{"id":58379,"date":"2025-08-05T09:09:07","date_gmt":"2025-08-05T12:09:07","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cee\/?p=58379"},"modified":"2025-08-05T09:30:00","modified_gmt":"2025-08-05T12:30:00","slug":"ouvidoria-setorial-do-cee-apresenta-balanco-semestral","status":"publish","type":"post","link":"https:\/\/ww16.ce.gov.br\/cee\/2025\/08\/05\/ouvidoria-setorial-do-cee-apresenta-balanco-semestral\/","title":{"rendered":"Ouvidoria Setorial do CEE apresenta balan\u00e7o semestral"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-58381 size-medium\" src=\"https:\/\/ww16.ce.gov.br\/cee\/wp-content\/uploads\/sites\/85\/2025\/07\/ouvidoria-4-600x600.jpg\" alt=\"\" width=\"230\" height=\"230\" data-wp-editing=\"1\" \/>A Ouvidoria Setorial do Conselho Estadual de Educa\u00e7\u00e3o do Cear\u00e1 (CEE) divulgou o balan\u00e7o dos atendimentos realizado entre janeiro e junho de 2025. Ao todo, foram registradas 97 manifesta\u00e7\u00f5es, sendo 24 (ou 25% do total) referentes a solicita\u00e7\u00f5es diversas.<\/p>\n<p>As demais manifesta\u00e7\u00f5es trataram de den\u00fancias, reclama\u00e7\u00f5es e elogios ao trabalho dos servidores \/ colaboradores do CEE. 100% das manifesta\u00e7\u00f5es foram respondidas no prazo legal, com um tempo m\u00e9dio de resposta de 8 (oito) dias, bem abaixo dos 30 dias previstos em lei e considerando a natureza da demanda e o interesse da Ouvidoria do CEE em atender o cidad\u00e3o com celeridade e efici\u00eancia.<\/p>\n<p>Os elogios se concentraram no reconhecimento ao servidor p\u00fablico, enquanto as den\u00fancias e reclama\u00e7\u00f5es trataram, em sua maioria, de quest\u00f5es relacionadas \u00e0 apura\u00e7\u00e3o de manifesta\u00e7\u00f5es e ao funcionamento do atendimento telef\u00f4nico. O \u00edndice de resolubilidade alcan\u00e7ou 100%.\u00a0As manifesta\u00e7\u00f5es foram distribu\u00eddas entre as diversas \u00e1reas do CEE.<\/p>\n<p>Os assuntos mais demandados foram descumprimento \u00e0s normas e diretrizes educacionais, elogio a servidor \/ colaborador, direitos e deveres dos alunos da educa\u00e7\u00e3o especial, emiss\u00e3o de certificados e diplomas, equival\u00eancia de estudos, credenciamento de institui\u00e7\u00f5es de ensino, autoriza\u00e7\u00e3o de cursos, regulariza\u00e7\u00e3o de vida escolar, estrutura e funcionamento de unidades escolares e informa\u00e7\u00f5es sobre legisla\u00e7\u00e3o de ensino.<\/p>\n<p>A titular da Ouvidoria do CEE, professora Cl\u00e1udia Co\u00ealho destaca o trabalho efetivado na unidade, que tamb\u00e9m inclui a media\u00e7\u00e3o de conflitos entre atores da educa\u00e7\u00e3o no Cear\u00e1, com o trabalho sempre fundamentado nos princ\u00edpios da \u00e9tica, efici\u00eancia, sigilo, boa-f\u00e9, isen\u00e7\u00e3o, contradit\u00f3rio e transpar\u00eancia.<\/p>\n<p>A Ouvidoria Setorial do CEE atende de forma presencial, por e-mail (ouvidoria@cee.ce.gov.br) ou pelos telefones (85) 3125.8992 e\/ou 9.8238.7671.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria Setorial do Conselho Estadual de Educa\u00e7\u00e3o do Cear\u00e1 (CEE) divulgou o balan\u00e7o dos atendimentos realizado entre janeiro e junho de 2025. Ao todo, foram registradas 97 manifesta\u00e7\u00f5es, sendo 24 (ou 25% do total) referentes a solicita\u00e7\u00f5es diversas. As demais manifesta\u00e7\u00f5es trataram de den\u00fancias, reclama\u00e7\u00f5es e elogios ao trabalho dos servidores \/ colaboradores do [&hellip;]<\/p>\n","protected":false},"author":446,"featured_media":58246,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[776],"tags":[870,585,869],"class_list":["post-58379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicos-ao-cidadao","tag-balanco-semestral","tag-cee","tag-ouvidoria-setorial-cee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria Setorial do CEE apresenta balan\u00e7o semestral - CEE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cee\/2025\/08\/05\/ouvidoria-setorial-do-cee-apresenta-balanco-semestral\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria Setorial do CEE apresenta balan\u00e7o semestral - CEE\" \/>\n<meta property=\"og:description\" content=\"A Ouvidoria Setorial do Conselho Estadual de Educa\u00e7\u00e3o do Cear\u00e1 (CEE) divulgou o balan\u00e7o dos atendimentos realizado entre janeiro e junho de 2025. 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