{"id":1968,"date":"2011-05-10T13:44:43","date_gmt":"2011-05-10T16:44:43","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/2011\/05\/10\/sistema-de-ouvidoria\/"},"modified":"2011-05-10T13:44:43","modified_gmt":"2011-05-10T16:44:43","slug":"sistema-de-ouvidoria","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cge\/2011\/05\/10\/sistema-de-ouvidoria\/","title":{"rendered":"Sistema de Ouvidoria"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">O Sistema de Ouvidoria do Poder Executivo do Estado do Cear\u00e1 foi institu\u00eddo pela Lei n\u00ba. 13.875\/2007 e altera\u00e7\u00f5es, sendo regulamentado pelo Decreto n\u00ba. 30.938\/2012, com a finalidade de assegurar o direito do cidad\u00e3o \u00e0 presta\u00e7\u00e3o de servi\u00e7os de qualidade, ao acesso \u00e0 informa\u00e7\u00e3o e \u00e0 amplia\u00e7\u00e3o do espa\u00e7o de participa\u00e7\u00e3o e controle social.\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">Nesse sentido, a Ouvidoria atua como canal de intermedia\u00e7\u00e3o do processo de participa\u00e7\u00e3o popular, possibilitando ao cidad\u00e3o contribuir com a implementa\u00e7\u00e3o das pol\u00edticas p\u00fablicas e a avalia\u00e7\u00e3o dos servi\u00e7os prestados.\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">A Pol\u00edtica de Ouvidoria do Estado do Cear\u00e1 visa fomentar a participa\u00e7\u00e3o da sociedade e o exerc\u00edcio do controle social, assegurando o direito \u00e0 cidadania e \u00e0 transpar\u00eancia dos servi\u00e7os prestados pelo Poder Executivo Estadual, com atua\u00e7\u00e3o \u00e9tica, equ\u00e2nime e isenta, por meio da escuta imparcial das partes envolvidas, preservando o direito de livre express\u00e3o e julgamento do cidad\u00e3o.\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">S\u00e3o Diretrizes do Sistema de Ouvidoria do Estado do Cear\u00e1, definidas pelo Decreto n\u00ba. 30.938\/2012:\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">I &#8211; Facilitar o acesso \u00e0 Ouvidoria disponibilizando canais de atendimento para recep\u00e7\u00e3o e tratamento de sugest\u00f5es, elogios, reclama\u00e7\u00f5es, cr\u00edticas, den\u00fancias, solicita\u00e7\u00f5es de servi\u00e7os e informa\u00e7\u00f5es afetas aos servi\u00e7os p\u00fablicos prestados pelos \u00f3rg\u00e3os do executivo estadual;\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">II &#8211; Adotar modelo de gest\u00e3o em rede que garanta a uniformidade de processos e procedimentos e a vincula\u00e7\u00e3o das ouvidorias setoriais \u00e0 dire\u00e7\u00e3o superior dos seus respectivos \u00f3rg\u00e3os;\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">III &#8211; Disponibilizar informa\u00e7\u00f5es e apresentar recomenda\u00e7\u00f5es para dar suporte ao processo decis\u00f3rio e \u00e0 formula\u00e7\u00e3o de novas pol\u00edticas p\u00fablicas;\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">IV &#8211; Contribuir na reformula\u00e7\u00e3o de produtos, servi\u00e7os, procedimentos e rotinas processuais, a fim de que o cidad\u00e3o seja melhor atendido, em qualidade, tempo e custo;\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">V &#8211; Atuar com profissionais devidamente qualificados, que sejam capazes de estabelecer a intermedia\u00e7\u00e3o entre governo e sociedade.\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">O Sistema de Ouvidoria do Poder Executivo do Estado do Cear\u00e1 apresenta a seguinte estrutura, definida pelo Decreto n\u00ba. 30.938\/2012:\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">I \u2013 Controladoria e Ouvidoria Geral do Estado;\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">II \u2013 Ouvidoria da Controladoria Geral de Disciplina dos \u00d3rg\u00e3os de Seguran\u00e7a P\u00fablica e Sistema Penitenci\u00e1rio;\u00a0\u00a0<\/span><\/p>\n<p style=\"color: #000000; font-family: Arial; font-size: 11px; line-height: normal; text-align: justify;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt;\">III \u2013 Ouvidorias Setoriais integrantes da Rede de Ouvidorias.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>O Sistema de Ouvidoria do Poder Executivo do Estado do Cear\u00e1 foi institu\u00eddo pela Lei n\u00ba. 13.875\/2007 e altera\u00e7\u00f5es, sendo regulamentado pelo Decreto n\u00ba. 30.938\/2012, com a finalidade de assegurar o direito do cidad\u00e3o \u00e0 presta\u00e7\u00e3o de servi\u00e7os de qualidade, ao acesso \u00e0 informa\u00e7\u00e3o e \u00e0 amplia\u00e7\u00e3o do espa\u00e7o de participa\u00e7\u00e3o e controle social.\u00a0 Nesse [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[65],"tags":[],"class_list":["post-1968","post","type-post","status-publish","format-standard","hentry","category-ouvidoria"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sistema de Ouvidoria - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2011\/05\/10\/sistema-de-ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sistema de Ouvidoria - 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