{"id":97403,"date":"2026-04-20T14:33:19","date_gmt":"2026-04-20T17:33:19","guid":{"rendered":"https:\/\/ww16.ce.gov.br\/cge\/?page_id=97403"},"modified":"2026-05-20T18:04:47","modified_gmt":"2026-05-20T21:04:47","slug":"legislacoes-de-atuacao-da-ouvidoria","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/","title":{"rendered":"Legisla\u00e7\u00f5es de atua\u00e7\u00e3o do servi\u00e7o de Ouvidoria"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2025\/05\/DECRETO-No36.492-de-01-de-abril-de-2025.pdf\">Decreto n\u00ba 36.492\/2025 &#8211; Disp\u00f5e sobre as salvaguardas de prote\u00e7\u00e3o \u00e0 identidade dos denunciantes de il\u00edcitos e de irregularidade \u00e0 Administra\u00e7\u00e3o Direta e Indireta do Poder Executivo Estadual<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2025\/03\/INSTRUCAO-NORMATIVA-CGE-No012025.pdf\">Instru\u00e7\u00e3o Normativa n\u00ba 01\/2025 &#8211; Aprova o C\u00f3digo de \u00c9tica do Agente de Ouvidoria no \u00c2mbito do Sistema de Ouvidoria do Poder Executivo do Estado do Cear\u00e1<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2024\/05\/IN-022023.pdf\">Instru\u00e7\u00e3o Normativa n\u00b0. 02\/2023 \u2013 Estabelece procedimentos e crit\u00e9rios para o tratamento e encaminha mento das den\u00fancias de ouvidoria para as unidades dos \u00f3rg\u00e3os e entidades do poder Executivo Estadual<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2020\/03\/Decreto-n.-33.485-de-21-de-fevereiro-de-2020-Regulamenta-o-Sistema-Estadual-de-Ouvidoria-do-Poder-Executivo-Estadual-pages-4-8.pdf\">Decreto Estadual n\u00ba. 33.485\/2020 \u2013 Institui o Sistema de Ouvidoria, Prazos de Resposta e Relat\u00f3rios de Ouvidoria<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2020\/05\/do20200508p01.pdf.pdf\">Portaria n\u00ba 52\/2020 &#8211; Estabelece procedimentos e crit\u00e9rios para o tratamento e encaminhamento das den\u00fancias de ouvidoria para as unidades dos \u00f3rg\u00e3os e entidades do Poder Executivo Estadual<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2020\/10\/do20201020p01.pdf.pdf\">Instru\u00e7\u00e3o Normativa n\u00ba. 01\/2020 \u2013 Estabelece Normas para Observ\u00e2ncia \u00e0s Atribui\u00e7\u00f5es do Ouvidor Setorial<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2017\/lei\/l13460.htm\">Lei Nacional n\u00ba. 13.460\/2017 \u2013 Institui o C\u00f3digo de Defesa do Usu\u00e1rio do Servi\u00e7o P\u00fablico<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2018\/Lei\/L13726.htm\">Lei Nacional n\u00ba. 13.726\/2018 \u2013 Institui a lei da Desburocratiza\u00e7\u00e3o (Racionaliza atos e procedimentos administrativos)<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-97403","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Legisla\u00e7\u00f5es de atua\u00e7\u00e3o do servi\u00e7o de Ouvidoria - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Legisla\u00e7\u00f5es de atua\u00e7\u00e3o do servi\u00e7o de Ouvidoria - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/\" \/>\n<meta property=\"og:site_name\" content=\"Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-20T21:04:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/\",\"url\":\"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/\",\"name\":\"Legisla\u00e7\u00f5es de atua\u00e7\u00e3o do servi\u00e7o de Ouvidoria - Controladoria e Ouvidoria Geral do Estado\",\"isPartOf\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#website\"},\"datePublished\":\"2026-04-20T17:33:19+00:00\",\"dateModified\":\"2026-05-20T21:04:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/ww16.ce.gov.br\/cge\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Legisla\u00e7\u00f5es de atua\u00e7\u00e3o do servi\u00e7o de Ouvidoria\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#website\",\"url\":\"https:\/\/ww16.ce.gov.br\/cge\/\",\"name\":\"Controladoria e Ouvidoria Geral do Estado\",\"description\":\"Controladoria e Ouvidoria Geral do Estado\",\"publisher\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ww16.ce.gov.br\/cge\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#organization\",\"name\":\"Controladoria e Ouvidoria Geral do Estado\",\"url\":\"https:\/\/ww16.ce.gov.br\/cge\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png\",\"contentUrl\":\"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png\",\"width\":559,\"height\":106,\"caption\":\"Controladoria e Ouvidoria Geral do Estado\"},\"image\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Legisla\u00e7\u00f5es de atua\u00e7\u00e3o do servi\u00e7o de Ouvidoria - Controladoria e Ouvidoria Geral do Estado","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/","og_locale":"pt_BR","og_type":"article","og_title":"Legisla\u00e7\u00f5es de atua\u00e7\u00e3o do servi\u00e7o de Ouvidoria - Controladoria e Ouvidoria Geral do Estado","og_url":"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/","og_site_name":"Controladoria e Ouvidoria Geral do Estado","article_modified_time":"2026-05-20T21:04:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/","url":"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/","name":"Legisla\u00e7\u00f5es de atua\u00e7\u00e3o do servi\u00e7o de Ouvidoria - Controladoria e Ouvidoria Geral do Estado","isPartOf":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#website"},"datePublished":"2026-04-20T17:33:19+00:00","dateModified":"2026-05-20T21:04:47+00:00","breadcrumb":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ww16.ce.gov.br\/cge\/legislacoes-de-atuacao-da-ouvidoria\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/ww16.ce.gov.br\/cge\/"},{"@type":"ListItem","position":2,"name":"Legisla\u00e7\u00f5es de atua\u00e7\u00e3o do servi\u00e7o de Ouvidoria"}]},{"@type":"WebSite","@id":"https:\/\/ww16.ce.gov.br\/cge\/#website","url":"https:\/\/ww16.ce.gov.br\/cge\/","name":"Controladoria e Ouvidoria Geral do Estado","description":"Controladoria e Ouvidoria Geral do Estado","publisher":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ww16.ce.gov.br\/cge\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/ww16.ce.gov.br\/cge\/#organization","name":"Controladoria e Ouvidoria Geral do Estado","url":"https:\/\/ww16.ce.gov.br\/cge\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/","url":"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png","contentUrl":"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png","width":559,"height":106,"caption":"Controladoria e Ouvidoria Geral do Estado"},"image":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/pages\/97403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/comments?post=97403"}],"version-history":[{"count":6,"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/pages\/97403\/revisions"}],"predecessor-version":[{"id":97581,"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/pages\/97403\/revisions\/97581"}],"wp:attachment":[{"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/media?parent=97403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}