{"id":3168,"date":"2014-01-13T18:18:19","date_gmt":"2014-01-13T21:18:19","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/2014\/01\/13\/cge-inicia-pesquisa-de-satisfacao-entre-seus-clientes\/"},"modified":"2014-01-13T18:18:19","modified_gmt":"2014-01-13T21:18:19","slug":"cge-inicia-pesquisa-de-satisfacao-entre-seus-clientes","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2014\/01\/13\/cge-inicia-pesquisa-de-satisfacao-entre-seus-clientes\/","title":{"rendered":"CGE iniciar\u00e1 pesquisa de satisfa\u00e7\u00e3o entre seus clientes"},"content":{"rendered":"

Pesquisa de satisfa\u00e7\u00e3o faz parte do Sistema de Gest\u00e3o da Qualidade e ser\u00e1 realizada entre os dias 15 de janeiro e 15 de fevereiro<\/span>\u00a0<\/span><\/span><\/em><\/p>\n

Visando a melhoria cont\u00ednua de seus servi\u00e7os e atendimento e em cumprimento aos requisitos do Sistema de Gest\u00e3o da Qualidade, a Controladoria e Ouvidoria Geral do Estado (CGE), realizar\u00e1 de 15 de janeiro a 15 de fevereiro, sua terceira Pesquisa de Satisfa\u00e7\u00e3o do Cliente Externo. A expectativa \u00e9 de que a pesquisa seja respondida por todos os \u00f3rg\u00e3os e entidades do Estado que foram atendidos no ano de 2013 pelas \u00e1reas final\u00edsticas da CGE.<\/span>\u00a0<\/span><\/span><\/p>\n

O question\u00e1rio referente \u00e0 Pesquisa de Satisfa\u00e7\u00e3o do Cliente Externo dever\u00e1 ser respondido por meio eletr\u00f4nico, acessando o site da CGE (www.cge.ce.gov.br), no link “Pesquisa de Satisfa\u00e7\u00e3o 2013<\/a>“. O cliente poder\u00e1 avaliar os servi\u00e7os prestados pela CGE como insuficiente, regular, bom, \u00f3timo ou excelente.<\/span>\u00a0<\/span><\/span><\/p>\n

Na pesquisa, \u00e9 poss\u00edvel avaliar as atividades e relat\u00f3rios de auditoria, as orienta\u00e7\u00f5es referentes ao Plano de A\u00e7\u00e3o para Sanar Fragilidades (PASF), as an\u00e1lises do Grupo T\u00e9cnico de Contas (GTC), as orienta\u00e7\u00f5es t\u00e9cnicas e normativas, o acompanhamento do Cadastro\u00a0\u00danico de Conv\u00eanio (<\/span>CAUC), os sistemas informatizados (e-Contas, SACC, e-PASF, e-Controle, SOU, Portal da Transpar\u00eancia), a Ouvidoria e o acesso \u00e0 informa\u00e7\u00e3o, a facilidade no atendimento (via telefone ou outros meios) e o retorno de solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e\/ou sugest\u00f5es.<\/span>\u00a0<\/span><\/span><\/p>\n

Ser\u00e1 poss\u00edvel avaliar tamb\u00e9m as capacita\u00e7\u00f5es ofertadas e os eventos (f\u00f3runs e encontros) realizados pela CGE, al\u00e9m dos boletins informativos, do s\u00edtio institucional e das redes sociais (Twitter e Facebook). No question\u00e1rio ainda haver\u00e1 a possibilidade de emiss\u00e3o de opini\u00e3o para melhoria do \u00f3rg\u00e3o.<\/span>\u00a0<\/span><\/span><\/p>\n

E ainda<\/span><\/b>\u00a0<\/span><\/span><\/p>\n

No mesmo per\u00edodo, ser\u00e1 realizada a Pesquisa de Satisfa\u00e7\u00e3o do Cliente Interno entre os servidores\u00a0 e colaboradores da CGE. Para o cliente interno, o question\u00e1rio estar\u00e1 dispon\u00edvel na Intranet do \u00f3rg\u00e3o.<\/span><\/p>\n

13.01.2014<\/span><\/strong>
Assessoria de Comunica\u00e7\u00e3o da CGE
Fl\u00e1via Salcedo – Assistente de Publicidade e Reda\u00e7\u00e3o (<\/span>flavia.salcedo@cge.ce.gov.br<\/a>\/ 85 3101.3474)
Twitter: @ComunicacaoCGE<\/span>\u00a0<\/span><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Pesquisa de satisfa\u00e7\u00e3o faz parte do Sistema de Gest\u00e3o da Qualidade e ser\u00e1 realizada entre os dias 15 de janeiro e 15 de fevereiro\u00a0 Visando a melhoria cont\u00ednua de seus servi\u00e7os e atendimento e em cumprimento aos requisitos do Sistema de Gest\u00e3o da Qualidade, a Controladoria e Ouvidoria Geral do Estado (CGE), realizar\u00e1 de 15 […]<\/p>\n","protected":false},"author":12,"featured_media":3167,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-3168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lista-de-noticias"],"acf":[],"yoast_head":"\nCGE iniciar\u00e1 pesquisa de satisfa\u00e7\u00e3o entre seus clientes - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2014\/01\/13\/cge-inicia-pesquisa-de-satisfacao-entre-seus-clientes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CGE iniciar\u00e1 pesquisa de satisfa\u00e7\u00e3o entre seus clientes - 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