{"id":74536,"date":"2019-07-15T10:40:32","date_gmt":"2019-07-15T13:40:32","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?page_id=74536"},"modified":"2026-05-21T11:00:14","modified_gmt":"2026-05-21T14:00:14","slug":"ouvidoria-geral","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/cge\/ouvidoria-geral\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"615\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Nova_logo-ouvidoria-1200x615.png\" alt=\"\" class=\"wp-image-96977\" srcset=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Nova_logo-ouvidoria-1200x615.png 1200w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Nova_logo-ouvidoria-600x307.png 600w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Nova_logo-ouvidoria-768x393.png 768w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Nova_logo-ouvidoria-1536x787.png 1536w, https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Nova_logo-ouvidoria-2048x1049.png 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p class=\"is-style-justified\">A ouvidoria \u00e9 um canal de participa\u00e7\u00e3o e controle social respons\u00e1vel pela an\u00e1lise das manifesta\u00e7\u00f5es relacionadas \u00e0s pol\u00edticas e aos servi\u00e7os p\u00fablicos prestados sob qualquer forma ou regime, com o objetivo de avaliar a efetividade e ao aprimoramento da gest\u00e3o p\u00fablica.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color\">Ouvidoria Setorial<\/mark><\/h2>\n\n\n\n<p><strong>Ouvidora: \u00c9lida dos Anjos Silva<\/strong><br>Telefone: (85) 3106-3112<br>Whatsapp: (85) 98406-9654<br>E-mail: ouvidoriasetorial@cge.ce.gov.br<br>Endere\u00e7o: Av. Gal Afonso Albuquerque Lima, Ed. Seplag (2\u00ba Andar), Cambeba \u2013 Fortaleza\/CE<br>Hor\u00e1rio de Atendimento: 08h \u00e0s 12h e de 13h \u00e0s 17h.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color\">Canais de Atendimento Gratuitos<\/mark><\/strong><\/h2>\n\n\n\n<p class=\"is-style-justified\"><\/p>\n<\/div>\n\n\n\n<p class=\"is-style-justified\">Participe, acompanhe e fa\u00e7a valer o seu direito de cidad\u00e3o. Exercite o controle social contribuindo com o Governo do Estado, sugerindo, elogiando, reclamando e denunciando para a melhoria do dos servi\u00e7os. Acesse&nbsp;<a href=\"https:\/\/www.cearatransparente.ce.gov.br\/\">Cear\u00e1 Transparente<\/a>&nbsp;ou envie e-mail para&nbsp;ouvidoria.geral@cge.ce.gov.br. Voc\u00ea tamb\u00e9m pode acessar os canais que seguem abaixo.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2021\/03\/icones-pagina-ouvidoria-cearaapp.png\" alt=\"\" class=\"wp-image-74721\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.facebook.com\/cgeceara\">&nbsp; &nbsp;<strong>&nbsp;Facebook<\/strong>&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<\/a><a href=\"https:\/\/twitter.com\/cgeceara\"><strong>Twitter<\/strong><\/a><a href=\"https:\/\/www.instagram.com\/cgeceara\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <strong>Instagram<\/strong>&nbsp; &nbsp; &nbsp; &nbsp;<\/a><a href=\"https:\/\/www.cge.ce.gov.br\/central-de-atendimento-telefonico-do-estado\/\"><strong>Central 155<\/strong>&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<\/a><a href=\"mailto:ouvidoria.geral@cge.ce.gov.br\"><strong>E-mail<\/strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/a><a href=\"https:\/\/cearatransparente.ce.gov.br\/portal-da-transparencia\/ouvidoria?locale=pt-BR\"><strong>Portal&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<\/strong><\/a><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=br.gov.ce.cearaapp\"><strong>Cear\u00e1 App<\/strong><\/a><\/p>\n\n\n\n<p class=\"is-style-justified\">Al\u00e9m dos canais anteriormente mencionados, o Governo do Estado disponibiliza aos cidad\u00e3os o atendimento presencial. O atendimento presencial pode ser buscado na sede do \u00f3rg\u00e3o ou em qualquer Ouvidoria Setorial do Poder Executivo Estadual.&nbsp;<a href=\"https:\/\/cearatransparente.ce.gov.br\/portal-da-transparencia\/ouvidoria\/redes-de-ouvidorias-poder-executivo\">&nbsp;Clique aqui&nbsp;<\/a>&nbsp;e visualize o nome do ouvidor, telefone, e-mail, endere\u00e7o e hor\u00e1rio de atendimento das Ouvidorias Setoriais do Poder Executivo Estadual.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color\">Perguntas Frequentes<\/mark><\/strong><\/h2>\n\n\n\n<details class=\"wp-block-details\"><summary><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color is-layout-flow wp-block-details-is-layout-flow\">Em que situa\u00e7\u00f5es usar a Ouvidoria?<\/mark><\/strong><\/summary>\n<p>Voc\u00ea pode contribuir com a melhoria dos servi\u00e7os p\u00fablicos apresentando sugest\u00f5es, elogios, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es ou den\u00fancias referentes \u00e0, por exemplo:<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Estrutura e funcionamento dos \u00f3rg\u00e3os e equipamentos p\u00fablicos estaduais (escolas, hospitais, delegacias etc);<\/li>\n\n\n\n<li>Oferta e qualidade dos servi\u00e7os p\u00fablicos prestados pelo Governo do Estado (saneamento b\u00e1sico, carteira de motorista, merenda escola, manuten\u00e7\u00e3o de estradas, seguran\u00e7a p\u00fablica etc);<\/li>\n\n\n\n<li>Irregularidades administrativas e funcionais no \u00e2mbito da administra\u00e7\u00e3o p\u00fablica, tais como desvio de recursos p\u00fablicos e improbidade administrativa.<\/li>\n<\/ul>\n<\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details\"><summary><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color is-layout-flow wp-block-details-is-layout-flow\">Como e onde registrar uma manifesta\u00e7\u00e3o?<\/mark><\/strong><\/summary>\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Central de Atendimento Telef\u00f4nico: N\u00famero 155 (das 07 \u00e0s 20 horas de segunda a sexta-feira)<\/li>\n\n\n\n<li>Plataforma Eletr\u00f4nica:&nbsp;<a href=\"https:\/\/www.cearatransparente.ce.gov.br\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.cearatransparente.ce.gov.br<\/a><\/li>\n\n\n\n<li>E-mail: ouvidoriasetorial@cge.ce.gov.br<\/li>\n\n\n\n<li>Facebook:&nbsp;<a href=\"https:\/\/facebook.com\/cgeceara\" target=\"_blank\" rel=\"noreferrer noopener\">facebook.com\/cgeceara<\/a><\/li>\n\n\n\n<li>Twitter:&nbsp;<a href=\"https:\/\/twitter.com\/cgeceara\" target=\"_blank\" rel=\"noreferrer noopener\">twitter.com\/cgeceara<\/a><\/li>\n\n\n\n<li>Instagram:&nbsp;<a href=\"https:\/\/www.instagram.com\/cgeceara\" target=\"_blank\" rel=\"noreferrer noopener\">@cgeceara<\/a><\/li>\n\n\n\n<li>Cear\u00e1 App:&nbsp;<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=br.gov.ce.cearaapp\">baixe aqui<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details\"><summary><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color is-layout-flow wp-block-details-is-layout-flow\">Qual prazo para resposta?<\/mark><\/strong><\/summary>\n<p>As manifesta\u00e7\u00f5es de Ouvidoria devem ser respondidas ao cidad\u00e3o no prazo de at\u00e9 20 dias corridos, podendo ser prorrogada por mais 10 dias, se necess\u00e1rio.<\/p>\n<\/details>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<details class=\"wp-block-details\"><summary><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color is-layout-flow wp-block-details-is-layout-flow\">Esse servi\u00e7o \u00e9 gratuito?<\/mark><\/strong><\/summary>\n<p>Sim, \u00e9 gratuito! Participe, acompanhe e fa\u00e7a valer o seu direito de cidad\u00e3o. Exercite o controle social contribuindo com o governo do Estado, sugerindo, elogiando, solicitando, reclamando e denunciando para a melhoria do dos servi\u00e7os.<\/p>\n<\/details>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<details class=\"wp-block-details\"><summary><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color is-layout-flow wp-block-details-is-layout-flow\">Como posso acompanhar o atendimento da minha manifesta\u00e7\u00e3o?<\/mark><\/strong><\/summary>\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Ligando para a Central 155 no hor\u00e1rio de 07 \u00e0s 20 horas de segunda a sexta-feira;<\/li>\n\n\n\n<li>Acessando&nbsp;<a href=\"https:\/\/www.cearatransparente.ce.gov.br\/\">www.cearatransparente.ce.gov.br<\/a>, com o n\u00famero do protocolo e a senha.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details\"><summary><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color is-layout-flow wp-block-details-is-layout-flow\">Cear\u00e1 Digital, O que \u00e9?<\/mark><\/strong><\/summary>\n<p>\u00c9 o portal oficial do Governo do Estado que re\u00fane servi\u00e7os p\u00fablicos online em um s\u00f3 lugar.Ele permite ao cidad\u00e3o acessar facilidades como emiss\u00e3o de documentos, consultas e valida\u00e7\u00f5es de forma pr\u00e1tica e r\u00e1pida. A iniciativa busca tornar o atendimento p\u00fablico mais \u00e1gil, transparente e centrado na popula\u00e7\u00e3o.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details\"><summary><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color is-layout-flow wp-block-details-is-layout-flow\">Em que situa\u00e7\u00f5es usar a Cear\u00e1 Digital?<\/mark><\/strong><\/summary>\n<p>Acessar servi\u00e7os como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Atendimento de Ouvidoria<\/li>\n\n\n\n<li>Central de Atendimento 155<\/li>\n\n\n\n<li>Atendimento\/Suporte Sistema e-Parcerias<\/li>\n\n\n\n<li>Solicitar acesso \u00e0 informa\u00e7\u00e3o<\/li>\n\n\n\n<li>Emiss\u00e3o\/Valida\u00e7\u00e3o &#8211; Certid\u00e3o Cadastral do Parceiro<\/li>\n\n\n\n<li>Plataforma Cear\u00e1 Transparente<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details\"><summary><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color is-layout-flow wp-block-details-is-layout-flow\">Onde acessar a Carta de Servi\u00e7o do Cidad\u00e3o?<\/mark><\/strong><\/summary>\n<p>Canais de Atendimento Gratuitos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/servicos.ce.gov.br\/catalogo-de-servicos?filter_part=%5B%225%22%5D&amp;filter_service_type=%5B%5D&amp;name=&amp;order_by=-click_rate&amp;filter_profile=%5B%5D&amp;filter_life_event=%5B%5D&amp;filter_category=%5B%5D&amp;page=1&amp;page_size=12\">www.cearadigital.ce.gov.br<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cearatransparente.ce.gov.br\/\">www.cearatransparente.ce.gov.br<\/a>, escolha a op\u00e7\u00e3o \u201cServi\u00e7os\u201d e clique no item \u201cCarta de Servi\u00e7os\u201d.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A ouvidoria \u00e9 um canal de participa\u00e7\u00e3o e controle social respons\u00e1vel pela an\u00e1lise das manifesta\u00e7\u00f5es relacionadas \u00e0s pol\u00edticas e aos servi\u00e7os p\u00fablicos prestados sob qualquer forma ou regime, com o objetivo de avaliar a efetividade e ao aprimoramento da gest\u00e3o p\u00fablica. Ouvidoria Setorial Ouvidora: \u00c9lida dos Anjos SilvaTelefone: (85) 3106-3112Whatsapp: (85) 98406-9654E-mail: ouvidoriasetorial@cge.ce.gov.brEndere\u00e7o: Av. Gal [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-74536","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/ouvidoria-geral\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A ouvidoria \u00e9 um canal de participa\u00e7\u00e3o e controle social respons\u00e1vel pela an\u00e1lise das manifesta\u00e7\u00f5es relacionadas \u00e0s pol\u00edticas e aos servi\u00e7os p\u00fablicos prestados sob qualquer forma ou regime, com o objetivo de avaliar a efetividade e ao aprimoramento da gest\u00e3o p\u00fablica. Ouvidoria Setorial Ouvidora: \u00c9lida dos Anjos SilvaTelefone: (85) 3106-3112Whatsapp: (85) 98406-9654E-mail: ouvidoriasetorial@cge.ce.gov.brEndere\u00e7o: Av. 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Ouvidoria Setorial Ouvidora: \u00c9lida dos Anjos SilvaTelefone: (85) 3106-3112Whatsapp: (85) 98406-9654E-mail: ouvidoriasetorial@cge.ce.gov.brEndere\u00e7o: Av. 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