salcedo@cge.ce.gov.br)\">flavia.salcedo@cge.ce.gov.br)<\/a><\/span><\/span><\/span><\/span><\/div>\n<div align=\"left\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; margin-bottom: 0.0001pt;\"><span><span><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span><\/span><\/span><\/span><span><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span>Camila Lins &#8211; Assistente de Publicidade (camila.lins@cge.ce.gov.br)<\/span><\/span><\/span><\/span><\/div>\n<div align=\"left\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; margin-bottom: 0.0001pt;\"><span><span><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span><\/span><\/span><\/span><span><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span>Twitter: @ComunicacaoCGE<\/span><\/span><\/span><\/span><\/div>\n<div align=\"left\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; margin-bottom: 0.0001pt;\"><span><span><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span><\/span><\/span><\/span><span><span color=\"#000000\" face=\"arial, helvetica, sans-serif\" size=\"2\" style=\"color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;\"><span>Facebook: www.facebook.com\/CgeCeara<\/span><\/span><\/span> <\/p>\n<p class=\"MsoBodyText\" align=\"left\" style=\"font-family: Arial; font-size: 11px; margin-bottom: 0.0001pt; text-align: justify;\">\u00a0<\/p>\n<p> <\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>O principal canal de entrada de manifesta\u00e7\u00f5es pelo cidad\u00e3o foi a Central de Atendimento Telef\u00f4nico, pelo n\u00famero 155\u00a0 O Sistema de Ouvidoria (SOU) registrou 8.790 manifesta\u00e7\u00f5es entre janeiro e fevereiro de 2015, um aumento de 22% em rela\u00e7\u00e3o ao ano anterior. Destes atendimentos contabilizados, 8.212 j\u00e1 foram finalizados e 578 est\u00e3o em andamento. O tempo [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":3624,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-3625","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lista-de-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atendimentos em Ouvidoria crescem 22% em 2015 - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2015\/03\/17\/atendimentos-em-ouvidoria-crescem-22-em-2015\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atendimentos em Ouvidoria crescem 22% em 2015 - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"O principal canal de entrada de manifesta\u00e7\u00f5es pelo cidad\u00e3o foi a Central de Atendimento Telef\u00f4nico, pelo n\u00famero 155\u00a0 O Sistema de Ouvidoria (SOU) registrou 8.790 manifesta\u00e7\u00f5es entre janeiro e fevereiro de 2015, um aumento de 22% em rela\u00e7\u00e3o ao ano anterior. Destes atendimentos contabilizados, 8.212 j\u00e1 foram finalizados e 578 est\u00e3o em andamento. 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