{"id":68743,"date":"2018-04-05T14:20:47","date_gmt":"2018-04-05T17:20:47","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?page_id=68743"},"modified":"2026-04-20T18:32:00","modified_gmt":"2026-04-20T21:32:00","slug":"pesquisa-de-satisfacao","status":"publish","type":"page","link":"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/","title":{"rendered":"Pesquisa de Satisfa\u00e7\u00e3o"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:#ffffff\" class=\"has-inline-color has-vivid-green-cyan-color\">Pesquisa de Satisfa\u00e7\u00e3o<\/mark><\/h2>\n\n\n\n<p class=\"is-style-justified\">Com o objetivo de monitorar o processo de melhoria cont\u00ednua e de prevenir poss\u00edveis n\u00e3o conformidades no \u00e2mbito do Sistema de Gest\u00e3o da Qualidade, previsto na norma ABNT NBR ISO 9001:2015, a Controladoria e Ouvidoria Geral do Estado (CGE) realiza anualmente pesquisa de satisfa\u00e7\u00e3o junto aos \u00f3rg\u00e3os e entidades do Governo.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Resultado da Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2025<\/strong><\/h5>\n\n\n\n<p>A pesquisa referente a 2025 foi realizada no per\u00edodo de 26 de novembro de 2025 at\u00e9 o dia 16 de janeiro de 2026 e alcan\u00e7ou o \u00edndice geral de satisfa\u00e7\u00e3o de 95,52% dentre os \u00d3rg\u00e3o e Entidades do Poder Executivo Estadual, conforme arquivo abaixo.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2026\/02\/Resultado-da-Pesquisa-de-Satisfacao-da-CGE-com-o-publico-externo-2025.pdf\">Resultado Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2025<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2024            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770311295541\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os arquivos                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Resultado-da-Pesquisa-de-Satisfacao-da-CGE-com-o-publico-externa-2024-1_compressed.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Elogios-recebidos-da-Pesquisa-de-Satisfacao-com-Orgaos-e-Entidades-2024-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Elogios recebidos\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Elogios recebidos<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Respostas-da-Pesquisa-de-Satisfacao-Externa-2024.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Respostas aos Coment\u00e1rios e Sugest\u00f5es\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Respostas aos Coment\u00e1rios e Sugest\u00f5es<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2023            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770231999549\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os arquivos                             <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/RESULTADO-DA-PESQUISA-DE-SATISFACAO-COM-ORGAOS-E-ENTIDADES-DO-PODER-EXECUTIVO-ESTADUAL-2023.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Elogios-recebidos-da-Pesquisa-de-Satisfacao-com-Orgaos-e-Entidades-2023-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Elogios recebidos\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Elogios recebidos<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Respostas-da-Pesquisa-de-Satisfacao-Externa-2023-ValidadoOtacilio-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Respostas aos Coment\u00e1rios e Sugest\u00f5es\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Respostas aos Coment\u00e1rios e Sugest\u00f5es<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2022            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770232335252\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os arquivos                             <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Resultados-da-Pesquisa.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados \">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados <\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Elogios.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Elogios recebidos\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Elogios recebidos<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Respostas-aos-Comentarios-e-Sugestoes.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Respostas aos Coment\u00e1rios e Sugest\u00f5es\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Respostas aos Coment\u00e1rios e Sugest\u00f5es<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2021            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770296154601\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os arquivos                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/ANEXO-do-Oficio-Circular-Resultado-da-Pesquisa-de-Satisfacao-com-Orgao-e-Entidades-2021-Rev.-Paulo.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultado\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultado<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Grafico-Resultado-Pesquisa-de-Satisfacao-om-Orgao-e-Entidades-2021-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Respostas aos Coment\u00e1rios e Sugest\u00f5es\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Respostas aos Coment\u00e1rios e Sugest\u00f5es<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2020            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770308743068\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os arquivos                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Resultados-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Respostas-aos-Comentarios-e-Sugestoes-2020_compressed.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Respostas aos Coment\u00e1rios e Sugest\u00f5es \">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Respostas aos Coment\u00e1rios e Sugest\u00f5es <\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2019            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770309310867\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os arquivos                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Grafico-do-Resultado-da-Pesquisa-de-Satisfacao-com-Orgao-e-Entidades-2019.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Respostas-aos-Comentarios-e-Sugestoes-Orgaos-e-Entidades-2019-Consolidado.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Respostas aos Coment\u00e1rios e Sugest\u00f5es\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Respostas aos Coment\u00e1rios e Sugest\u00f5es<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2018            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770310461213\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os arquivos                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/PESQUISA-DE-SATISFACAO-DOS-OUTROS-ORGAOS-E-ENTIDADES-DO-ESTADO-2018-Grafico-Atualizado.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                                        <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Respostas-aos-Comentarios-e-Sugestoes-da-Pesquisa-de-Satisfacao-com-Orgaos-e-Entidades-do-Poder-Executivo-Estadual-2019.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Respostas aos Coment\u00e1rios e Sugest\u00f5es\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Respostas aos Coment\u00e1rios e Sugest\u00f5es<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2017            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770312160254\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os arquivos                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/PESQUISA-DE-SATISFACAO-ORGAOS-E-ENTIDADES-DO-ESTADO-CGE-2017.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2016            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770312277479\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os arquivos                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/PESQUISA-DE-SATISFACAO-COM-ORGAOS-E-ENTIDADES-DO-ESTADO-2016_MK-Final-Copia.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n<div class=\"ckc-card-mer-front\">\n    <div class=\"ckc-card-mer-container\">\n                \n                    <h2 class=\"ckc-card-mer-title\">\n                Pesquisa de Satisfa\u00e7\u00e3o com \u00d3rg\u00e3os e Entidades do Estado 2015            <\/h2>\n        \n                    <div class=\"ckc-card-mer-folders\">\n                                    <div class=\"ckc-mer-folder-item\" data-folder-id=\"1770312353566\">\n                        <button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\">\n                            <span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span>\n                            <span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span>\n                            <span class=\"ckc-mer-folder-name\">\n                                Acesse os Arquivos                            <\/span>\n                        <\/button>\n\n                        <div class=\"ckc-mer-folder-content\">\n                                                                <div class=\"ckc-mer-file-item\">\n                                        <a href=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/02\/Pesquisa-de-Satisfacao-2015-Graficos-Publicar.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Resultados\">\n                                            <span class=\"ckc-mer-file-icon material-symbols-outlined\">article<\/span>\n                                            <span class=\"ckc-mer-file-name\">Resultados<\/span>\n                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>Pesquisa de Satisfa\u00e7\u00e3o Com o objetivo de monitorar o processo de melhoria cont\u00ednua e de prevenir poss\u00edveis n\u00e3o conformidades no \u00e2mbito do Sistema de Gest\u00e3o da Qualidade, previsto na norma ABNT NBR ISO 9001:2015, a Controladoria e Ouvidoria Geral do Estado (CGE) realiza anualmente pesquisa de satisfa\u00e7\u00e3o junto aos \u00f3rg\u00e3os e entidades do Governo. Resultado [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-68743","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pesquisa de Satisfa\u00e7\u00e3o - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pesquisa de Satisfa\u00e7\u00e3o - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"Pesquisa de Satisfa\u00e7\u00e3o Com o objetivo de monitorar o processo de melhoria cont\u00ednua e de prevenir poss\u00edveis n\u00e3o conformidades no \u00e2mbito do Sistema de Gest\u00e3o da Qualidade, previsto na norma ABNT NBR ISO 9001:2015, a Controladoria e Ouvidoria Geral do Estado (CGE) realiza anualmente pesquisa de satisfa\u00e7\u00e3o junto aos \u00f3rg\u00e3os e entidades do Governo. Resultado [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/\" \/>\n<meta property=\"og:site_name\" content=\"Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-20T21:32:00+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/\",\"url\":\"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/\",\"name\":\"Pesquisa de Satisfa\u00e7\u00e3o - Controladoria e Ouvidoria Geral do Estado\",\"isPartOf\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#website\"},\"datePublished\":\"2018-04-05T17:20:47+00:00\",\"dateModified\":\"2026-04-20T21:32:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/ww16.ce.gov.br\/cge\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pesquisa de Satisfa\u00e7\u00e3o\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#website\",\"url\":\"https:\/\/ww16.ce.gov.br\/cge\/\",\"name\":\"Controladoria e Ouvidoria Geral do Estado\",\"description\":\"Controladoria e Ouvidoria Geral do Estado\",\"publisher\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ww16.ce.gov.br\/cge\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#organization\",\"name\":\"Controladoria e Ouvidoria Geral do Estado\",\"url\":\"https:\/\/ww16.ce.gov.br\/cge\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png\",\"contentUrl\":\"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png\",\"width\":559,\"height\":106,\"caption\":\"Controladoria e Ouvidoria Geral do Estado\"},\"image\":{\"@id\":\"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pesquisa de Satisfa\u00e7\u00e3o - Controladoria e Ouvidoria Geral do Estado","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/","og_locale":"pt_BR","og_type":"article","og_title":"Pesquisa de Satisfa\u00e7\u00e3o - Controladoria e Ouvidoria Geral do Estado","og_description":"Pesquisa de Satisfa\u00e7\u00e3o Com o objetivo de monitorar o processo de melhoria cont\u00ednua e de prevenir poss\u00edveis n\u00e3o conformidades no \u00e2mbito do Sistema de Gest\u00e3o da Qualidade, previsto na norma ABNT NBR ISO 9001:2015, a Controladoria e Ouvidoria Geral do Estado (CGE) realiza anualmente pesquisa de satisfa\u00e7\u00e3o junto aos \u00f3rg\u00e3os e entidades do Governo. Resultado [&hellip;]","og_url":"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/","og_site_name":"Controladoria e Ouvidoria Geral do Estado","article_modified_time":"2026-04-20T21:32:00+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/","url":"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/","name":"Pesquisa de Satisfa\u00e7\u00e3o - Controladoria e Ouvidoria Geral do Estado","isPartOf":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#website"},"datePublished":"2018-04-05T17:20:47+00:00","dateModified":"2026-04-20T21:32:00+00:00","breadcrumb":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ww16.ce.gov.br\/cge\/pesquisa-de-satisfacao\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/ww16.ce.gov.br\/cge\/"},{"@type":"ListItem","position":2,"name":"Pesquisa de Satisfa\u00e7\u00e3o"}]},{"@type":"WebSite","@id":"https:\/\/ww16.ce.gov.br\/cge\/#website","url":"https:\/\/ww16.ce.gov.br\/cge\/","name":"Controladoria e Ouvidoria Geral do Estado","description":"Controladoria e Ouvidoria Geral do Estado","publisher":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ww16.ce.gov.br\/cge\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/ww16.ce.gov.br\/cge\/#organization","name":"Controladoria e Ouvidoria Geral do Estado","url":"https:\/\/ww16.ce.gov.br\/cge\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/","url":"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png","contentUrl":"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png","width":559,"height":106,"caption":"Controladoria e Ouvidoria Geral do Estado"},"image":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/pages\/68743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/comments?post=68743"}],"version-history":[{"count":56,"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/pages\/68743\/revisions"}],"predecessor-version":[{"id":97472,"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/pages\/68743\/revisions\/97472"}],"wp:attachment":[{"href":"https:\/\/ww16.ce.gov.br\/cge\/wp-json\/wp\/v2\/media?parent=68743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}