{"id":2492,"date":"2009-08-10T03:00:00","date_gmt":"2009-08-10T06:00:00","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/2009\/08\/10\/a-ouvidoria-e-o-cidadao\/"},"modified":"2009-08-10T03:00:00","modified_gmt":"2009-08-10T06:00:00","slug":"a-ouvidoria-e-o-cidadao","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2009\/08\/10\/a-ouvidoria-e-o-cidadao\/","title":{"rendered":"A Ouvidoria e o cidad\u00e3o"},"content":{"rendered":"

Telefone 155 est\u00e1 \u00e0 disposi\u00e7\u00e3o para atender a den\u00fancias, sugest\u00f5es, elogios e reclama\u00e7\u00f5es.<\/span><\/strong><\/p>\n

<\/a><\/span>A Central de Atendimento Telef\u00f4nico da Ouvidoria Geral, que atende\u00a0 pelo n\u00famero 155, \u00e9 o principal canal de relacionamento entre a\u00a0sociedade e o governo cearense. Atrav\u00e9s dela os cidad\u00e3os expressam\u00a0suas cr\u00edticas, den\u00fancias, bem como realizam solicita\u00e7\u00f5es, elogios e\u00a0 sugest\u00f5es. \u00c9 um instrumento simples e eficiente para atender \u00e0s\u00a0 demandas nos mais variados segmentos do servi\u00e7o p\u00fablico estadual. A\u00a0Central funciona de segunda a sexta-feira, de 8 \u00e0s 20 horas. Os\u00a0 cidad\u00e3os-usu\u00e1rios tamb\u00e9m podem fazer, em qualquer dia e hor\u00e1rio,\u00a0suas manifesta\u00e7\u00f5es pelo site www.ouvidoria155.ce.gov.br ou buscar\u00a0atendimento presencial nas Casas do Cidad\u00e3o dos shoppings Benfica e\u00a0Diogo de segunda a sexta-feira, de 8 \u00e0s 17 horas.<\/span><\/div>\n

Ao receber a demanda, os atendentes ou o sistema\u00a0repassam automaticamente ao manifestante, um n\u00famero de protocolo e senha, para que o\u00a0mesmo possa acompanhar o encaminhamento de sua demanda ao realizar novo contato com a Central 155 ou pela internet. Somente no ano\u00a0 passado a Ouvidoria Geral registrou cerca de 120.000 atendimentos,\u00a0com maiores demandas de informa\u00e7\u00f5es, cr\u00edticas e den\u00fancias. Neste\u00a0 ano, at\u00e9 o fim do primeiro semestre, j\u00e1 foram registrados no Sistema\u00a0de Ouvidoria – SOU cerca de 43.000 atendimentos, com maiores\u00a0demandas de informa\u00e7\u00f5es, solicita\u00e7\u00f5es, den\u00fancias\u00a0e reclama\u00e7\u00f5es.<\/span>
Trata-se de um canal disponibilizado ao cidad\u00e3o, e deve ser\u00a0utilizado com coer\u00eancia e responsabilidade para que obtenhamos continuamente melhores resultados. “Um instrumento para que os\u00a0cidad\u00e3os e cidad\u00e3s cearenses se fa\u00e7am ouvir”, explicou o ouvidor\u00a0Geral do Estado, Alo\u00edsio Carvalho. Os servi\u00e7os prestados pela\u00a0 Ouvidoria geraram\u00a0in\u00fameros procedimentos de apura\u00e7\u00e3o e melhoramentos de funcionamento nos mais variados \u00f3rg\u00e3os que comp\u00f5em\u00a0a estrutura organizacional do Governo do Estado. A Central 155 conta\u00a0com Sistema Hicorder, que realiza a grava\u00e7\u00e3o das liga\u00e7\u00f5es, visando\u00a0 monitorar o desempenho dos atendentes, bem como dirimir d\u00favidas que possam surgir.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Telefone 155 est\u00e1 \u00e0 disposi\u00e7\u00e3o para atender a den\u00fancias, sugest\u00f5es, elogios e reclama\u00e7\u00f5es. A Central de Atendimento Telef\u00f4nico da Ouvidoria Geral, que atende\u00a0 pelo n\u00famero 155, \u00e9 o principal canal de relacionamento entre a\u00a0sociedade e o governo cearense. Atrav\u00e9s dela os cidad\u00e3os expressam\u00a0suas cr\u00edticas, den\u00fancias, bem como realizam solicita\u00e7\u00f5es, elogios e\u00a0 sugest\u00f5es. \u00c9 um instrumento […]<\/p>\n","protected":false},"author":12,"featured_media":2491,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-2492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lista-de-noticias"],"acf":[],"yoast_head":"\nA Ouvidoria e o cidad\u00e3o - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2009\/08\/10\/a-ouvidoria-e-o-cidadao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Ouvidoria e o cidad\u00e3o - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"Telefone 155 est\u00e1 \u00e0 disposi\u00e7\u00e3o para atender a den\u00fancias, sugest\u00f5es, elogios e reclama\u00e7\u00f5es. 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