{"id":68759,"date":"2018-04-05T14:50:44","date_gmt":"2018-04-05T17:50:44","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?page_id=68759"},"modified":"2026-04-20T18:26:57","modified_gmt":"2026-04-20T21:26:57","slug":"painel-de-controle-da-qualidade","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/cge\/painel-de-controle-da-qualidade\/","title":{"rendered":""},"content":{"rendered":"\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color\">Painel de Controle da Qualidade<\/mark><\/h2>\n\n\n\n<div style=\"height:120px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-3b250452\"><\/div>\n<\/div>\n\n\n\n<p class=\"is-style-justified\">Buscando a melhoria cont\u00ednua e objetivando medir a efici\u00eancia e a efic\u00e1cia dos produtos e servi\u00e7os disponibilizados pela CGE, foram estabelecidos indicadores para monitoramento peri\u00f3dico do resultado dos produtos e processos do Sistema de Gest\u00e3o da Qualidade.<\/p>\n\n\n\n<p class=\"is-style-justified\">Os indicadores, seus objetivos, conceitos, f\u00f3rmulas, periodicidade de medi\u00e7\u00e3o, metas e a apura\u00e7\u00e3o dos resultados encontram-se registrados nos documentos a seguir.<\/p>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Conceitos e F\u00f3rmulas            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770227114325\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Downloads                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Indicadores-de-Qualidade-da-CGE-Conceitos-e-Formulas-2025-v.5.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Conceitos e F\u00f3rmulas 2025\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Conceitos e F\u00f3rmulas 2025<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Indicadores-de-Qualidade-da-CGE-Conceitos-e-Formulas-2024.2-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Conceitos e F\u00f3rmulas 2024\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Conceitos e F\u00f3rmulas 2024<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Indicadores-de-Qualidade-da-CGE-Conceitos-e-Formulas-2023.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Conceitos e F\u00f3rmulas 2023\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Conceitos e F\u00f3rmulas 2023<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Indicadores-de-Qualidade-da-CGE-Conceitos-e-Formulas-2022.Corrigido.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Conceitos e F\u00f3rmulas 2022\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Conceitos e F\u00f3rmulas 2022<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Indicadores-de-Qualidade-da-CGE-Conceitos-e-Formulas-2021.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Conceitos e F\u00f3rmulas 2021\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Conceitos e F\u00f3rmulas 2021<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Indicadores-da-Qualidade-Conceitos-e-Formulas-2020.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Conceitos e F\u00f3rmulas 2020\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Conceitos e F\u00f3rmulas 2020<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Indicadores-de-Qualidade-da-CGE-2019-Final-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Conceitos e F\u00f3rmulas 2019\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Conceitos e F\u00f3rmulas 2019<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Metas e Resultados            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770229792966\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Downloads                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/PAINEL-DE-CONTROLE-DA-QUALIDADE-\u2013-2025.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Painel de Controle da Qualidade de 2025\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Painel de Controle da Qualidade de 2025<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Painel-de-Controle-da-Qualidade-Resultado-ate-o-4o-Trimestre-2024.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados at\u00e9 o 4\u00ba Trimestre de 2024\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados at\u00e9 o 4\u00ba Trimestre de 2024<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Painel-de-Controle-da-Qualidade-Resultado-ate-o-4o-Trimestre-2023.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados at\u00e9 o 4\u00ba Trimestre de 2023\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados at\u00e9 o 4\u00ba Trimestre de 2023<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Painel-de-Controle-da-Qualidade-Resultado-ate-o-4o-Trimestre-2022-Consolidado-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados at\u00e9 o 4\u00ba Trimestre de 2022\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados at\u00e9 o 4\u00ba Trimestre de 2022<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Painel-de-Controle-da-Qualidade-Resultado-ate-o-4o-Trimestre-2021-Consolidado-Corrigido.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados at\u00e9 o 4\u00ba Trimestre de 2021\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados at\u00e9 o 4\u00ba Trimestre de 2021<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Painel-de-Controle-da-Qualidade-Resultado-ate-o-4o-Trimestre-2020-Consolidado-Corrigido-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados at\u00e9 o 4\u00ba Trimestre de 2020\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados at\u00e9 o 4\u00ba Trimestre de 2020<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Painel-de-Controle-da-Qualidade-Resultado-ate-o-4o-Trimestre-2019-Consolidado-em-2020.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados at\u00e9 o 4\u00ba Trimestre de 2019\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados at\u00e9 o 4\u00ba Trimestre de 2019<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<div class=\"dt-8 -padfix HasSidebar\">\n<p style=\"text-align: justify\">\n<h4 style=\"color: #008442\">\u00a0<\/h4>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Painel de Controle da Qualidade Buscando a melhoria cont\u00ednua e objetivando medir a efici\u00eancia e a efic\u00e1cia dos produtos e servi\u00e7os disponibilizados pela CGE, foram estabelecidos indicadores para monitoramento peri\u00f3dico do resultado dos produtos e processos do Sistema de Gest\u00e3o da Qualidade. Os indicadores, seus objetivos, conceitos, f\u00f3rmulas, periodicidade de medi\u00e7\u00e3o, metas e a apura\u00e7\u00e3o [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-68759","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>- Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/painel-de-controle-da-qualidade\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"- Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"Painel de Controle da Qualidade Buscando a melhoria cont\u00ednua e objetivando medir a efici\u00eancia e a efic\u00e1cia dos produtos e servi\u00e7os disponibilizados pela CGE, foram estabelecidos indicadores para monitoramento peri\u00f3dico do resultado dos produtos e processos do Sistema de Gest\u00e3o da Qualidade. 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